Palm Beach Tan

Been tanning here for over 5 years. Not anymore!!! They charged my credit card 2 times at 26.50 for each month for not having a valid card on file. Every person in Chicago had their credit card replaced with Blue chip cards to prevent fraud, the card was send out by Chase. I called corporate & voiced my concerns. The # for Corporate is 866−644−5631. I encourage anyone else this happened to, to call them because several co-​workers at my office were charged the 26.50 per month also. I also take issue that they are saying I can only use my tanning dollars to buy their totally overpriced products!!! My tanning dollars are for what ever I want to use them for. Tanning dollars are for when you freeze your account and they debit your card every month when it has a freeze on it. I don’t have any issue with the staff or tanning what so ever. But with a City that has a tanning place on every block, I am now taking my business elsewhere! I would like to mention I’m bummed that Sam is no longer working there, she was FABULOUS!!!

Aggie at the southport location is the most friendly member of the staff. She is so sweet, friendly and helpful! She really takes care of the salon and always tries to make the costumers happy. Thank you so much for always being super upbeat and happy Aggie!

I’ve waited months to write this review, hoping that my billing issue would be fixed by now. Unfortunately, I have had no luck. Long phone calls, two online complaints, and one store visit later, I have still not heard back.
Long story short, I signed (what I was told was) a freezing agreement back in March. I later realized they charged me full price and called the store. The manager told me she would talk to billing and call me back, but never did. I then got charged another month. I went into the store and was told again that the manager would call me, but she never did. I cancelled my account for good that day. At this point, I have been charged over $ 250. The manager has refused to call me back for a billing mistake that she made! I do not recommend this location. I would have given 0 stars if I could!
Hopefully someone will respond to this review!

I’ve gone there twice this week to tan early. Both times I got there at 8-​when they open. Both times I left at 8:12 without tanning, nobody ever came to open the store. Bad for business!

I have only spray tanned once in my life, for my wedding, and my sister brought me here (she chooses their location for all her special events). I was very skeptical but the woman working was super nice and walked me through everything. Went early Saturday morning, no wait, and everything was very clean.
They do offer buy 2 get 1 free deals, but they don’t mention that the free one expires relatively soon (30 days) after you buy it — can’t imagine that is very helpful to a lot of people.

The girls who work here could not be more rude. They are bitchy and aggressive and make you feel bad for coming in to tan. One chick pressures the shit out of you to buy packages, upgrades, lotions etc. They should all be fired and the location should rehire a new staff who doesn’t make you feel like a piece of shit for spending money so they can take home a paycheck. Try a smile girls, or get a new job that requires zero interpersonal interaction.

These guys are THE BEST. I left my favorite/​very valuable necklace at Palm Beach Tan– one of the girls found it on the bathroom floor in a corner. They were so so sweet when I came back to get it.
Great customer service– they walk you through every step of the tanning process and spend as much time as you need choosing the right level.
It’s really clean and user friendly. These guys are the best in Lincoln Park, worth every $.
Would go back in a second!!!

I’ve been coming here since 2007 and love this place. They have the best equipment hands down and the staff is really great.

Extremely poor customer service. The girl at the counter asked me 3 times if it was my first time. I said I just wanted to do a single tan (not buy packages) and she continued to talk about memberships. I was looking to spend around $ 40 but she kept pushing for me to get a higher level bed $ 60+ per session and insisted that if I signed up for a monthly membership, it would be cheaper. However, the start up cost would be $ 150. UGH SERIOUSLY, I just want to tan, stop trying to up sell me on something I don’t want. She had a serious attitude and super annoying. I will never go back there or recommend them to anyone.

I love Palm Beach Tan! I go as often as I can! I have never been pressured into becoming a member here by any of the employees and I really appreciate that, almost makes me just want to join on my own. Everyone who is saying that Ultimate is better, NO way! I was a member there for 6 years. They upped the monthly fees without warning and you still had to pay for any upgrades it was pretty ridiculous! Palm Beach Tan all the way! ps Samantha and all the girls are very friendly whenever I go in, and they remember my name which I think is great customer service!

Love the sunless package membership I enrolled myself into last month! It was such a great deal — and the Versa Spa does not look orange. So now during the winter I can still have a nice complexion without burning my skin!

YIKES! So I had only been to the nicer, newer Palm Beach on Broadway.
I was surprised to walk into this one. I felt as though I was in a time warp. Everything was old and moldy. YUCK.
The beds seem like they could all use upgrading. I dont know… maybe I just got a bad one. It was bad though. No music, no facial tanners, no nothing exciting… booo. I will head to the Broadway one next time.

Very poor customer service. Exceedingly rude. Everytime I go in there they try to sell me expensive tanning oil. Today a young lady informed me «it was dangerous to tan without their oil.» Seriously? Complete garbage. I expect to cancel my membership the next time I stop by. No doubt the staff are either receiving commission for oil sales or there is a quota. Either way the product has little value, is overpriced and their tactics are ridiculous.

I joined Palm Beach Tan to prepare for my upcoming trip to Florida, and was not disappointed. After I got over the shock of dropping $ 100 on my first visit (first month + start up fee + lotion), I do enjoy coming here.
The place is clean and all of the girls working here have always been very friendly to me. I tried the stand-​up bed for the first time today and one of the girls made sure I knew where everything was in the room. (I still wasn’t a fan, but that’s probably more of a personal choice.)
Not super cheap, but definitely a nice place. Very convenient with easy parking that you do not have to validate. And next to petco so I can make both trips at once :)

I Love this place…1. It’s super clean and new.
2. Parking is easy.
3. Sam and Emily are really nice!!!
4. Packages are affordable.
5. I never have to wait.
6. Nuff said!!!

AWFUL staff. Completely unprofessional and ignorant.
I had been going to Palm Beach Tan for a few months, but decided to freeze my account because of how snotty the staff is, especially the manager.
After freezing my account, Palm Beach Tan STILL charged me on the first. I then called to ask them to remove the charge and the manager informed me there was a cut off date which had NEVER been mentioned to me before. I had even tried to freeze my account last month on the first, which they refused to do because «you must freeze it before the first.»
I then told her that when I went in and froze my account, no one mentioned a cut off date and said the account would be frozen from this point forward. She then said «I doubt my assistant managers would say that.» Ok, so she’s accusing me of making this up? Clearly the account was frozen by one of your assistant managers…
I kindly asked her again to remove the charge to which she responded «I have a line of customers, I will call you back.» Of course, she didn’t call me back. I ended up having to dispute the charge through Chase and get a new card.
Thanks for wasting my time, Palm Beach Tan. The manager needs a lesson on how to run a business.

I love Palm Beach Tan on Clybourne! Samantha helped me the first time and was friendly and informative.
I’ve done both the VersaSpa and Mystic and had amazing results with both (I used medium shades – my skin is very light). By the way, Samantha described the difference between VersaSpa and Mystic – even though I’m a fairly experienced spray tanner, she was dead on. VersaSpa has less likelihood of errors and has a more pinkish glow, whereas Mystic stays on way longer and tends to be a bit more orangy (but still looks great!). She suggested VersaSpa for my particular event and was totally right. However, before I went to Mexico, I used the Mystic and it lasted all week!
Easy parking, I was in and out very quickly, and the facility is very clean.
They are my new go to spray tan facility in the Chi!

Its a tanning salon, its clean, it gets you tan, what else is there really to say…
+ Palm Beach has lots of parking
+ many different bed and package options
+ they offer free mystic tans your first time
+ when you sign up for a package you get a free lotion starter kit with goggles
The only downfalls are they get really busy during peak times and how they try to upgrade you constantly, but ehh guess that’s their job, just smile and say no thanks !

Let’s get totally tanorexic, y’all.
Well, only if we’re tanning the safe way, eh?! After receiving some pretty critical warnings, as well as several wagging index fingers from my dermatologist regarding my persistent and prolonged sun exposure (ahem, like put a kibosh on the sun worshiping ASAP), I needed to find an alternative to maintaining my bronzy goddessness and quickly.
Enter the spray tan! Safe, easy, painless and best of all, not one bit harmful or aging to my skin. PBT was always my close and convenient choice for UVB tanning over the years so it was an effortless, natural preference for the misted-​on tan as well. As I was quickly becoming an enthusiastic Mystic regular — it is undoubtedly the most natural spray tan around — the desk gals (easily) convinced me to sign up for their monthly unlimited package and a ‘spray junky’ was born… hey, I’ve got to get my monies worth, yo! Unfortunately, the more often I go, the more habitual the shortcomings at PBT have become. It was especially funny to see Jenna R’s comment re: the Mystic spray tan booths always having issues or being broken. I was totally bobbing my head up and down in frustrated corroboration when I realized that her review was written A YEAR AGO. Sheesh.
Regrettably, not much has changed since then. It’s true, there is always something wrong with one or both of the Mystic’s every time I’ve been into PBT this Summer and even so, the booth which is usually the one that does work has a tendency to constantly stick to the right. This means hopping around like a Mexican Jumping Bean in an already slippery booth to avoid streaks and clumps. Ugh. When did tanning become this treacherous? The lack of working equip also causes an unnecessary backup and can quickly turn what should have been a speedy stop ‘n go process into something far more lengthy.
I still think the facility is nice, clean and beats most others in the area, hands down. The parking sitch is choice and the girls behind the desk are typically helpful and sweet. However, three stars is the best I can do until these tanned tribulations are a thing of the past. You want my biz? Fix yo shizz!

Ugh, Palm Beach Tan, what is the deal with your facilities breaking on a regular basis?
I really feel like I can only deduct one star for this because I still totally love this facility more than the other on Broadway, but let’s get with it. Several times this summer I’ve arrived at this location ready to get my Mystic on and something has been broken. Twice it was the power of this shop — it was just completely off. I’m not sure if they blew a fuse or what, but the rest of the strip mall was perfectly fine, so something is wrong with Palm Beach.
Then this evening I drag myself out into this ungodly August cold snap only to find that all of their Mystic machines are — conveniently — broken. Yay! How is that? Why is that? What is the deal? Just the Mystic booths? Why all of them? Did someone blow some kind of fuse that connects all of them? I don’t even know how this kind of thing occurs. So I’m highly irritated that this kind of bizarre breaking seems to happen at this location often. You guys really need to get with it or something. I really, really want to keep coming here but I’m not going to make the irritating drive just to find that something is broken and the facilities are unusable.
I still like you, Palm Beach Tan. This location is still so much better than the other because of the free parking and the staff is still friendly. Even today with all of the broken nonsense, they were still über friendly and apologetic. Thanks for that, Palm Beach.