Public Storage

So far we have been customers for 2 years and could not ask for a better location. Jorge has been courteous and forthcoming. Thank you.

There were a lot of hidden fees. The management was nice and helpful. The company itself is one of the world’s largest Real Estate Investment Trusts. They have a lot of locations. We used it simply because of that.
The interiors are very dark. Our unit was near a power outlet, so we had to plug in one of our own torch lamps in the hallway in order to have any light in the unit at all. Otherwise, things would have been very difficult.

While I loved the staff (from Jorge and the two African American assistants), I have been renting from this Storage place since April, 2015. To my displeasure and dissatisfaction, I recently found out that they have increased my rate by $ 15.00 after only having an 8 X 10 for less than a year. When I called the 800-​number to question the increase, they referred me back to the contract stating that they are allowed to raise the rent after 6 months. Had I known this about their rental rates, I would have gone to another company.
I found the pictures below to be adequate depiction of the facility; however, they do need to provide better lighting so that we can move our belongings around as we store them. Also, the carts should be unlocked during (and after) business hours so that customers can use them at their leisure since they may need to use them (They have cameras on the premises and each customer has to sign in to enter the facility; therefore it makes no sense to lock the carts). Hope this helps!

I am weary of most chain things. However, I recommend this Public Storage location (with a few «but» items).
Positives:
1) Very friendly staff. They are quite young, but if this is something that bothers you, do not let it be off-​putting. They are fast and responsive. All of my interactions with them were under 5 minutes and they were easy and pleasant.
2) Good location. Easy to access off of Broadway.
3) Felt secure.
4) All of my items came out unscathed and without having to deal with any b.s.
***Here’s my «but”***: READ THE FINE PRINT. It is still a chain. So make sure you know what you are going to be paying for each month. It is more than the advertised value. There is mandatory insurance for every unit. Just make sure you read the paperwork.
Would use again. :)

Ok so this was my first time using a storage and it was NOT under good circumstances. First off the guy that helped us the most, Jorge, was like a God send… anyone that is that good at handling my father during a stressful time early in the morning deserves a medal. So I ordered my storage thing online, everything was confirmed via email. My dad, brother, cousin, n friend all came to my apartment to move my stuff out n move it into storage. All that went pretty smoothly… or at least as smoothly as the 3 of them n my dad can go. Well the biggest problem I encountered was all my stuff didn’t fit in the one storage but that’s okay because that gave my dad a reason to go talk to his bff Jorge because I had to rent another one, oh joy, but luckily it was super easy so yay. I would definitely recommend this location and I know for a fact my dad would all because of Jorge… to this day I’d we drive by he says «hi» as we’re driving by.

Jorge is the shit. My first time renting a storage unit and moving stuff in. He walked me through the entire process, made me aware of any products I might need to keep my stuff safe and undamaged, and made sure I was happy with the service. Excited to be leaving my stuff in such great hands. ¹⁰⁄₁₀ would recommend.

Jorge hooked me up. I needed a short term space and was accommodated. The day I tried to make a reservation there were a lot of customers and only Jorge working; I think he could use some help.

My unit ended up getting very moldy. I had to do a lot of cleaning and throwing out things. Also the prices go up constantly!

Just saw a news story about a public storage in Indiana… all of the woman’s furniture was covered in mold after leaving it in storage. Same exact thing happened to me at this location. Luckily it was mostly old files — but there was some keepsakes that were destroyed.
When we told the management, it was also met with a shrug. Not good.

This is my first time using Public Storage and I can say that Jorge, who was the person that helped me, was very pleasant, professional and helpful. He made my experience very comfortable. As of now I’m very happy with the service and I will update my experience during my time of usage.

I received professional, courteous and informed service from Jorge the Mgr of this facility. His service and confidence assure me that I made a good choice in storage venues.

On June 22 I rented a storage unit at Public Storage. When I first entered the unit that day, I noticed the floor was wet. I showed the manager the wet floor and he issued another storage unit to me. This should have been a warning sign. However, the manger that helped me did not seem concerned. Later in July, I received a phone call indicating there was a flood in the facility and requested I come in to inspect my unit. I was traveling and unable to go to the facility until the first week of August. I noticed water and mold in my storage unit. I told the employees on duty. They told me I would need to come back when the manager was there. I ended up moving my belongings out of the locker and disposing the damaged items. I told the manger and district manager I wanted my money back. Why should I pay for a storage unit that was wet, moldy and not functional? Furthermore, I would have never even entered the facility had I know there were mold issues in the building. I had to go through the hassle and expense of moving my items to another location. They told me I would have to go through the insurance company for any damages to my possessions, which I understood. However, the insurance company would not cover my time, deductible and expenses for relocating my surviving items. Furthermore, I paid for the whole month of August and they have not yet refunded me for my prepaid days. I hope they use the funds they squeezed out of me to renovate the building so others will not suffer like I did!