Sassoon Salon

The senior stylists are phenomenal. They are incredibly skilled at relaxing, cutting and styling hair. They actually provide 5 star service.
So why 2 stars instead of 5?
The assistants. I recently had the worst experience that has be questioning where I go back to that place.
I paid $ 115 for a relaxer and another $ 30 for a basic color. The senior stylist applied the relaxer, then I didn’t see her for the rest of the service. It was a timid assistant that washed out the relaxer. I had to coach her on the areas to focus on so my hair wouldn’t fall out.
This same assistant applied my color to cover the gray on my roots and ended up darkening my highlights. And to top it off, I still have a ton of gray hair on my head that she didn’t cover.
I was then passed off to another assistant to blow dry and style my hair. Now, I have to coach this assistant on how I like my hair even though the senior stylist knows how to do it. It takes this assistant 15 – 20 minutes to blow dry my hair, then another 60 minutes to flat iron it.
By the time they were done, I was in the salon for three hours, paid $ 20 at the meter and walked out with a subpar style and even worse experience.
I thought I’d found my hair home. After yesterday’s experience, I thinking a search for a new place is in order. I’m refuse to pay the prices for a senior stylist only to have assistants do my hair. No ma’am. Not today.

Great salon for a quick, and beautiful blow out!
Faviola was very sweet, and receptive to what I had asked for. Most importantly, she delivered.

I always trust Vidal Sassoon, and like others, I am always happy if my city has a VS salon. That said, I have to say in particular that I would follow Arlene where-​ever she ever goes. She does a great cut, especially if you have curly hair, and she is a really great person. Go for the haircut, stay for the philosophy!

After 6 years with jeremy i asked for a short bob with bangs. He gave me the same old lady cut he always does.. Good cut but no style. Im done!

Vidal Sassoon Failed me on many levels:
1) Haircut– the lady gave me a layered bob with the shortest layers (after measuring) 3.5 inches shorter than the length, and layered around my face. The problem? I showed her a picture of a totally different cut, blunt end, and no layers– definitely not 3.5 inch ones! This is the worst haircut I’ve had and many friends have validated that. Because it’s a bob, its already short, and I will have to grow this one out. The cut wasn’t even on both sides, one was thicker than the other. I originally felt bad writing this, because the lady was super nice, but, I paid a lot of money (100 dollars after tip) for something I did not ask for and do not like.
2) They did not honor my student discount. I took time off work to come in on a weekday, and had my ID, and they did not honor it, meaning they charged me 15 dollars more.
3) I took the time to email the manager, who a few weeks later, has yet to respond.
4) The blonde girl who works at the front desk was rude to me when dealing with me not being happy with my cut.
In the last 10 years I have been going to Vidal Sassoon or Art and Science for all my cuts. I will never go back to Vidal Sassoon.
Update: More than 2 weeks later, they still haven’t replied to me. What terrible customer service.

Walked in on a Sunday, no appointment, and got a great! medium /​short layered cut from Travis. Nothing beats a Sassoon cut! Should grow out great, too. Will be back when I’m back in town!

A wonderful experience! My color is beautiful thanks to Marshall and my cut is amazing, thanks to Gary! If you are in Chicago, you must go! The staff are friendly and make you feel so welcome! I have been all over and they give the best haircut! My hair just falls into place. Amazing!

Had a wonderful day and feel beautiful thanks to Gary and Marshall! Amazing cut and color! I love them!

I’ve only had fabulous experiences with Marshall. He is an amazing colorist and does a wonderful job highlighting my hair. He is funny, professional, and has a great eye for detail. The rest of the staff are just as friendly and knowledgable. Love it here!

Stylin
When I’m in a city with a Sassoon salon and need a haircut, that is where I go. Sometimes even when I don’t need one, I go anyway, for something a little different.
Everyone is incredibly well trained (In the industry it’s no secret that Sassoon people are the best and most intensively trained of anyone), and have always had great cuts.
Had my haircut for the first time at this location last month. Marilyn. FAB cut! She is I think the Artistic Director. She’s very very very good.
The only knock I would give them is that some of the front desk staff has that uppity attitude that sometimes salons get. Which is laughable.
Cheers!

Five stars for Chad! Amazing stylist and he does an incredible, artistic job with short hair– it looks edgy without being crazy, and there’s never a hair out of place. I also think Margaret is amazing for creative color. These two are on the lower end of their price range (which is still spendy) but every bit as good as some of the more experienced staff.

I’ve been trying to get my haircut for weeks but have been too busy with work, and since I work right next door I thought I could swing it. It was my lucky day because if you work in 161 N. Clark, you get 20% off all services with you ID badge! Travis is awesome. He blatantly shot down my «lob» (long bob) idea because he was honest and told me it wouldn’t look good on me. I’m so glad he did because the cut he gave me was even more amazing than the Pinterest pictures I showed him. I’m definitely coming back from now on!

I am new to Chicago and thought it was time to get my bangs trimmed. So I picked one of the top rated salons. I also had a friend recommend this to me as she had her hair done there and loved it.
So I made an appointment for Saturday with Jeremy at 230pm. Upon my arrival I was told me Jeremy himself that he didn’t know he had an appointment and that he was on his way out. My appointment was written down in the calendar. Issue #1 the receptionist didn’t inform him of his client for that afternoon. Lack of communication? Instead of taking a few mins and owning up to his mistake in not being aware he decided to hand me off to a «senior stylist» who would trim my bangs. When I asked her how many years of experience she had in cutting hair she refused to answer. Instead the front desk lady yelled over and said she had over 35years of experience, bullshit.
Once I was seated and gowned in the backroom, this stylist then began yelling at me telling me she wasn’t comfortable cutting my hair as she didn’t know me! She was only going to cut my hair once so I had to like it first time. I said well please only cut half an inch because I want to keep my bangs long. I closed my eyes for her to start cutting and she had cut nearly 2 inches off!!! I was getting more and more upset. I had asked please not to cut much off in length but to layer out the top. Issue#2 hairstylist didn’t know how to take instruction and wasn’t able to comfortably cut my hair. A very nerve wrecking experience for any client.
She realized that she really messed up and called over Gary another senior stylist. He was more polite and friendly. But again kept cutting away at my hair. By this time I was moments away of breaking down in tears. I do not like short hair and this high-​end salon cannot follow a customer’s request.
I walked over to the front desk to my pay my $ 10 service fee very very upset. I explained the situation to a different receptionist. She was very kind and caring about the matter and called over a higher ranked hairstylist Chad. He then observed my hair and agreed with me that my experience was a nightmare and said I didn’t have to pay for the service. Which is nice of him. However I am still with short bangs and look awful. I cannot say I am happy with the professionalism and the lack of listening to my request.
I do not recommend this place and am terribly dissatisfied with what was supposed to be a very quick simple and routine task for these hairstylists. This place is disorganized. I 100% dislike this salon. They should have let me leave happy (a complimentary haircut) so I would return or at least have a positive thought about them, but they didn’t care and were more than happy for me to leave quite obviously upset.

My husband and I have been seeing Jonathan for about 8 years now. He is absolutely amazing. I have naturally curly hair that he layers and cuts beautifully. I never have an uneven layer and get a ton of compliments on my hair. He listens to what you want and when i say 2 inches, it’s literally only that and not a bit more. If you need a great cut I recommend Jonathan. For highlights I see Nicole and she does any amazing job. It’s not easy highlighting dark hair and making it look natural, and she does a heck of a job with it. This is the first time in a long time that I can say that I love my hair, Jonathan and Nicole are the perfect combo and I couldn’t be happier.

These 5 stars are for the most fabulous Jonathan. My mom has been getting her hair cut by Jonathan for years now, and it’s truly a joy accompanying her. Jonathan always greets my mom with a big hug and listens patiently to what she wants. He also doesn’t get annoyed when I make suggestions or ask my mom ‘is everything how you want it’ 5 times. He helps break-​down the haircut to my mom and always makes her laugh and smile. She always leaves with a fantastic cut.
My mom also always loves the shampooers and everyone else at the salon, who are constantly making sure we are comfortable.
Kudos!

It’s September and I’m still growing out the extra inches that were cut off at Sassoon last February! Ugh. I should note up front though, that I went to see a student in one of their training programs. However, the main problem was the instructor. I asked for a trim, with some additional long layers. I wanted an inch off the bottom. When the instructor came over and the student said he was going to take off an inch, the instructor paused and said to me, «I mean, have you seen it from the back?» and tried to talk me into taking a few more inches off. Ugh, not a good start.
Now, I understand, I probably had some split ends and it wouldn’t hurt to take off a few inches. But the point is that I had already clearly said I only wanted an inch, and she was really rude in suggesting my hair was a mess. Then she turned me around and had me look at the back in the mirror, pointing out my split ends. Lady, I know!!! I’m trying to grow it out, let me be! I agreed to taking more than an inch off and ended up about 3 inches shorter than I wanted. Boo.

Great service while you’re there. I have gotten several good haircuts from Marilyn and good highlights from Saida. The reason I can’t go five stars is the scheduling process. I work until 4:30. Even though they are open until 7:00 weeknights, no one will start a partial highlight appointment after 4:30. It’s ridiculous. Especially when you’re located in the Loop, where so many people work «standard» daytime hours, I just don’t understand it. Otherwise, I’m a fan.

Marilyn has been cutting my hair for the past 9 years. I usually go in to my appointment very open, and let her do what feels right. She is an artist. Every haircut has been fantastic. The cuts are edgy and creative, but also elegant and precise. I am amazed at how well they grow out, too. It’s not uncommon for people to comment on my haircut 6 or 8 weeks after the cut. One time a lady cop stopped me on the sidewalk to ask where I get it cut. No joke.
The stylists at Sassoon are professional and collegial. I love to see how they support each other and give each other feedback. While I enjoy asymmetrical, space-​age styles for myself, I have seen Sassoon’s stylists execute some of the most precise bobs and flattering long layers I’ve ever seen in the chairs next to me. They always work with their clients’ natural texture and bone structure in mind.
I have also gotten color at different times with Angela, Nicole, Ginger and Marshall. They are all fantastic. Again, I’m always pretty open and they have all picked and mixed colors that brought out the best in my own coloring.
My confidence levels when I leave Sassoon are dangerously high. I check myself out in every shiny surface. I spend the entire train ride home looking at my reflection in the window. I insist my that my husband take me out. I take more cell phone selfies than a duck-​facing teenager. It would be embarrassing if I didn’t feel so good.
I can’t recommend Sassoon enough. The stylists hold themselves and their work to a high standard. If you go, be honest about your styling habits in the pre-​shampoo consult, ask questions if you’re unsure how to do something yourself (I’ve gotten some good flat-​iron tips this way) and be sure to go back if there is something you’re not happy with — I’ve seen people stop in for a change or a bang trim and the stylists all seem happy to oblige (seriously– even after the client leaves, I have heard no sniping or griping.) I can not imagine going anywhere else for a haircut.

For the last 15+ years, Jonathon Miller has absolute control of my hair from spiky to girly girl shoulder length hair. I rely on Jon to keep me professionally trendy. The cuts are never drastic but a subtle transition that can only be observed in photos taken over the years. On a day when I am desperate for a hair cut, a stranger never fails to offer a compliment. At its worst, Sassoon precision cut is still at its best.
The FREE bang trim is an incentive and a strength to other luxe salons to extend the cost per day cut.
Generous coffee and water with the latest fashion and gossip magazine can easily mistake Sassoon as a lounge. May I request a cookie or two to go with coffee?
It’s a humble establishment with an absolute dedication to customer service. Since I was 20 years old, Sassoon never gave me an ultimatum or attitude when running late, and its super easy to get an appointment.
I have tried to replace Sassoon before, but when a shaved head gal comments that my previous haircut is better than the present… it was a ugly truth… and a sign that Jon Miller @ Vidal Sassoon is irreplaceable.
Sassoon price is comparable and competitive to other luxe salons.

I have been to Sassoon twice, and twice I have had great experiences! I have seen both Lori and Gina. Both of them gave me great cuts, were very knowledgeable, had great attention to detail, and listened to exactly the vision I had for my hair and hairstyle. Both are great to talk to as well.
I would definitely recommend both Gina and Lori. If you’re looking for a more expensive cut, that is Lori, if you want to go not as expensive as her, then go Gina. Both do a great job!