US Post Office

Wow, just read the other comments on here. I thought I was alone when I felt that the staff was rude and unwelcoming. There was a lack in customer service at this location. They opened a few minutes late, show the employees walking around in the back while it was cold outside for the customers.

Skip this post office, unless you want to ruin your day. The lines are long, the staff is rude, they don’t open on time, and they’re often out of whatever you need (stamps, money orders, etc.). The last time I was there, they opened 10 minutes late; it’s Chicago in January, you can’t leave people standing outside! I would give it no stars, but that wasn’t an option.

I wonder why I can not give 0, as this office sucks so much. Worst of the worst with no doubt.

Wow if you want to know why the us postal service is failing, come here! Its astonishing how rude the service can be! Most of the time, there’s one clerk, I call her grumpy face, because she is for lack of a better word, grumpy since I have noticed her. The average wait is like 20 – 30 minutes even if you just want to buy some stamps you have to line up.
After much procrastination, mostly because I hate this post office knowing the rude and inefficient service I would get, I decided to bite the bullet and just get it done. Long line, there were the grumpy face and a new face. I lined up to post an international registered mail and buy some stamps. I was praying that I didn’t have to deal with the grumpy face. Twenty minutes in, my turn, bad luck, it’s the grumpy face, oh well, what can I do… I told her what I want, she asked me to fill out a form first and let her know. Monotone, droopy eyes, no eye contact. I made sure to clarify that I didn’t have to stand in line once I was done. She lazily nodded her head, again no eye contact. In order to make sure the service was consistent and that I didn’t have to explain everything all over again, I decided to wait for the grumpy face. Form was filled, I waited patiently. During that time, about 15 minutes, the new clerk helped 3 people, grumpy face 1. Finally it’s my turn. I walked up to her counter only to be told «honey I’m closed.» No apology. No explanation.
That moment I decided to write this review. I turned to the new clerk, friendly, efficient, altogether it took her 2 minutes to take care of all the business.
Thirty seven minutes later, the line was still 20 people long.
I hate to be negative and always want to give people the benefit of the doubt, but this level of incompetence and unwillingness to help is disappointing.

Can you give zero stars? This is the slowest post office I have ever been in. I’ve never seen more than one person working and there’s always a line basically to the back door. The workers aren’t the slightest bit concerned with speed and it’s a really frustrating place to be. Unfortunately it’s the only one I can go to as a student without a car.

There should be a baseline courtesy for anyone who interacts with customers. Don’t expect that here– at least not from Annette. I don’t expect post office clerks to be friendly but I do expect them to be courteous in the way they speak to me and answer my questions. I ended my transaction with her with a «thank you» yet did not receive even an eye contact or a small acknowledgement. My boyfriend also had this kind of experience with this same clerk.

When people talk about nightmares at the post office, THIS is the place they are talking about! Waited about an hour to buy stamps while most of that time only one employee was at the counter. She was EXTREMELY rude to most customers!!! Most post offices actually run by the USPS have machines to dispense stamps. It is beyond me why someone would choose to be so rude and continue to work in customer service. I would give this place a zero but I can’t on the rating.

I don’t care why you need to come to this post office, please spend the time to drive, take a bus, train, plane, crew of sled dogs to somewhere else in order to resolve or satisfy your mailing needs. I came in with a question about why my package wasn’t delivered and though I tried in all manners to ask for help with getting a package delivered that was lost in the mail the only thing the woman at the counter would do was repeat the address of the regional USPS branch. It went pretty much like this:
«Is there anyway you can help me get a lost package delivered?»
«Your USPS delivery branch is at [address].»
«So does this branch not handle packages or mail?
«Your USPS delivery branch is at [address].»
«So there’s nothing you can do to help me resolve this situation?»
«Your USPS delivery branch is at [address].»
Never did I figure asking for help would lead me to make negative progress in my quest to find my package, but this place proved me wrong.

Probably the single worst place of business I’ve ever encountered.

Very bad service. Employees are least interested in providing a good service, very slow and rude; especially if you go on a Saturday, seem as they are forced to work on a weekend. If you are not used to going to a post office that frequent be prepared to be treated as a idiot if you’ve made a mistake. I’d always choose not to visit this branch unless it’s «the only» option left. SAD!

If you want to understand how an organization can lose $ 6 BILLION a year, just come to this branch. Been in line 20 minutes. Only halfway through. It’s been out the door since I got here and they have ONE station open. They opened a second then closed it after five minutes. This is a case study of incompetence.

Worst experience. Among all places I’ve done business with.
The employees are always chatting, regardless of how long the line is. And they always move in slow motion — it’s like they are trying their best to serve one fewer customer. Oh by the way, do not expect a smile from them.

Only been here once to send off some documents. There was a line and only one staff member handling the whole operation up front who was courteous and personable.

Very rude bitter people that work here. If they make a mistake, they will not humble themselves and apologize. So rude. So slow. Bad attitudes.

Starla refuses to read from your phone the forms on the USPS website, and will treat you like you’re talking gibberish if they haven’t heard of the form you need. Once you manage to get your need across, you find out it’s not stocked with prepaid postage. Awful.

The staff hate people and are very mean when you speak to them. I don’t understand why they are able to treat people so mean and continue to have a job.

Don’t know what I did to piss that lady off but apparently I did something. Unless she comes pre-​pissed off.

I’ve come here on a few trips because work required it. Each time I forget about my previous visit until I have committed myself. Every time I have had to wait at least 30 minutes, often over one hour, just to be seen by the staff. This time, I needed to ship something out quick, so I brought my items that were being shipped in a priority mail box even though I wasn’t shipping via priority mail. The clerk told me that I cannot ship my items in these boxes and told me to leave. Other locations have offered used boxes or even selling new ones rather than flat out refusing me service.
Additionally this post-​office may be in okay shape, at best. It hasn’t been properly cleaned in a VERY long time, and there are often missing shipping supplies that you may need. I would recommend that anyone considering shipping items via USPS go to the Office Depot and pay extra – it’s really worth it.
This is the place for you if one or more of the following apply:
— You enjoy waiting in line for one to three hours
— Rude and unhelpful customer service are enjoyable
— You enjoy standing in a room that hasn’t been cleaned in about a month (there was hair, dust, waste, etc just swept over to a corner and left).

I agree with most of the one-​star comments here. The staff are rude, always having a sad or indifferent looking.
Two awful experiences I have with them: 1. I once had a package to send, and I needed to use about 2 or 3 ft of tape, and that lady said that I had to buy a new roll of their overpriced USPS tape! Never heard that before. 2. Today, I called them several times during their office hours and nobody answered the phone! This prompted me to write a review here.
Seriously, I was wondering who put these people here. Did they get any job interview to work in this place? If so, the USPS recruiting really has big problems. I miss the other Post Office on the UChicago campus. They were much better than this one.

Saddest looking post office I’ve ever been to, with service to match the run down appearance. There is always a line, their products are barely stocked, the pens are all broken off, and cashiers are rude and slow. Oh, usps.