Tory Burch

Extremely rude and condescending staff. Had 2 of my Tory earrings just come apart with no pressure on them, just taking them on/​putting them on and took them in and they had the nerve to say they couldn’t replace them for me. They could give me som credit towards new earrings that id have to buy that will probably come apart anyway.
While I was waiting for the scared girl in the back room to come out, she sent two other girls to say something to me.
While I was waiting, some guy came in to show how the sandles he got his wife came apart after wearing them twice and they were rude to him as well.
Shoddy materials!

I’ve had good and strange experiences here. I love the brand and do tons of online shopping. Usually when I go in I have no trouble with the sales staff. Most recently this woman said that she couldn’t do a return on a damaged item, then her mannerisms where annoyed that I wanted to find something at a comparable price point. I think maybe she was new and didn’t know her way around. It was just weird because usually they are so helpful.

Somehow cannot attach the picture of the bag, I will try later.

I was so excited to come here with the gift card I had held onto for 2 months. I didn’t want to buy online because I knew I had a little vacation coming up and wanted to walk around with the cute little bag and pretend I was one of the uppity Chicagoans. Let’s be honest.
I came in knowing exactly what I wanted, although I meandered around as if I had all the money in the world, strolling about and taking my time. The salesperson got my size and I tried it on. Success! Needless to say, I strolled around the city of Chicago like I had just purchased a new Chanel handbag and three pairs of Yves Saint Laurent shoes. (A working girl with an intense relationship with Sallie Mae can dream…)
I got home and realized when I opened the box, that the salesperson put the wrong shoe box in the bag. I called the store and they were quick to fix the problem, offering nothing but apologies. I understand things happen, but I was just grateful that they were willing to work with me to get me the correct shoes. I’ll definitely be back… after Sallie Mae and I have a heart to heart…

I am very happy with the customer service I received at this location. I went in to this location to try on a pair of tall boots that were on sale and ended up buying them. After wearing them for a couple days there was something bothering me about one of the boots so I went in and they exchanged them no questions asked. And then about a week later when they were marked down even more online I just called the store and they gave me a price adjustment on the original amount I paid. I will definitely be buying more Tory Burch shoes here after my great experience!

Not the best store design and the sale people are a little overbearing. I went in here to check out what was new and check out their shoe selection and I felt like I couldn’t relax and just look around because 4 people talked to me in less than two minutes.
I just felt pressured and I wanted to take a second to look. I love Tory Burch don’t get me wrong, but I hate feeling pressured to buy.

I wish I had thought of these amazing designs before Tory Burch did. Sadly, her Oak Street store is not one of her better designs in logistics. Although this location is most convenient for me, it’s more like a maze, mirrored sardine can than an upscale store, especially when there’s several shoppers in the store at the same time. I arrived on a week night looking for a gift, only it was way too tight in there with the other customers bags and coats. The mirrors are deceiving, and there really is limited space when the store is even slightly packed, which TB usually is. Despite the staff being friendly and willing to help, I dragged myself to Oak Brook Mall for the much better-​laid-​out TB store there.

Super swanky store with all things TB you want. Go in, but be prepared to feel like a bull in a china shop. This place is all mirrored and fancy and oh boy will there be a sales gal ready to help you, if you catch my drift.

I went into there store, was greeted with a cookie and a glass of champagne, they were having a fund raiser. Fell in love with many shoes, got excellent service by Karla Reed!

I could just move in to this TB location — the shop is gorgeous! The staff is always helpful and courteous — great customer service goes a long way!!!

Overall I had a great experience! They do get crowded and seem short staff, however, when you are finally helped the service is excellent. There was a bag I wanted at this store and since I live in the suburbs, I wasn’t able to come till Saturday. Did I mention it was the last in the store? Due to policy I had to call everyday and put it on hold but 2 people watched out for it and it was there when I came Saturday to buy it! Now that is service!!! I will return to the store from now on instead of online! It’s fun and gorgeous inside! =)) Hopefully your not claustrophobic because it is tiny with a bunch of mirrors lol.

Overall: I realize it makes me sound pretentious but. Tory Burch shoes are THE. BEST.
Service: Wonderful! I did a brief wander through the shoe section and then plopped down on the couch and waited for them to arrive. Unfortunately, 1 wasn’t available in my size but the sales associate was quick to locate it at a different store and have it shipped to my house. Even though it was a holiday, it still arrived in a cute and well-​packed box in record time.
Atmosphere: Small, homey and comfortable. It’s what you would expect for an Oak Street store.
Tip: These shoes do run narrow so if you have a wider foot — they may not be the best option for you.
Tip 2: I’ve found the styles with the elastic around the top run about a ½ size small. (but they’re so comfortable!!)

A lot of bad reviews for this shop, I went in and was greeted immediately by a woman who was so nice and polite. She found the bag I wanted, took my payment and they wrapped it for me. I would have given five stars but as I left out this one tall girl looked at me like I was some sort of peasant, I wanted to punch her in the face (I hope you read this). Nonetheless nice experience.

I went back to Tory Burch this weekend because I naively hoped that I had run into a bad bunch of employees during my first trip. I’m a sucker because I believe the best in people. Have you ever read Sartre’s «No Exit»? Hell isn’t other people, it’s actually located at 45 Oak Street.
Unfortunately, I would like to report that the employees are STILL rude and a waste of space. When I walked in, there were three girls standing in the little hallway — no greeting, no offer for helping me out. I stared at one girl until she acknowledged my presence.
One highlight was a tall black woman in the shoe section — not only was she super nice but it sounded like she meant it! The other folks in the shoe section acknowledged me but acted as if it was a waste of time.
On my way out, an African American man said «thanks for coming in» while the other two girls in the hallway continued chatting.
Attention Tory Burch: your employees need training and you have too many people on staff who do nothing who you should fire and save on the overhead. Here’s a tip, people are more willing to make a purchase if you’re nice to them.
I’m definitely sticking with online shopping from now on. First time shame on you, second time shame on me. EMPLOYEES AT TORY BURCH CHICAGO SUCK! boooooooo

I’m not sure why anyone is giving this store a bad rating. Sales associates are there to help you, not be over bearing and breathing down your neck (aka kissing your butt.) This store has a great layout, it’s one of the nicest/​most helpful TB boutiques I’ve been in! Erick was the sales associate that helped me order a pair of sandals offline so that I wouldn’t have to pay shipping. He was so pleasant and helpful! I brought in my two girls who are both under 2 and he couldn’t have been more accommodating. We were in and out within 15 minutes with a beautiful new pair of shoes! Great store and excellent service! Thank you!

i love the new location of the TB store. More space to roam and browse and a significantly larger selection of cute and fashionable bags and accessories. I do adore TB sweaters and tunics, but wouldn’t be caught dead in a them with these man shoulders of mine. Plus I am not a wearer of bright and bold colors except as an accessory. Tory loves her orange and animal prints and that is kosher with me.
The staff at this store are very helpful, knowlegeable about their product and not snobbish at all! I love to sit and lounge on the couches while trying on every last pair of flats they made!

Tory Burch… the accessories are great most of the time, and the prices are steep. The problem I have with the store is the customer service. Even if you walk in knowing what you want to buy, and there are only 2 other customers there, it takes FOREVER to get anything bought or returned. Something about the space must be very disorganized. It never makes any sense to me how four saleswomen can’t manage two customers at once…

Before Seattle was (finally!) graced with it’s very own Tory Burch boutique, we had to make all TB purchases through Nordstrom or online. Luckily, I had a small vacation in Chicago coming up so I knew I had to stop by and grab a pair of reva flats for my bestie back home because not only does she love TB, but she likes collecting the the cute shopping bags from TB stores.
It took a while to find the store since I’m an out-​of-​towner and assumed it would be on North Michigan along with everything else, but was pleasantly surprised to see those big bright doors standing out among everything else next to it off a side street. It made it all the more gem-​like and made me excited to go inside.
Once my friend and I walked in, the excitement faded. We weren’t exactly welcomed with open arms. There were three girls working and none of them seemed particularly interested in helping us or even bringing their noses down from the upward position. It made it slightly uncomfortable for me to browse, so I just bee-​lined to the shoes. I was able to find a pair that my friend wanted in her size quickly enough, and headed to the counter.
The girl who I purchased the flats through seemed nice enough once we were finally ringing up the purchase but it seemed much more forced than it needed to be. Still uncomfortable.
I’m happy to say that now Seattle has it’s own TB, so I won’t need to travel all the way to Chicago to get mediocre service.

This place is quaint and cute and really when I walked in here to get my mom a present the store clerk was truly helpful and cheery– but that is what may have gotten to me– please don’t be so overly, artificially cheery. That whole «the world is a happy shiny place» gets to me – especially when dropping several hundo on ballet flats.
Anyway, I’ll be back. Cute place and cute stuff… Let’s just please lose the neurotic happiness juice.

Ahh, Tory Burch… how I love you and your splurge-​worthy, African-​inspired clothing, purses and shoes.
The problem with this boutique is just that — it’s a boutique. I happen to be a rewards points whore, meaning that I prefer to rack up rewards from loyalty programs at department stores like Nordstrom and Neiman Marcus (which sell Tory’s collections). If I’m going to splurge on an item from TB — like those comfy Reva ballerina flats or a chic leather tote for work — you can bet your butt I’m going to do it at a dept store that will give me some sort of return on my purchase (even if it’s only a $ 10 off gift card the next time I spend $ 100).
Speaking of which, Bloomie’s is right down the street at 900 N. Michigan — yaaaaay!
Of course, if rewards points don’t matter to you and you simply love Tory Burch, you will love this boutique. I enjoy browsing here, even if the saleswomen do have the intuitive ability to sniff out a girl who isn’t planning on making a purchase (and therefore will ignore me).
Pffft, it’s cool — I’m an independent shopper, anyway.