Pet Stuff

I have used this store for over a year and had my food delivered. Recently, my dog food was never delivered even though I paid and told them I would be home. When I contacted the store, the young girl working said that she knows the food was delivered because she worked. I never received anything and she accused me of taking the food! I would lose my job if I talked to a customer that way and I work for a global firm. Then, the manager tells me they confirmed delivery to my building. I checked with my building and this was also not true. Horrible horrible service and will never use again. I ended up going with another local delivery service that is even cheaper. They brought it to my door the next morning and were so easy to work with! I guess Pet Stuff believes it’s ok to take a customers money but not provide a product or customer service.
Seriously, go to pet food zoom. They were so great, priced well, and accommodating! Don’t waste money here.

They do not follow through on their same day delivery service promise. I’ve been regularly ordering a large bag of dog food from them on a monthly basis for some time. It seems that there was an error with their system and they received an incorrect shipping address (despite the correct shipping address being on my confirmation page). Rather than contact me to rectify the issue, they simply did not deliver, even though the payment had gone through. They stated that they both emailed and tried to call me, but I did not receive an email nor a missed call. All in all, an unreliable service — if I place an order at 9 am on a day and there is same day delivery, I expect to either receive my order or to have someone contact me and let me know that the order will not be delivered.

Great store! We used to live around the corner and I would take the pup in a couple times per week. The staff knew her and would reinforce our training by giving her treats for commands, and we could find pretty much anything she needed or the cats. We don’t live in Lincoln Park anymore, but I stop in when I’m in the area for some of her favorite treats. This is the kind of local company we like to support and they have a great rewards program — no hassle and very useful if you regularly shop there.

Great store. They are always friendly and very helpful. They helped us find a wonderful food our cats love. Their rewards program is great as well!

I love shops like these so much more than big box stores. The employees here actually know and love pets. I had a dog that is unfortunately no longer with us and now I have cats. I love going to Pet stuff for everything: toys, treats, leashes, litter. They have adorable cookies for dogs that are like little works of art!

Pet Stuff is a great alternative to the mass merchandisers such as Petco & Petsmart. They carry unique dog food and treats that are better & healthier for my dogs. The manager is wonderful and very knowledgeable. I highly recommend stopping checking it out!

Great store! Everyone is very friendly and they always have a good stock of everything. Have been coming here for years.

Very, very, very friendly staff. It’s a small store, but they stock the best essentials so I prefer it to most of the other locations.

This store has a little of everything for your pet. I bring my dog here often and the staff is super nice to him. The prices are sometimes higher than a Petco, but the selection on specialty items is larger at Pet Stuff!

I really like this place as it carries more harnesses/​gear for the smaller pup. The workers are very friendly and helpful. It loses a star because some of the prices are so steep! Definitely worth a visit and your little fur child is welcome too.

First off, I wish I could give this place more stars! The staff (for the most part) is super helpful and friendly. I come in and order online. Here’s the awesome part, I tried to order something online, but it was sold out— they called me later that day to let me know that they just got the product in and if I would like to continue my order or was there any suitable substitutions for me. Now that is GREAT customer service. One of my pets is on a specialized diet, and they are pretty good about pointing me in the right direction for his needs. You definitely don’t get that at pet smart

I love this place. They have so many tiki cat varieties that my cats love! They are also awesome because they deliver straight to my apartment. I only have to spend $ 30 and then delivery is free! This comes in handy when you have 3 cats and don’t feel like carrying cans and cans of cat food and bags of litter home.

Awesome place to go if you want pet care advice from teenagers… or if you want to be completely ignored by them.

I want to re-​review this store, and keep the 5 star rating. It’s a great little neighborhood spot, I’m here at least once a week getting food, toys, treats, litter, etc for my beloved cat Wesley. They have premium food choices at reasonable prices, and I adore the girls that work here. They’re so sweet and helpful, and they seem to remember me when I come in. On top of that, they’re very informative and patient with all my inane cat questions. They also just shifted some shelves around so there’s more room to get around, which is nice! I genuinely enjoy shopping here because of the quality, knowledgeable employees and great products. They also have a pretty sweet rewards system where when you spend $ 250(may seem like a lot of money to some, but pets are expensive!), you get $ 20 store credit, which is always a nice treat. Big Pet Stuff fan over here.

Yay– close by!
Nay– so little for cats!
This place is adorable. It’s one of the cutest little pet boutiques I’ve seen. This place is so totally geared toward dogs, cats get like one shelf in the back. (Shelf meaning those like, things with the hooks and baskets.) On that shelf, however, is a very well priced, somewhat smallish selection of toys. While it’s small, it’s rather diverse, and it carres amazing brands and entertaining toys. These aren’t mindless ones, these are ones that get your cat up, running, and thinking. I haven’t checked prices, but they’re likely comparable (and I’d rather get up and go get it than ship next day), and I’d rather support small businesses than Amazon, who gets tons of customers daily anyway.
There’s a few brands of cat litter, I didn’t pay much attention to it because it’s not something on my shopping list right now. There’s food here, but please, don’t come here looking for Friskie’s. Their selection of healthy pet food (Wellness, etc) is VERY thorough, the only «common» (Jewel, Petco, etc) brand I saw was Science Diet.
The only staff member I saw seemed nice. She greeted my boyfriend and I, asked if we needed any help, and let us be. She wasn’t in our faces at all, which is so amazing. She was really helpful and quick with checking us out, too.
I’m kind of sad they don’t have some more cat products, but they have what my cat loves, so that’s alright. I don’t have a dog, so like, 90% of the store is irrelevant to me. This place is adorable, and I know I’ll be frequenting here.
(Reward system– $ 1 = 1pt, 250 pts = $ 20 discount.)

pet stuff is a great little neighborhood spot for your pet!
the staff is super helpful and love to meet your pets too. it’s a bit small, so if there are other animals in there it does get a little crazy. and they have such a good selection at this location.
and side note if you have a dog: there are treats everywhere, and quite overwhelming/​awesome for the pup. it’s like a candy store for him!
prices are decent but worth it; i love that it’s not a huge national chain. they have a rewards program as well! and apparently deliver!

I would love if they took advantage of their shelf space and start to carry more dog grooming products. There’s like 2.
Otherwise go here for their giant bag of Dogswell Happy Hips treats. Best price I’ve seen outside the internet.
They also deliver, which may come in handy for the majority of Chicagoans without cars but hate lugging cat litter.

My dog and I LOVE this place! When we’re at home and I ask him «Do you want to go to Pet Stuff?» he gets so excited! The girls there know him by name and always have treats ready. :)
I feel confident knowing that all the food and treats in the store are good for my dog and cat. The store might be small, but any time I ask if they have something specific, they always do. And they carry all the best brands (Wellness, Evo, Taste of the Wild, Merrick, etc!) that are hard to find in a good variety at the bigger pet stores.
By far the best place to buy your pet’s food, treats, toys, and anything else they need!

I like this place a lot. I’ve been in a couple of times for cat supplies, as I’d rather support a smaller business near me than buy stuff at Walgreen’s.
The store is small, but they have pretty much anything you’d need. Their toy selection is great. Some type of litter is always on sale (yay!). The employees are helpful and friendly, but not obtrusive. They also have a system where you spend a certain amount of money and get some off, the details of which escape me right now.
Simple review, simple place. The name of the store says everything you need to know, and they do it well.

I’m glad Pet Stuff had opened another store in Lakeview!
This store is a bit small, but still has a mighty selection of food, treats, and toys! I stopped in after work on a weekday, and it wasn’t terribly crowded. Can’t wait to actually bring the pup next time! Extra kudos to them for having a lot of natural products and tasty training treats. My puppy, Lily, likes to eat just as well as her people!
Big bonus– they deliver! It’s a tiered system, based on your address. There’s nothing I love more than the heavy dog food being delivered to me! There’s no way I’d be able to tackle that with my bike…