Petsmart

Never going to another Petsmart again!
We took our Shih-​Pom (dog) here for a trim a while ago and she wasn’t right for a week after. Everything seemed normal when we picked her up. Although we did find out at the woman trimming her was on her last day at work. At home our dog was acting very weird, not lively as usual, wasn’t eating well, and seemed traumatized. Whatever happened at Petsmart traumatized our dog — even though she has been to these places many times before. All it takes is one bad apple to spoil the whole bunch.

is this place closing? despite the poor reviews its super convenient for those who dont own cars. Their window have posters that claim you can visit their other car-​friendly, strip-​mall locations. If I could, I would. Ugh.
what a loss.
think they could have done better as a pet supply place and not a place to buy animals. They should learn from Home Depot for urban v. suburban locations?

I set up an appointment for my dog (a Yorkie) to be groomed. I have taken my Yorkie to the Petsmart in MI for a year now and hoped this experience would be just as good… it left me feeling uneasy…
I got the top dog package, and when I picked up Sophie she still had food in her teeth (a teeth brushing is included) and her hair was too long, most of the time at the Petsmart in MI they do the yorkie style cut w/​a bow and a yorkie face trim– she still had fur on her feet and no bow in tow when I picked her up… a little disappointed. I will look for another place that will leave me satisfied.
I paid $ 55 for something that left me feeling uneasy and unsatisfied.
Maybe I got a groomer who was a little off that day but I didn’t really like it …

This is THE only place I take my dog to be groomed! Desiree and DeDe are the absolute best! I have a King Charles Cavalier, Mia and every-​time I drop her off she’s happy to get so much attention! When I pick her up she always looks amazing!

I have an old cat. And I mean oooooold — 19 human years old (which has to be, like 112 in cat years or something). He is a happy cat but he has arthritis in his spine which makes it impossible for him to groom his back. He also growls at me and bites at me when I brush him (interestingly, I recently and accidentally discovered that he loves being vacuumed so this is the new grooming method — hilarious).
Since fatty can’t reach his back, he can get big naps in his fur which I know cannot be comfortable. The vet shaves them off when we visit but the vet has become too expensive to go to on a regular basis for this. I have been hesitant to take kitty to anyone aside from the vet because of his advanced age and… ah. sunny disposition.
I wandered into the Pet Salon one day and spoke with the Salon Manager Desiree. She struck me as really nice and caring so I decided to give them a try. I am really happy that I did. Although it took a long time (2.5 hours), she managed to wash him and then brush out all of the naps so that he did not have to be shaved. And she was so sweet and obviously a huge animal lover.
I am hoping that my discovery of the vacuum grooming means that he won’t get naps anymore and I can do all of his grooming at home. But it’s really nice to know that there is someone I can trust from now on. And the whole grooming was only $ 35!

Just sprung my new cat from the orphanage they run– so I give them 5 stars for helping place misplaced pets. Coming in and seeing «I am Adopted» on my new cat’s cage was cute and what was even better was taking him home. And this new love in my family’s life is thanks to a store doing the right thing. Kudos for not selling cats and dogs-​in-​store adoption is a step– in –the– right –direction and due an award from Bob Barker.
Aside from the humane animal placement, the staff was super helpful every time I asked for assistance. And the cat food we bought cheaper than the grocery store. Pawsitively a great experience! (Blond hair guy working days (note to self: write down names) was very helpful along with Melanie the manager)

I’ve gone here for my aquatic needs and also my puppy needs. There is a parking structure adjacent, and Petsmart validates with a purchase of $ 30 for the first hour only. Street metered parking is pretty tough down Broadway, but we’ve managed to find a spot each time just about in front of the store.
As far as the fish, I can say that I was a LITTLE disappointed during my first few times there. The guy working that department didn’t seem to know a whole lot, and I felt like I knew more about some of the products than he did. After my first few visits though, I was assisted by a female in that department and she was much more knowledgable and helpful than the first guy. However, I typically try not to purchase any fish from this location now. They seemed to all have ich every time I’m there, and I wouldn’t want to bring that to my tank at home.
On to the puppy stuff… we took one of our pups here for the beginner training classes ($ 119 for 8 weeks) and had Stephanie as our instructor-​extraordinaire. I can say that I was very pleased, and she listened to all of our needs with the pup. The classes really did help a lot, even though we still needed to work out a few more things by the end of the course. We have also had our dogs in the grooming center for nail trims and ear cleanings. Thankfully, this place isn’t as hectic as some other Petsmarts I’ve been to. The groomers were always kind, attentive to our dogs when they were up, and they were also informative when we had questions about grooming products.

I’m in here about once a month buying various things for my cat, and during the holidays this is my go-​to place to get gifts for my dad’s dogs. (They are fans of the rawhide shaped like candy canes.)
The store is always really clean and I rarely have a problem finding what I need. (Though they did stop carrying a particular toy my cat loved, sigh.) I always love watching the various animals that come in here, and my visit isn’t complete until I’ve checked out the cats they have available for adoption.
My main beef with the store is the noticeable decline in service since they opened. There was a time when you would come in and the cashiers were always genuinely excited you were there, asked questions about your pet, etc. Lately I’m lucky if I get a smile out of the cashier. Boo for crummy customer service.

Ok, so I’ve never actually bought anything here, but I am in about once a week with the little boy I nanny.
We come in to look at the animals when we get bored. The staff is always super friendly and accommodating to our stroller. I’m always greeted within seconds of entering the store and asked if there is anything I need help with. When I explain we are just looking they simply smile and say «well, let me know if you need anything» which I really appreciate… I hate hovering salespeople!
Anyway, we’ve watched some dog training classes and as a former dog owner, I felt the lady teaching the class was very knowledgeable and patient with the participants.
Also, they do animal grooming and have cats from shelters for adoption.
The kid’s favorite are the birds (they make a lot of noise) and the large selection and varieties of fish.
If I ever need pet supplies, I will definitely come here… until then, I’ll be content using it as an alternate to the zoo or park!

I’ve taking my dogs to be groomed here off and on for the last couple of years and have always received good service, but today I took them in and was just floored on how great they took care of the dogs. I’m sorry I don’t have any names, but all the women working there were great. I watched them with a number of dogs and they treated every one with affection.
I’m pretty hard to please, but their attitude was awesome. They seemed to genuinely like their jobs and take it very seriously.
I was just so impressed I thought I would share

Our two dogs were in need of a bathe/​grooming, so we got an appt. and took them here. We provided the requested rabies vaccination records via email (easy greasy) and dropped the pooches off for the works.
Hubby and I picked them up two hours later perfectly groomed, well-​brushed, and shiny clean. The staff were very helpful and very loving with our dogs. We will be back for the grooming services, definitely. Great experience.

I have visited this store many many times to get cat and chinchilla supplies. Not once in all of my visits have I ever been disappointed. the store has been well stocked, clean, organized, and the service has been great.
Typically a place has to really wow me to get a five star review. The simple fact that every time I go here, I can expect a good experience as they have proved this on a long term basis with me. The fact that I have not experienced any «bad days» over the long run is enough to win me over as a regular, loyal customer even though there are Petsmarts closer to my home.

I was sort of skeptical for sending my dog to PetSmart for grooming after reading the reviews, BUT, Miccah needed a haircut. So I went ahead and called PetSmart, after asking them a few questions I felt comfertable sending my dog there.
When I arrived, my dog got endless, I mean it, ENDLESS kisses and hugs from the groomers, both Desiree and Aunty De De, they are both so attentive to my dog, making my dog comfertable around them. Well, needless to say, my doggie Miccah is an attention seeking dog, he loves loves them.
Miccah received full grooming package and I added the nail grinding (I LOVE IT! his nails are so blunt and well kept!)
Desiree was the one grooming my dog and she did an excellent job!!! Aunty De De kept my dog occupied the entire time Miccah was getting groomed (I waited for my dog there, so I know what was going on.) The End result? — Miccah was smelling so good !! (they used pumpkin spice cologne) and looking sharp! Not only that, his tail was wagging, he is happy and isn’t stress at all… :) :) :) :) :)
I took my dog out on a walk at Lincoln Park and everyone asked me where I took Miccah for grooming, When I said «PetSmart @ Broadway St», no one believed me, they didn’t think PetSmart could do such an excellent job!
There, I found another Gem in the neighborhood that provides great service and great price.
Thanks Desiree and Aunty De De ! :)

Is it just me or every time I want to get fish, there is no one working. I think avg wait time to be serviced is 12 minutes. I usually have to end up going to the cashier to call in for backup. I would go to another store like Petco but I’m afraid it’s the same story as well. I think everyone is in the back room playin Go Fish or Truth or Dare with cat food.
Speaking of cat food, I have to come clean. Back in my wild college days, I made some canned cat food fried rice as a prank. Either I am the Graham Elliot of chefs or my friend was too hungover to even notice. According to him, it was one of the best fried rice he has ever had. He also failed to notice no one else was eating the fried rice.
Anyways, clean store, great selection of fish, friendly cashiers, but not enough or no one on the floor to help!

In all honesty, the employees in this location’s grooming department are not very well-​informed.
This has nothing to do with the employees’ character or customer service (both of which are quite nice!), but it appears as though they do not screen their potential pet clients for contagious health issues and that they are unaware of some fairly serious and mainstream medical conditions of domestic pets.
For example, we have a cat with FIV (Feline Immunodeficiency Virus) and we called-​in to inquire about grooming services for her.
Although they were quite nice, they did not ask any health-​related questions about the pet we were about to bring into their facility. And when we mentioned that our cat has FIV and asked if the facility could handle that, both the phone receptionist as well as the groomers she was stopping to speak with were completely ignorant of the disease.
This is not a derogatory dig against Pets Mart as a company or anyone at this location and we do not have any affiliation with any pet advocacy organizations.
We simply wrote this in order to help inform our neighbors and in hopes that Pets Mart will change its policies to require that their groomers and employees be informed about serious medical conditions the likes of which may have an impact on other pet clients and therefore the rest of the local pet community.

Ugh, the only thing I buy here any more are the poop bags. Cheap and biodegradable… service is awful with the cashiers who are usually on the phone with their friends when you walk up, and you know, you’re inconveniencing *them*.
The groomers though are a different story — so nice and helpful and they really took good care of Sophie — I had a coupon and she just need a post winter trim so I figured it wouldn’t be too bad of an idea. She got her bath, puppy massages and lots of love from these girls and didn’t seem to be upset in the least so I trust them that they really did pamper her. The groomer was helpful with suggestions and gave us the full follow up to how she behaved while in there… so I would give the grooming dept 5 stars, and the actual store 1 — hence the three.
Also they can’t sell their birds right now b/​c one was ill or something? Weird and kind of creepy! Sophie loves shopping in here (I think just b/​c she actually gets to go *into* a store) but I’ll take all my other shopping needs to Wiggleyville right down the street!

Petsmart… ahh, how i never really appriciated having a resonably priced pet store until I had a pet of my own.
Before I got my little Sheffield, I would love to go into the overpriced boutiques, look at the $ 100 puppy jackets, and fancy collars… but once you really have a baby, you realize how nice it is to buy a $ 10 collar /​leash set and a $ 5 squeeky toy.
They have huge supply of toys, food, gates, they even have a training center. I especially loved the political puppy T-​shirts. He will def be sporting one of those as the season gets closer.
All in all… this is a nice spot to have when spending $ 15 on a bag of treats is not in the budget :)

I have actually gone to this Petsmart, when I was out shopping in the area, and — feeling the pangs of love for my dog — popped in to get him a treat. While I’d never buy the food here (ohno, my baby gets 100% organic!) they have a great selection of dog toys for GIANT DOGS!

I love PetSmart because my dog enjoys it, which is evident by the vigorous tail wagging that begins when we get to the corner of Broadway and Surf and doesn’t end until she gets that treat at the checkout counter.
What I don’t like are the people from the grooming shop always trying to get me to come in and get my dog a cleaning. I bathe my dog every couple weeks, and brush her more often than that (she’s a pug, shedding is her job). However, they always try to sell me on the grooming by making me feel guilty of my dog’s dirtiness.
During the holidays they put this sugar cookie-​scented spray on her and tried to tell me that I now I could use her scent to impress people by telling them that I had been baking all day, when in reality it just made my dog lick herself. All day. During which NOT ONE person mentioned my culinary prowess.
So 5 stars for a shopping trip my dog can enjoy with me, but minus 2 for trying to guilt me into excess spending.

Yeah, yeah… sometimes i HAVE to shop here… I hate that many of the indie shops only carry chihuhua sizes of collars and leashes and i’m forced to go here for a reasonably-​priced big-​dog-​grade retractable leash and a «no-​tug» halter (they are shaped like a figure «8» (rather than the standard «H» that my dog wiggles out of like a greased Houdini). Baby girl also likes to watch the birds on display.
Decent prices, but nothing more. Not service, not cleanliness…
Scary: don’t look at anywhere near the pet grooming room. It’s not as bad as Petco, but it is neglected.
Scarier: for the love of your furry friend, PLEASE don’t go to the rawhide/​bone section it’s bad— like, infested with flies, gnats and other very scary insect things! Just buy the pig-​ears from Trader Joe’s like we do, or go to a local petstore where things are kept cleaner!
Scariest: I saw the «recalled» toxic pet foods that were all over the internet and the news sold here at discount, while all the publicity was roaring: shouldn’t that be in a dumpster? It made me profoundly grateful for local, indie shops like Sit! and especially Soggy Paws– where I always buy my organic, holistic pet food and treats.
Lastly, parking is CRAP here… very stressful… garage parking demands a fee and validation, street parking is impossible and can’t be helped as the area is generally vehicle and pedestrian-​congested. You have been warned.