Public Storage

Great customer service. Interacted with Terry over the phone and Carmen at the facility. Both were very friendly and helpful. Carmen did an excellent job in getting me the right size storage unit I need. It was nice to have a very pleasant experience in an already hectic time of moving.

This is one of my favorite locations by far. What sets it apart is everyone’s willingness to help especially from Carmen who always has a smile on her face and a great sense of humor. She is always professional and delivers excellent customer service whenever I visit. Thank you Carmen!

I would recommend this place to all my family/​friends! The person that checked me in was Carmen, and she was absolutely amazing! She is actually the reason I am writing this review now. She did a great job at explaining all of the paperwork (yes, there were quite a few documents to go through on check-​in day) and making sure that I understood the necessary policies and procedures. You could tell she was very well organized, because the check-​in process went pretty fast surprisingly. She also helped me pick out the storage unit size that was right for me (since I really didn’t have much knowledge on this), and informed me of the deals that were going on, which ended up saving me a good chunk of money! I knew that she wasn’t just about making a sale, but rather wanted to make sure that I had all that I needed. The one thing I do want to note is that the closing policy is pretty strict. If you are not there within 15 minutes of closing, you will be locked out of the garage. Not knowing this when hauling my last load with my UHaul truck, I showed up 5 minutes late… however, Carmen came to the rescue! She let me into the garage and waited for me to finish unloading my last few big items before locking the place up. Again, this just shows how great the staff was at this place, which in my opinion, can make or break your whole experience. In this case, Carmen definitely made my whole move-​in experience wonderful!

I cannot speak more highly of the staff I worked with — Terry and Carmen. Not only were they incredibly pleasant and accommodating, but when we were running late to move our stuff in, they stayed late to make it happen for us. Really great service!
One downside that is certainly not specific to this location: the advertised $ 1 for the first month is a little bit misleading. After the 4 or so different «one time fees», we ended up paying almost full price for the first month anyway. Oh well.

As a Loyola student, this was the perfect location to store my stuff while studying abroad. Carmen is exceptional, and guided me through the process to make it stress free and easy. The price is unbeatable for their units and I highly recommend the location and employees for their customer service.

You couldn’t get a more helpful staff anywhere!!! Carmen and Terry are friendly.

The management and staff at this location, next to Family Dollar, is very professional and helpful.
I’m glad I rented here. :)

I have a relative who has several storage units here, and wanted to give prospective unit renters an idea of how, at least, this place works.
Although there’s a small office attached, it’s not always staffed. Access to the storage units is by keypad entry to the bay doors, and to an inner gate fastened with a magnet. The individual storage units then have your own padlock. There’s access to the facility during business hours, even if the attendant is not there, but the keypads stop working after business hours.
I’ve been helping a relative downsize, due to illness, and been making multiple trips here to store their excess things. The drive-​in bays are EXTREMELY helpful if you are unloading a van, say, or just trying to stay out of the elements.