ORA Dental Studio

I just want to comment on a review I just read on this page, by JAKE C.
I work in a dental office in The Loop. And as an office manager, and an ADMINISTRATIVE ASSISTANT (that is what we are called, NOT SECRETARIES), I take offense to what this college kid had to say.
This kid doesn’t even know how to describe the insurance he has or why he has it. He said that his parents owns his insurance company… exact words being «they own the company my insurance is under». If his parents owned the insurance company, then he should be getting a hefty allowance from his folks to pay for his service, the day of service.
What this college kid doesn’t seem to understand is that you cannot walk into ANYPLACE, receive goods or services, FOR NO PAYMENT.
A dental office is not a food shelter or a soup kitchen.
Also, your parents signed a contract with your insurance policy that stated the insurance policy would pay a co-​payment for services rendered to the office it was rendered in, and that your parents would do the same. If you are not planning on paying for fillings the day you are scheduled for fillings, because you are a «full time college» student and have no money, then you had either cancelled your appointment or you should have told your parents what the situation was BEFORE you stepped into the dental office. YOU JEOPARDIZE the good standing of your parents’ policy by not paying for services.
It is to the discretion of each and every doctor to decide if he or she is going to accept your co-​insurance payment at the time of service, request for it before the time of service, or allow for you to pay for it after the time of service. SAYING BILL ME AS YOU WALK OUT OF THE OFFICE IS DEFINITELY NOT PART OF THE CONTRACT YOUR PARENTS SIGNED… WHICH BY THE WAY IS LEGALLY BINDING.
Do you think your folks would approve of you walking into Joe’s Jeans and wearing a pair of skinny’s out whilst saying BILL ME? SURELY NOT.
Now, it is not your fault that you are young, and full of yourself and incapable of thinking like an adult because your brain has not fully formed yet… that happens a bit later in your twenties. But I can guarantee the girl with the tattoo at the desk probably asked you a very polite question of how you would like to resolve your payment, i. e, would you like to put a credit card on file and make arrangement for payment a payment plan. I can guarantee that it is HER JOB to do so as a ADMINISTRATIVE ASSISTANT. That is the JOB HER DOCTOR HIRED HER TO DO. I can guarantee you she gave you options to consider but you were probably too busy thinking about yourself, that you failed to see that. I CAN GUARANTEE YOU THAT THE ADMINISTRATIVE ASSISTANT HAS PROBABLY DONE HER JOB QUITE WELL AND YOU PROBABLY WERE TOO EMBARRASSED TO ACKNOWLEDGE THAT YOU COULD NOT PAY FOR YOUR SERVICE AND THAT IS WHY YOU DISMISSED HER AND THEN EMBARRASSED HER IN HER OWN OFFICE, AND THEN LIED ABOUT THE SITUATION NOT ONLY TO THE ENTIRE WORLD ON THIS GOD AWFUL REVIEW SITE, BUT TO YOUR IGNORANT PARENTS.
As an administrative assistant, who thankfully does not have to see a lot of stupid college kids (sorry, but most of you are), am so sick of ignorant reviews like this one. It makes me glad to work in an office that sees more working professionals than college mooches.

I had an amazing first visit at ORA in Wicker Park! The waiting area is is clean and organized, and the staff at the front desk are friendly and answered any questions I had. There was no wait for my appointment. My evaluation was quick and painless (mostly due to a Friends marathon that was being aired on a giant flat screen hovering above me from the ceiling), and everything that was being done was explained to me in full detail! I was very comfortable and at ease the entire time.
My evaluation and cleaning took a little over an hour. I left very happy and will be back for anything else I need!

I used to go here the first couple years I lived in the city because it was near my apartment.
The first two times I went, everything was great, I loved it, I recommended it to a couple friends
The second two times I went (the last time being spring ’15) my experiences were horrible.
The last time I went I had a filling, simple right?
Me, being a full time college student, on my parents insurance, means that certain medical bills get mailed to them and they handle it for tax purposes and what not because they own the company my insurance is under.
The condescending receptionist (the one with tattoos) said some deplorable condescending comment under her breath because my parents were paying for the co-​pay. «You don’t have your own credit card to cover the payment» with an eye roll and than started typing on her computer…
A) I do have my own credit card
B) Its none of your damn business why I am not using my credit card
C) Learn how to act professional and ask appropriate questions to a client/​customer whatever name this company refers to patients.
D) I guess that’s why you’re a secretary, right?
The dentists and hygienists were awesome aside from the last time I went, I think, well they did mess my filling up because my tooth was hurting horrible for two weeks after. Come to find out (I went to a different dentist after this) I had to get a new filling on the same one because something wasn’t done properly or whatever.
I honestly would have came back here but the way I was treated because my parents were paying for the filling was not cool.
I don’t recommend anyone on their parents insurance to go to this dentist.
Too many other dentists nearby that treat college students with respect.

Fantastic dental office. Their front office staff provides a detailed breakdown of estimated costs. Online platform allows you to fill out necessary information before appointment, which allowed me to be in and out in less than 45 minutes. Friendly staff. They offer a range of services and do a great job of explaining the differences between packages. I did not feel pressured to accept any services I did not want to accept. Would recommend for anyone looking for a dentist in the city.

Looove this Dental office ! Aesthetically beautiful modern office, they play music I have on my playlist (Plus ;) big screen TV in front of you at your chair to watch while receiving treatments and state of the art equipment! But best of all I love my dental hygienist! She’s sweet and puts me at ease (who actually LIKES a dentist, right ?)she’s sure to explain what shes doing and plans for my dental plan and was super careful on getting the ok from my doc when I was pregnant. My out of pocket cost’s are reasonable as well. I was actually quite shocked at how much they covered one time (Yay for good insuarance!)
Although I have a high pain tolerence I have always been a sissy for dentist’s (probably stemming from my painful braces as a kid) Every treatment here has been painless and I actually look forward to coming here again to complete my plan for a Colgate Smile: B

I’m so glad I was referred here for my dental needs! Scheduling was easy, wait time was less than 5 minutes and they made me feel very comfortable after having bad experiences in the past. They were also very thorough in explaining the treatment plan with me and were able to start on my deep cleaning same day. Very happy with my first visit!

Never thought I would give a dental practive a 5 star review but Ora is amazing. It had been way too long since I had seen a dentist. I had been to a couple others in the neighborhood and they were miserable and made me feel terrible. On the recommendation of a friend, I gave Ora a try. They are simply lovely. Just lovely. Dr. Dennison is so kind and so sweet and does not make you feel bad or self-​conscious. From the front desk team to the hygienists, everyone is all smiles, takes the time to ask and answer questions, explain things and are all around super helpful.
I had years of horrible experiences at other places which led to years of fear and unfortunately years of not going to the dentist. Now I actually look forward to going and feel proud for taking care of myself. All thanks to this team. Absolutely give them a try.

I normally hate the dentist, and still do, but this place made it as good as it can be. Between the TVs in the op rooms and flexibility of the staff with scheduling, they were great.

State of the art equipment and screening. I’ve never seen some of their technology before. Very impressive.
Kid/​toddler friendly too. My daughter now 4, started going to Ora at 2.5 years old. She willingly has gone back twice a year since then.

Made an appointment as my insurance just kicked in and I was due for a cleaning. Over the phone they were very friendly, and were happy to schedule me in for a teeth cleaning. Waiting 18 minutes from my appointment but that’s fine, nice set up.
The room was great, massage chair! TV! Because it was my first time there they needed to get Xrays. They examined me and recommended a deep cleaning. I said «thanks, but I’ll just take the peasant cleaning today». The hygienist (who was super nice) went to get the front desk girl, who told me they can’t do a regular cleaning, it could cause some sort of inflammation blah blah. I asked her if she was the dentist, she was not.
Finally, Dr. thurston came in, examined me, he was nice and agreed to do my regular cleaning and could have me back in 4 weeks for a deep cleaning.
I felt kinda tricked that I wanted my teeth cleaned, and they were gonna have to reschedule me for a «deep cleaning». Ran this by my dental friends and they said that the idea of a deep cleaning (under gumes) is not unreasonable, but not essential.
The cleaning itself was good (I’ve had better). All in all i give this place a reluctant three stars, the hygienist saved the day, it seemed as though she’d been coached about pushing this deep cleaning, I donno, didn’t sit right with me.
I also asked if my insurance would cover the deep cleaning, and no one would give me a straight answer, it may depend, but I’d rather know before I sign up.

I visited ora dental when I was uninsured because they offered affordable initial exam costs and were located near my apartment at the time. after my routine cleaning, their practitioners informed me that I would need an additional deep cleaning as well as fillings for ten (ten!) cavities. I paid for a second opinion from a different and reputable dentist, who told me that in fact I had no cavities. and I didn’t…it’s five years later and no other dds has found any of the problems they claimed to have found at this office. I’d suggest avoiding this dental office, particularly if you pay out-​of-​pocket for dental care. and if you’ve had expensive work suggested here please consider having someone less exploitative take another look. terrible!

I’ve been going here for a long time now (years, but I’m bad at timelines). I’ve always had good experiences. it’s the nicest dentist office I’ve been in. the staff is friendly. the two hygienists I’ve had have been great. and I’ve been very happy with Dr. Thurston’s care.

Excellent service!
I finally got around to finding a dentist in Chicago and went with Ora because it’s nearby and has weekend hours. When I called, they were able to get me in the next day for a checkup, which seemed amazing.
They were very thorough during my cleaning, even using a special camera to take photos of each tooth. So, when they told me that there was something resembling a cavity and were able to actually show me a picture of the dark spot, I had a bit more faith that this wasn’t just a dentist trying to rip me off.
They were able to fill the cavity right then, and I was in and out, including cleaning and filling, in about an hour.
Now, obviously their abilities to care for your teeth are the first priority when choosing a dentist, but the extra amenities here don’t hurt– massaging dental chairs and giant cable TVs (they handed me the remote to choose what I wanted to watch to distract me during my filling).
I highly recommend the office!

Dr. Dennison and her team of hygienists made my visit quick, painless, and (dare I say it?) enjoyable. I am so happy that I found a practice that values high quality care, cleanliness, and customer service. The tv and massaging chair are definitely an added bonus.

Well, I just had my crown filled at this place. Unless they used pure platinum to fillet, I can’t understand why it cost me $ 295 for a less than 10 minute procedure. The dentist does good work, which is unfortunate, because I will never walk for these doors again.
They did not go over a treatment plan with me, but I have had teeth filled before, and wasn’t expecting a bill any more than $ 150 at the most. When I expressed my utter shock at the price, the Office manager, who seems to be trained in this customer service techniques equivalent to AT&T and Comcast, explained with a condescending smile that although the procedure takes much less time and work than a regular filling, the material used for the buildup is more expensive. I don’t buy it one bit. Well, technically I guess I did buy it, because I reluctantly paid the price and walked out.
This is not the first time I have felt scammed by ORA dental. Do business with this company at your own risk. Do they really think they can get away with this? Yes, apparently they do.

They are wonderful!
After having a terrible experience at my last dentist, I was referred to Dr. Thurston to get a second opinion. Long story short, the last dentist I went to wanted to do a lot of work that was insanely expensive after insurance. Not Dr. Thurston! The cost was $ 700 vs. $ 150 at Ora.
They were gentle and started on time. All in all it was a great experience.
I will continue to go to Dr. Thurston.

This Ora is great. It’s within walking distance for me so I can’t comment on parking. The facility is new and stylish and clean. They have the latest technology like oral cancer screening tools and massagers in their chairs.
Never had a problem with scheduling or waiting.
They were willing to work with me and make my bill more affordable when I didn’t have insurance!!! They did try to sell me a $ 500 mouth guard though.
The only reason they didn’t get a 5 star was cause the actual dentist displayed little to no interest in me or my health. He gave me a cursory glance said «looks good» and left.

So far so good. I just started invisalign and so far my experience has been great. Very professional and polite staff. The facility itself is beautiful and very relaxing. Parking kind of sucks. They only have two or three parking spots, so chances are you’ll have to find a meter. If you go during the day you can sometimes find free street parking.

Great experience. There was some confusion surrounding my appointment, but they made every effort to fit me in and make sure I was accommodated.
After squeezing me in, I was pleasantly surprised by the new equipment and TV mounted on the wall which made my appointment more enjoyable. My dental hygienist (Katie) and the dentist (Dr. Thurston) were very professional and I felt as if my dental needs were being taken care of. I was in and out and will surely be back.

This place really does their best to make your experience as enjoyable as possible (no small task considering most people loathe anything related to dental work). The office has very modern décor, huge TV’s overhead that you can watch while you’re getting worked on, and even massage chairs (I’m not kidding; they’re magical).
That’s all icing on the cake, however; let’s talk about the actual cake, which is the staff. The people here are outstanding. I hadn’t been to the dentist for a couple years (shame on me), and needed deep cleaning in addition to a couple fillings as a result. Jamie, my hygienist, and Dr. Dennison, my dentist, were both knowledgeable, attentive, and personable. They made every effort to ensure I was a) informed of what was happening and b) always comfortable while it was happening. They made my entire experience not only painless, but pleasant.
Truth be told, I initially came to Ora simply because they were close by and accepted my dental insurance, but I’ll be coming back because of the care I received from Jamie and Dr. Dennison.