The Home Depot

Unfriendly staff at all. !!! I asked for help and i have to wait for him like 20 minute. I went to another guy and their said i have to ask the person that work on that aisle.

This looks like pretty much any other home depot but is not as good as some of its suburban sister stores. The staff is a little less friendly and knowledgeable than their farther out stores and the selection a little less, but its in a convenient location if you are going in/​out of the city and need something

This by far is one of the worst customer service Home Depot’s in the state of Illinois. I went in to purchase a grill and needed assistance. I asked the nice lady at the paint section to page somebody to come to the garden section to get my grill and put it on a cart so I can take it to check out. I wait 20 minutes and I have to go to the manager to get the associate to show up to his section. Of course shows up after the manager has to page him and was waiting for him in the garden section. he then says he’s going to get a cart and I wait another 20 minutes and at this point I decide to lift the grill myself while another customer holds the shopping cart so it doesn’t move and put it in the cart. I see the associate talking to another associate and then I see the same associate talking to a customer when this whole time he was supposed to go get the cart and he went all the way in the back but somehow ended up toward the front of the store passing me twice. The manager was very accommodating and it’s not her fault that she has an employee that just doesn’t care to do his job when he’s working. I honestly will not go back to that Home Depot I would rather drive an extra 20 minutes to get better customer service.

Update… Longtime coming… I did return to Home Depot with complaints and pictures in hand to show what my issues were. They gave me a small monetary refund… Which was enough to make me happy for the time being… But I do only go back here now for paint, and that’s only out of desperation if I can’t make it to another location.

I came here to have a board cut, ask 2 employees if they can have someone called to the cutting center waited 10 – 15 minutes no one came finally when some big guy decided to help out he said that I can cut it myself as a female, do you know how hard it is to use a saw, he didn’t ask if he can be of assistance, I did not want to even give them a whole star, very unprofessional at this place I looked at the workers here all they did was walk around NOT doing anything just lost, what is wrong with the managers here, don’t they know how to put their foot down and get on their employees about actually doing «work»… Then when I go outside to my car another employee that drives the vans was yelling at a customer to move her car out the way

This place is the pits. I was there Thursday evening and the store was empty. I made two purchases that evening. I needed help loading the bag of concrete in the car. And I waited 12 minutes. Needless to say, I returned the concrete and my other purchase of $ 168. The return associate identified another associate as a manager when I requested a manager which I advised her that she was not a manager because I asked her too to call a manager. The return associate then advised me she did not have the capability to call for the assistant manager and that I would have to request him at the cashier area which I had already done 5 mins prior. Manager came and claimed that he was not called when I initially asked for him which means that the first associate failed to call him when I requested him. This store was so horrible I had to contact Corporate about my experience. Which Corp said that they were surprised however the Unilocal reviews about this location is true. Avoid this place unless you want to experience horrendous service. Now the electrical associate was helpful.

Not even deserving of one star! I went to get keys made and the girl working was so ignorant! No one was around to help. Then when she finally helped me she didn’t even give me decoration designs. And didn’t say thank you, no customer service at all! Then I went to look at paint, because I’m starting a new paint project and needed advice. There was one gentleman who was at the paint desk slammed with customers! I walked around to find someone to help me, and there was no one! I left all my stuff there and went to Lowes instead! The only thing I unfortunately paid for was the keys I already made. I will never shop at this Home Depot again. What a shame.

No need to write a bad review when everyone else has for me. But the one star is because I do like Home Depot. They need to lay off 80% of the employees and hire people that are willing to work! Starting from the top down. This is truly unacceptable. There’s still that 20% that can make the cut.
I would be ashamed if I worked at this establishment and was to read reviews others before me have wrote!

So today i had to go to Home Depot to get some items that i needed to do some repairs.
When i walked in i was welcomed by one of the store employees and they gave me the sales booklet, also was offered a shopping cart which I did not need but it was nice of them to offer one to me.
Very easy to find where i needed to go so i went to plumbing and i was looking for my item. Unfortunately i was unable to find the item there so there was two employees that were there and i asked them for assistance and one employee took me to the paint department and showed me the item i needed.
After i got the item i went to back to hardware to get some screws another employee was there and asked me if i needed assistance and i informed him i needed ⁵⁄₁₆ screw that was 7in or longer.
I was informed that they don’t have that long of a screw but its possible to make it. He showed me what i needed and we put something together and it was perfect.
On my way out i figured i use the self checkout because i didn’t want to wait a a small line. Even though there was not many people. When i wen to check out i noticed that the self check out helper was actually doing her job and not just standing there. She was very helpful to the customer next to me. She help her work the system and then asked me if i needed any help.
So i had a good experience this time in Home depot lets keep it up because i will be coming here more often.

Walked through the entire store only 1 associate said Hi. We were looking at kitchen Cabinets a guy sitting there new approached us or even lookup.

I ordered over $ 4000 worth of flooring that I spent an extensive amount of time preparing to have installed. (moving furniture, disconnecting TV, taking the day off of work, multiple phone calls to make adjustments that Home Depot suggested). Today, the installers showed up to tell me that the flooring I chose would require several thousand dollars more of work to level the floor or I would have to chose a different kind of flooring. Interesting, since I specifically talked to the HD rep who gave me the quote and to the ordering dept about this issue before I placed my order. So here I sit. Just sent the flooring I ordered back and have to start at square one. Definitely will not be at Home Depot. Lesson learned.

SO helpful after less than adequate experience at Broadview store. Employee knew exactly what I needed and where it was located. In/​out in 10 minutes!

Waited in line a full 20 minutes to rent a saw only to be told none available because the last customers that rented all the saws returned them without safety equipment. How about a board with a listing of what’s not available so time wasn’t wasted?

Uh well, some employees try hard but lack the requisite knowledge. A visit to the Home Depot to the home improvement amateur and/​or professional is akin to death and taxes – inevitable at some point. It doesn’t mean we have to enjoy or approve of it…

Sorry, pathetic and horrible customer service. My Goodness, I have never visited a Home Depot as worse as this one. Ok, let me break it down. on 6÷5÷13 I’m desperately trying to find a specific Marble Tile to complete a home project, so I go online and Home Depot’s website states that this location has what I need in stock. So, I drive across the city heading to this store and decide to call before I get there just to make sure. After being bounced around for about 45 minutes, no lie, I finally get some Manager named Tony that tells me to hold on and he will check his stock. He never returns to the phone. I call back, no one answers. I call back and get immediately transferred to some young lady who said she would go check the inventory for me, she never returned to the phone. Called back again and another associate told be they had 71 in stock. I asked, do you you have 71 pieces or 71 boxes, she went to check and never came back to the phone. Finally called back to speak with Mr. Inept Manager, Tony, he proceeds to out-​right lie to me over the phone by telling me that the tile I needed was not in stock. I ask, are you sure, he says yes, he’s sure. I ask, are you positive, «because your website is usually accurate». He insists that they have none. I hang up. Something keeps telling me this guy is lying his ass off, he’s just too lazy to go check. Determined, I pull into the lot of this Home Depot and proceed inside heading towards the flooring section. When I get to the flooring section what do I see? Voila! Sh*itloads of the tile that I need sitting right there on the shelf. Tons of it! If I hadn’t really needed this particular Tile, I would have told Home Depot to go f*uck themselves. And to Tony, you are one sorry excuse for a Manager. No excuse you offer can justify such lousy customer service. Hopefully Unilocal won’t fold to big company pressure and remove my review, these stores can’t get away with this type of service. Wish I had taken my $ 526.17 somewhere else.
I would be remiss if I did not thank the young gentleman, Danny, for helping me load my car with this purchase.

I’ve tried to call this location to find tool rental prices, but when I can finally get on the line with an employee, I ask for it specifically, and she «transfers» me to some other department which automatically hangs up.
This has happened three times and I’m sick of it.
I would give it 1 star, but I was in there a few times when the few select employees (mainly men) were actually very helpful, kind, and friendly. I just wish all of the employees cared as much. The women seem to hate their jobs and not care about the customer.

Purchased a storm door with a $ 57.00 installation fee. After weeks of delays, all their fault, I was contacted with a more expensive door and the installation moved from $ 57.00 to $ 97.00. The installation sale had expired. Expired because they lost my order and even didn’t know which door I had selected. Dishonest. Avoid like the plague.

I love places like Home Depot, I’m like a kid in a candy store every time I go. I just wish they hired people who actually knew what customer service is. In my experience the staff is horrible… They seem very annoyed by their customers. Lowes offers better service but it shows in the pricing.

Horrible customer service. The management at this location made me question the entire Home Depot chain. That being said… I contacted Home Depot’s 800 phone number and explained what had happened, the lady here was extremely helpful. The 800 number helped me find another home depot with smart, helpful management.
I will never return to this location unless I somehow find out that the management has been replaced.

I’m sorry to have to report that the very thing I praised this HD for — the good quality of their plants — is no longer a factor. The last time we stopped in, the plants looked as if nobody had bothered watering or caring for them in weeks. Many were dried up, disease-​ridden or otherwise very unappealing, and they were all at full price. Sorry, no. The prices here are close to or in some cases higher than local independent garden centers, Meinke’s or Urhausen’s, and with quality like this, even convenience isn’t going to be an issue. Avoid this place.