Sears

Coming here was depressing. The roof is leaking, everything is dirty, and merchandise is unorganized and all over the place – even on the floor.
There was hardly anyone shopping here yet somehow I still managed to wait in line for over five minutes. We were going to buy something else on the lower level but after seeing three people in line and the one or two cashiers moving at such a slow pace, we decided it wasn’t worth it again so we left.

Worst shopping experience ever. Everything is oddly placed, employees don’t know where shit is, as well as very rude. I honestly can’t wait until Sears goes out of business to be honest.

Order an item, got an email saying that the item is ready for pick up yesterday. Was told that the item was on truck and would not be ready the same day I got the email. Came back the next day. They could not find the item and the truck that was in yesterday did not have the item on it. Poor service no excuse for it will avoid in future.

Horrible customer service .If you can go elsewhere, go elsewhere. I walked around for 15 min and couldn’t find anyone. I even called ahead of time and was assured on the phone they had the product I was looking for. They didn’t have the product and they didn’t even have anyone on the floor. I won’t be returning.

Although I love the variety of products from Sears, I will NEVER make any appliance purchase with them ever again!
Purchase 1) I purchased a Whirlpool refrigerator in 2014, and was sold on a 3 year warranty, which I didn’t think I would need but they added to the total anyways so I just kept it. I made sure the clerk told me what was covered and he said «everything as long as it wasn’t damage caused by me». Okay, so fine right? Nope. Less than a year later the fridge accumulated rust spots on the inner doors, probably from condensation. Had a service tech come out today (10÷29÷15) to stand there and argue with me and say rust wasn’t covered. He didn’t try to clean it, or anything. Took a quick look and called it a day saying there was nothing he could do. Called Sears super upset to find out that yes, rust IS covered. Guy was just too lazy to do anything and was using excuses to leave when he arrived near the end of his appt time.
Purchase 2) Purchased a Kenmore stove, which I love and no one carried except Sears. Purchased it to find that they delivered a really badly damaged one. Oddly enough, box was fine, but product was bent out of shape. Called Sears and had the stove sitting in my cramped kitchen for 3 days only to find out that on the day of delivery for the 2^nd one, that one was damaged too! I took off that day and for my trouble, they promised to give me a $ 60 e-​gift card, which 4 months later, STILL hasn’t shown up even after numerous calls and email.
Do yourself a favor and avoid SEARS like the plague at least when it comes to appliances. Their practices are terrible at best, and insane at the worst. I will stick to their other Blue Box competitor for my appliance needs.

Very friendly and fast cashiers. Lots of fun deals on clothes and accessories. Since I’m so close it’s my new favorite store! Huge parking lot! They have everything you’re looking for and great sales! Better than Target.

Poor service received by Sears in general, not just this Sears store but also the online services, the delivery and installation. I purchased an elliptical from Sears online, after seeing it at this Seats. This Sears lied to me telling me the extra warranty price that was on sale was only at the store. I found the elliptical cheaper online and the warranty had the same sale price that at the store. My bill was about $ 30.00 cheaper online with the same company. To my surprise, those $ 30 were the least of my worries, upon delivering the equipment, the machine was defective, the delivery teN who installed didn’t care, we could not use the equipment, at all. In addition the
Machine had a piece missing. I was told by Sears after an hour of being given the run around treatment multiple excuses, from yes we can fix it but you need to talk to the repairs department, to no we only fix things out of warranty. Worst of all, I was almost transferred to the home and garden department for them to help them. Bottom line after 1 hr. on the phone, I decided to return it. Nordick Track was not helpful either. So now after the return and refund, they didn’t refund me for the poor setting up of the equipment. Which was the reason I returned it in the same place. I find it unfair that Sears would charge me for a job that was performed bad especially when it was the cause of my decision to returned it. Last, now I’m being provided with the same run around, lies about promising me to be contact in 24 – 48 hrs. It’s been a week and no communication has occurred. I’m fed up. Take your business elsewhere. DO NOT SHOP AT SEARS, any of them!

This Sears is creepy! It gives a depressing, haunted vibe. It smells like old clothing and I think it’s because no one buys things there. The last time I went, the cashier didn’t have a clue what was going on when I asked her certain questions. Alright.

just went here this past sunday & they had a great sale! my friend & i got sum mens jeans for only $ 9.09! what!?! there were polo shirts for $ 6.99! i ended up buyin a bunch of clothes for my bro & dad. there were clearances & even sales on top of those! wooo hooooo! some of the employees weren’t too professional though cuz an older lady was loud when she was reprimandin the younger workers. thats not cool. thats sumtin that needs to be said in private, not infront of customers. anyway, i appreciated the great deals & cant wait to give my gifts!

Positively the most disgusting store I’ve ever been too. The women’s restroom upstairs was so disgusting — feces smeared everywhere! I’ll never ever come back. Gross!!!

It is hard to review a store purely based by the actions of employees. A store is not a just a place to buy merchandise; it is to be a ‘Whole Customer Experience”. Good product, comfortable surroundings, easy to locate what you want, and helpful customer service people [from floor to cashier]. The manager of this SEARS store should take note, or go back to school. Either [he/​she] does not care, or is not of the mind-​set: «EVERY Customer Comes First» That being said here comes the comments about the staff, and bear in mind this is my experience. In addition, Perception IS REALITY! My perception is these folks are raciest.
I went there a couple weeks ago to purchase some jeans. I had seen the flyer that Sears carried the type I wanted. When I went to the Men’s department, I could not find them. So, I asked a floor rep, he took one look at me and simply said, «No, we don carry dat.» and walked away. Huh? Yet when a young man of same color asked for help, this guy was all about helping him, laughing and joking and glancing in my direction as if to say ‘Yeah, help yourself.”. So, I decided to skip the purchase and went to the bathroom. First off, it was a filthy mess. Second, I encountered another employee [same color] who basically knocked me out of the way when he burst into the bathroom. Now the comfort level of this store is wearing thin.
My wife was getting something in another department, and met me near a register to check out. Bear in mind she is from Spain, but of lite olive skin color. We get to the register and there is a Latin ‘girl’ cashier and a older African American woman cashier. The older woman was doing practically nothing, just standing around. There was a Latin woman in front of us who checked out first with the Latin cashier [and thus, started a conversation with her]. My wife, who speaks Spanish, said that they are talking about their families and literally showing pictures of their kids on their Iphones. this is going on for 10 minutes. So the other woman, who is doing nothing keeps looking at us, but does not usher us to the open register she is standing at. Rather, she goes out of her way to wave over some other African American woman and starts a conversation with her, even to go as far as starting to read the Sears flyer to her in a slooooooow, droning, fashion. To make matters worse & back to the latin girl and cashier talking in Spanish. The customer said to the cashier, she should hurry, the cashier responded, «Forget them, they can wait.» At which point my wife walked up to the both and told the cashier [in remarkably clear Spanish] she should be ashamed of herself, called her a racist, and a few other colorful adjectives, dropped the merchandise on the desk and we walked out. The African American woman was no where to be found. During the ruckus, she high-​tailed it out of there and probably hid. Ironically, there were no badges on either women, No M.O.D., nor anyone standing at the Customer Service desk. This store is a ghetto, racist, mess.
Message to the Sears Store Manager, who ever or what ever you are. Customer Service is Customer Service. Color means nothing when you are a customer. Correct your employee’s behavior. This is a direct reflection on YOU! and no one else. And if you condone this behavior for what ever your reason… Then my words to the buying public is…
AVOID THIS STORE.
DO NOT PATRONIZE!

Cashiers always talking amongst themselves, not paying attention. I don’t want to hear about your pointless personal lives. Everytime I go to check out, the cashiers are blabbing away. Annoying as ever. Some guy forgot to remove the sensor of my shoes and the alarm didnt sound at the front door. Dirty and ghetto store.

My section of the store, (the Women’s section — a.k.a. over 50), was tucked away and almost, barely noticeable in a corner. I guess you have to frequent the store often to know where everything is located.
I studied the directory, then looking up for the overhead signs, I found that if you weren’t in the right place you missed those directional signs that say, «come over here!»; so, I wasted time in the store wandering, (I wonder was that intentional — to get me wandering).I found my section and thought I was shopping for my dear mother once again — (I’ve turned into my mother!). Juniors and petite clothing are not for my frame. I have no desire to re-​live my 20’s nor 30’s — where many more customers were happily shopping.
I didn’t like sale signs on the clothing racks being misleading. For example: Specific items on the racks, like the tees with lace in the shoulders were the actual and only sale item — for 17.99, otherwise the price was $ 40 for the plain conservative button-​up blouse on the same rack. The selection for my section was sparse and on the nicer items as stated before, were over priced.
I wanted to check-​out by the items that I was purchasing to double check the prices, but had to walk to the opposite end of the store, because the cashier, in my section, was taking care of a special return for someone she knew and re-​directed other customers to the far end of the store, to another check-​out center. I interrupted the conversation of two cashiers so that I could be checked-​out… As it was the cashier didn’t fold my clothing purchases, however did offer me the hangers — oh boy. Plus, the cashier gave me several pieces of paper — discounts for this and that — but only for specific items and only if you first buy a little bit more…
The store was relatively clean, (the positive). The staff weren’t really available… Their prices were misleading… I think I’ll return to another Sear’s before I come back to the Harlem store — if I return at all. This Sear’s doesn’t seem to be about customer service, of course, unless you’re friends first.

Do not go to this place. Especially the photo studio. Unprofessional.

Each time I shop here it is such a pleasant experience. I always purchase filters for my fridge and the staff is so helpful and knowledgeable. Today I was looking for a range for future purchase and even though I wasn’t buying immediately, the staff member was very accommodating. I really appreciate the attention I receive at this store. I will always return to this store for my future purchases. I wish I could remember the staff member’s name, maybe Dan? I’m guessing now, but he deserves lots of credit for being attentive, helpful and witty as well. Very enjoyable experience!

first time i went in to return a gift the cashier was friendly she right away gave me my gift card.
Second time i went in to see if i could find some shoes to buy with my gift card…
1 minute in and a nice coworker asks me if i needed any help I said no thanks smiled and kept walking
3 minutes later im walking next to the shoes and another coworker says hi and smiles
i take a look at the shoes they had a wide variety of womens shoes and good sale prices! i liked some shoes but didnt buy anything i figured since its a sears gift card i could probably check out kmart too!
so i start walking by the cosmetics and a lady was helping a guy but she took her time to ask if i needed help i said no thanks but i see you guys have my favorite perfume! i walk away and keep looking at the makeup section… i then ask the same lady if she knew were the bathroom was at and pointed me to the womens 2 floor…
now this is the scary part! the bathroom CREEPED me out! the toilet was making some weird noise and the bathroom smelled like something was burnt.
I then star exploring the rest of the store and ended up in the basement with the were they had all the manly things. also kinda scary but the coworkers were super friendly too! they have christmas things already some nice decorations!
I left the store with out buying anything but no major complaints!
Hope you find my review helpful!

I am so surprised with the low reviews here. This is definitely «my’ Sears. I could walk here if I had to. We have bought both our TVs and all of our kitchen appliances at this location. We have never had any issues. Delivery (if we used it) was prompt and reasonable. If I need to buy something in a pinch I can usually always find it here. I did knock off a star because I wish they had a bigger Lands End department, but overall I am really pleased with this store.

This is the Sears store right on the corner, and it’s the worst I’ve been too yet. No one knows where anything is. Most of the employees are extremely unhelpful, uncaring, and even a bit annoying. I called this Sears to ask if they had a picnic blanket I was looking for. I spoke to an employee there who said they had it and that it was in store right that second. I went all the way over there, was sent around the store on a wild good chase, and finally found the employee I talked to on the phone. Who by the way said «I thought it was here, but I can’t find it.» She then tried to direct me to mattress covers! I’d already told her 3 times I was looking for a picnic blanket. Just, incompetent!

I have never been so disappointed in going to a department store.
I was looking for a range hood. You know the vent fan for above your stove. I looked at reviews online, and found one I liked. Sears had it, so I use their online order system. They have an in-​store pickup option, and so I pick a close-​by one and wait for the email confirmation.
Now, I don’t consider in-​store pickup to be new technology or anything. Sure, it’s not everywhere, but it’s pretty common for big chains. The Sears site even shows that there should be a computer terminal you go to and it will scan your printout and get the folks in back to bring your stuff out. Looks great.
So I get an email, and I go to the store. I look for the pick-​up area, and can’t find anything even close. So I ask at one of the cashiers. I explain what’s going on. First they think I have an email telling me that something is just in stock. I tell them, no, I have purchased and paid for the item, and just need to pick it up. They say «oh» and look like theyre doing something on the computer to help me. I should mention that one of these people was a supervisor of some kind. I stand there waiting for 5 minutes, and there is no acknowledgement of my presence. They start to talk to other customers. All I needed was directions to the pick-​up counter. I left in disgust.
This not only soured me on this particular store, but I am upset at Sears in general. Where’s the hometown pride?
Needless to say, I canceled the order. I still get robo-​calls every day telling me to pick it up though. Horrible.

The dirtiest and one of the most ghetto Sears I have ever been to in my life!!!
The entire store is weird right down to the parking lot. I don’t think it is some place I will frequent again.