Prada

I visited Prada to find some gift to my best friend. Unfortunately I didn’t find anything. I was expected a really help from the sales associates, but nothing happened like that. I used to work in Sales, so I know how the best service should work. Not in this place.

I have never had a bad experience here. I think people are just put off by how the sales associates sort of jump on you when you enter. I don’t love it, but I understand why. They get commission and they have very expensive inventory.
I bought a double bag and wallet at this location last June and my sales associate Xiu Xiu was just fabulous! She was not only kind but she also realized that I could save money in taxes if I shipped my products home to Milwaukee rather than buying them right then and there. I will be back to this location and I will only go when she is working because I appreciate having great customer service and being a kind person.
The inventory was on the small side, but they have the classics.

My friend & I went to Prada last week. We both agreed that their service was awful, and their employee’s were extremely rude and snobby. As soon as we walked in they talked to us in q condescending tone, and questioned why we were there. We both came to purchase some shoes and within 30 seconds of being in the store the staff made us feel extremely uncomfortable so we left. They saw two girls in their mid twenties and assumed we couldn’t afford anything, so they talked to us like we were peasants or less than them. I think it’s ironic that they’re so condescending when these women are in their mid 40’s relying on girls like my friend and I to come in and shop so they can make commission off of us and make a living. The way they treated us truly shows how miserable they are.

I went to this store for the second time a few says ago and I am surprised that PRADA hires such a snobbish and unfriendly stuff. A sales person who was helping me was in her 50s with short blonde or reddish hair. In cheaper stores I experience MUCH better customer service than at this store. I prefer to buy online than going back there.

Came here on Saturday afternoon to look at a purchase I saw online. I didn’t feel like the sales associate was too enthusiastic about the job since she offered very little information on the product and mainly just complimented how great things looked on me. I felt like the quality of service wasn’t exactly there since I expected some expertise on the things they were selling instead of just compliments encouraging me to buy. After purchasing a purse, I also started looking at wallets, when I felt like I was just completely ignored by the sales associate. She was chatting with some other person in the store (perhaps a friend), and I had to interrupt her to get her to show me some wallets I wanted to look at.
I was not too unsatisfied in the end, but I just didn’t find the quality of service I was expecting…

I brought my 18 yr old daughter here over the weekend for her xmas present. We both love Oak St and the Prada here is no exception!
The SA we worked with was very courteous and helpful. Although their selection is a bit small (we ended up having to go to Saks for the color she wanted) the store is lovely!
Their shoe selection is top of the line Prada — no Made in Chinas here — something I have come to appreciate lately.

pleasant customer service with convenient location.

I’ve been to this location a few times, with a few purchases. Usually when I go in, I know what I want and don’t really need much assistance. What’s up with the dingy ass white carpet? Either keep it clean or get rid of it. Inventory is meh. Staff is hit or miss. Definitely not stand out retail experience.

I browse and shop frequently at high end stores around the area, and I can easily say that Prada offered me the worst experience out of all. Very snooty, snobby, arrogant, careless, (you name the adjective here) Sales Associates work here, so don’t bother expecting to be greeted, or to be helped by anyone at all. You will find yourself wandering aimlessly alone through the tiny space of the store, with incredibly limited selections of merchandise. Other reviewers’ comparisons of this store with the ones in NYC are like comparing heaven and earth, it’s just impossible to be done. If you urgently need something Prada, go to the one inside Saks Fifth Avenue. The Sales Associates there are real human beings who are willing to help us customers.

I do have to agree. Prada is not a store or space for expensive Italian things… it is a state of mind and being. I have always had a good experience with Jo, short cute blond girl, but am not crazy about any of the other associates. They do look bored and don’t seem to talk unless they are spoken to.
Prada has wonderful things, all very expensive. The disappointment lies with people who expect to walk into these stores, be waited on hand and foot, and then they buy a keychain, sometimes a bag. The luxury stores, especially the ones here on Oak and Michigan get tourists ALL day long who end up looking at everything and buying nothing. They won’t treat you like a queen, unfortunately, until you have built up a sales history.

My favorite Prada is in Singapore and of course NYC (Broadway) rocks too. That being said, this place has all of the basics.
I’ve never had a problem with customer service, everyone has been super nice whether I’m buying, looking around or getting something fixed.
Three stars because I wish the Prada Gods would give us a little more selection.

I’ve been to Prada stores ALL OVER THE WORLD, and this one pails in comparison. It is the worst of them all.
Bad service, no merchandise, shitty little store — btw it seems like they need a carpet cleaning since it looks so dark, old and worn-​down!
The Prada stores around the world are just beautiful, and so are the people that work there. Just not this store. Me thinks not shopping here again.
PLUS, only items you purchase from this store (non-​refundable of course) are warrantied for life… if for say you buy a Prada item like I did at Barney’s or Neiman Marcus, Prada will not honor the warranty or fix the item for you. They suggest taking the item back to the store where you originally bought it from. Gucci, however does honor their items — it doesn’t matter where you purchase Gucci, as long as it is a genuine piece then you’re warrantied.

This location has a disappointing shoe collection. I was looking for some pumps that Nordstrom’s had but they didn’t have. Save your time and either head to a department store or go online (Bergdorf Goodman has a much better selection).

save your self the hassel of trying to find it in any other store. just come here. Anything not in store they can special order for you and deliver right to your home. selection WOW huge. Love the help and the duplex setup. What can I say I love all the name brands… and why should I, .Im worth it.

Prada. Why do I still love you? And why are you so horrible to me?
First off, I think you are pricing yourself out of the market. Well, my market. Great purses used to be around $ 1000. Now they are closer to $ 2000 plus.
I used to rationalize it by thinking that it was quality. I would have it forever…
So hear is the count–
2 pair of shoes– both broke within one (seriously– ONE!) wearing. I was wearing Prada shoes– trust me, I was gentle with them! I think the whole time I just walked while staring and smiling at my feet like a crazy person.
4 purses broken– two of them the handle tore off while I was out. There is no way to feel cool when you spent $ 800 on a purse that breaks like that. Its like waiting for a tow truck in a broken bown Bentley. You look like an idiot.
Um, Prada, your stuff is gorgeous… But you are not as awesome as you think.

I went to the one (or rather, ONE’s) in new york and this one just doesn’t compare.
Its smaller, less crowded and just… well, its not Soho. We went to the one in NYC 5 times in 2 days.
The one here seems to be filled with out of work actors and northwestern art history grads who don’t pay much attention to you. I brought in a pair of shoes for repair, stood in the front of the store for like 10 minutes to wait for them to bring it down and the associates didn’t say a word to me. Instead, they chatted about their latest role (one of htem was an «understudy») and presumably ignored me.
A far cry from Prada on 5^th (where I bought the shoes) which, despite a room full of customers, managed to find my shoes, contact the store, hold them and overlook the flip flops I was wearing.
$ 600 for a pair of shoes, which had the «da» falling off 2 days later while walking in wicker park. Several things about prada
1. You can’t return things here. Really. You might get «store credit» but once you plop down your card, its over.
2. You can find a lot of the same things on ebay or on sale at nordstrom for a lot less.
3. The sales tax in Chicago and here is insane. 10.25% compared to 4.5% in NYC which doesn’t seem a lot but when you spend $ 1000, thats $ 45. So i actually would advise you to buy it somewhere else.
4. When the «da» falls off your shoes, don’t expect them to do anything other than glue it back on. I expected at least my shoes to be cleaned up/​buffed a little. But nope. Theres still glue off the sides where they put it back together. In fact, it looks more scuffed than when I brought it in.
That being said, I appreciate the little notes Prada keeps sending to my house.
«Please come pick up your shoes.»
«Get your shoes ASAP»
«We were wondering when you would be available to get your shoes.»
…etc.
They came in these little blue envelopes, written in cursive. Really cute but kind of annoying getting htem on an every-​other-​day basis.
I’m sorry my 10 by 10 box is taking up your precious space.
class right there.

One of the best stores in Chicago.
How can one not love Prada? Having just been remodeled, the store is inviting and intimate, allowing shoppers to browse the tri-​level Oak Street location while wishing they could buy each and every item.
Raluca Agape was the sales associate that helped me purchase a dress over the summer, and she’s dynamite. I’ve also worked with Seth in the men’s department and he’s a genius with fashion. Most (not all, however) of their sales associates are friendly and very non-​threatening, which is a plus when we are talking about couture stores.
As far as inventory, they have an abundance of clothes and shoes, but seems to be a bit lacking on the handbags. Often you can find a better selection at Neiman Marcus in Chicago.
But all in all… a really great store.

I’m a Prada whore, truly, I live for Prada. Unfortunately I don’t have much cause to wear what I own, so I keep purchases to the essentials, like shoes and accessories.
The store seems a bit dingy to me. For a place like Prada on a street like Oak you would think they’d call Stanley Steamer in every other week. I do like the boutique feel of the space though and think they did a nice job creating a space that is welcoming for anyone who really wants to shop there. If you’re going in just to gawk, you’re probably going to be disappointed on several levels.
Service is when you ask for it, basically. Don’t expect someone to greet you with «What size would like to see that in?» This is Prada, you came in knowing what you wanted and you instinctively know that they have your size, otherwise you wouldn’t be there. You’re there because the mothership has called to tell you that your key fob in Prada-​blue just arrived and is waiting for you. Some day I’ll visit the shop in Milan. Some day.
Prada isn’t a store: it’s a state of mind.

If your into Glam then this is the place for you. First class merchandise at first class prices. Occasional sales!
That dude in the pic has a nickname of Panda.

Make sure you ask for Jon Christiansen, he’s the only one left in Chicago that understands true style (after I moved away).