Fame Cleaners

These guys do great work. I always have to get my pants hemmed-I’m a shorty. I was very happy with the results!

If I could give Vivian and Yule 100 stars, I would. I have been going to them for the past 7 years and they pretty much are like family now – they have always tailored my clothes to perfection, even complicated things, and they do it quickly (even when I ask to tailor a dress that I need the next day!). But they both came through tenfold this summer for my wedding — they made my life about 1000x less stressful. I got a lot of wedding outfits in Pakistan which came to me a month before the wedding about 4 sizes too big, and fitting badly in certain spots. Needless to say, I freaked out and took everything to Vivian and she, in her usual way, said, «No problem, I can take care of all of this.» Now these dresses were about 300 pounds of beading and embroidery, not something that is easy to take in and adjust. But she did it, and each and every dress looked absolutely perfect on the big days. One dress didn’t even come until 2 days before my wedding and she got it done in one day so I would have it. Not only was she amazingly helpful for me and my husband, but they also tailored all of our local wedding party’s outfits — some of those outfits came to us from Pakistan fitting even worse than my own, and she transformed them into perfectly fitting ensembles. No shop on Devon can even compare to Fame, even though at the time they were not experts in tailoring South Asian clothes (now they are).
Pretty much, they are the best and you are crazy if you get tailoring done anywhere else.

Love using Fame Cleaners. The owners are so kind! They are a little bit pricey but well worth the cost. I have gotten uniforms, jeans, a jacket, shorts and buttons fixed. Wonderful!!!

This review is about Fame Cleaners’ sewing and alterations service only. I’ve never had any issues with the dry cleaning/​laundry service.
I took in a pair of wide-​legged palazzo style pants to be hemmed. I wore flip flops during the fitting and when she marked the pants, we both agreed on the new hem length. After paying $ 22 for the alterations, picking up the pants and trying them on at home with the same shoes, I noticed that the pants were still 1 – 2 inches too long. No problem, it happens. So I took the pants back and tried them on again, wearing the SAME shoes. They were clearly too long and were re-​marked to be hemmed again. A few hours later, I got a call from the owner asking why I changed my mind on the length of the pants. When I explained what happened (i.e. that I hadn’t changed my mind, that the pants weren’t hemmed to the length we originally agreed upon), she started yelling at me, inferring that I was a liar and must have changed my shoes. I could barely get a word in, but kept trying to explain that the hem length was marked at the same length on both visits while I was wearing the same shoes. She proceeded to tell me she didn’t want my business, didn’t care if I gave her a bad review and hung up on me. Even though it was her mistake, the owner was disrespectful, unprofessional and rude. I NEVER post Unilocal reviews, but was willing to post this one over her actions even though I’m only out $ 22 and still have a long pair of pants.

I’ve been going to Fame Cleaners for several years now, and am a happy customer! They have done a great job on tailoring, and also offer consistently high quality dry cleaning. What’s more, they are warm, friendly, and welcoming.

So thankful to have found such a friendly, affordable, and convenient dry cleaner in Wicker Park. I just moved to town, and based on Unilocal reviews I called around to ask time and pricing-​related questions the top-​rated dry cleaners in the area. Fame Cleaners was only place that was not annoyed with my questions and knew their pricing cold. I dropped my items off today, and Angel patiently sorted and tagged all of my requests (dry clean, spot treatment, sewing, etc.). He also told me about their convenient drop-​off /​pick-​up program at 1611 W Division (where I live). Excited to hear that they have a 2-​day turnaround straight to my front door!
Lastly, I had a special cleaning request with my comforter. Within minutes of me leaving the cleaners, Angel had contacted the owner and the owner called me to confirm they could do it at an affordable price. Excellent customer service!

I dropped off a small bag of laundry for the wash and fold service. At first the gentleman told me he will wash them at $ 2.50/lb which is standard but it’s mandatory he dry cleans certain clothes. I explained I didn’t need dry clean I just needed the service. He told me this would take 3 days and I asked if I could have it in two as I was leaving for vacation and he kindly agreed. He told me it was 15 pounds on laundry when dropping off and when I went to pick it up him and his wife deemed it as 38 lbs of laundry. I asked for a weigh scale ticket as most all places provide and him and his wife immediately got loud and offended accusing me of calling him a liar– She handed me a ticket with 38 lbs written on it in marker– I asked them to put it on the scale in front of me as I felt almost 100 dollars for a basket of laundry was a little nuts– they told me they don’t have a scale and then it went from not having a scale to telling me the scale was broken…
a great business plan to cheat people out of money. The owner (male) refused to give me my clothes because he was offended that I called him a liar. Wasn’t my request to weigh the half laundry basket of clothes a normal request after I was told when dropping off it was 15 lbs but then it turned into 38lbs? The owner told me «we’ve been in business for 30 years I could give a shit if you ever come back» he tossed my credit card at me and when I demanded a receipt he threw that at me as well. It doesn’t end here, I get home to find my clothes folded army style and wrinkled beyond belief into a small shopping bag. 3 Ralph Lauren polo shirts folded into tiny balls and shorts folded into rolls as if they were towels. I would always give someone the benefit of the doubt but this man and his wife have no respect and clearly played me for a fool. Go down the street for laundry service

I go here weekly. It’s almost an addiction since they tailor everything exactly the way I want it. So now I tend to buy clothes even though they don’t fit perfectly and think «Fame can just fix it.» Plus theres a Dropbox at my apt building where you just throw everything in a bag, label what needs to be tailored where or what needs dry cleaning, drop it off in the Dropbox and they will return it, hanging on your door, within the week. 1611 w division tenants, make sure to use this service! Makes laundry/​alterations less of a hassle. Highly recommend. Plus the owners are so so nice. :)

I get my hems done here. They’re friendly and provide very fast turnover when needed.

I ordered a dress online for an event and when it arrived it had a small tear near the zipper. Normally, I would have returned the dress but I loved this one so much and it should have been a relatively easy fix. I wasn’t able to do it myself due to time constraints (and the dress was delivered to my job and I needed it that night). I called Fame and they fixed the dress and reinforced the zipper with a two-​hour turnaround. I was very happy.
I’ve used Fame several times over the past 5 years and they never disappoint!

I just started dropping off my dry cleaning here as we moved into the neighborhood. Not only are they very professional, but they might be the nicest people in the city. My wife is 6 months pregnant and every time she goes to pick up our dry cleaning (if I’m out of town), the owners carry it out to our car. Service goes a long way, and they’ve exceeded our expectations! Check em out!

best dry cleaner in the city. they are friendly, give my dog treats and my clothes always come back clean, pressed, and smelling good and they have a great turn around time.
don’t consider going anywhere else!

Reliable alterations at a decent cost. I would recommend this cleaners to anyone in the neighborhood! Big thank you to them for all the great work they have done for me!

I wouldn’t believe this story if it didn’t happen to me…
THEN I read more Unilocal reviews and it appears that the incident I’m about to describe is pretty commonplace at this business. In fact, the same terminology, the same abusive tirade, the same refusal to be civil, professional, courteous, and frankly, human about it. It’s just clothes but she made it a drag-​down battle. Sad woman, really.
The bottom line: Vivian is straight-​up abusive to customers who disagree with her. She claims to never be wrong, that human error does not exist in her store. She called me a liar several times and yelled into my face without allowing any sort of exchange or conversation. Immediately combative and abusive. I’d have yelled back at her treatment but it occurred to me that perhaps she really is unbalanced, considering the level of intense rage she spewed at me – it’d be better to let her spin out than to fight her vitriol. Even when proof that she did in fact miscount and lose the shirt (that I later tracked down and found without any help from her) she called me names and flew into a rage.
When opportunity to save face and apologize, she responds that I owe her an apology for having to deal with me (what?! I’m a customer!) and tells me that she doesn’t have time to deal with «people like me», and as other customers fill the room, she yells «Don’t listen to her! I don’t like people like her!» (referring to me).
For my part, I tell her that service is abominable, that she was in the wrong and her handling this could have been a million times better, that such disgraceful customer service was unwarranted and unnecessary. She yells back, «I only give good service to people I like!» How very telling, Vivian.
Yule tried to physically move me and then bully me into a corner of the store until I sternly told him to never put his hands on me. He backed off but Geez! Physical intimidation!!!
Horrendous service, terrible treatment of long-​time customers, overall unbelievable lack of integrity and class. I will happily bring all my business elsewhere.

This place is wonderful. I have had many garments ruined by previous cleaners but not with this place. The owner is very good and will tell me if she doesn’t think a stain will come out. Very happy with their work!

This place is simply amazing. They completely re-​altered a very expensive Gucci suit that was way too big for me — in fact I had taken it to a tailor by my house who said they couldn’t do anything with it and even to the tailor at the store where I get my custom made suits (not off the rack), with no luck… but Fame made it look stunning.
I was not only impressed by their abilities, but I also found them to be extremely gregarious and punctual.
I now take all of my clothes here, and I live in River North where there are plenty of options. Happy to make the drive for such high quality service.

Button popped off the coat, walked in and Vivian fixed it in a few minutes. Grateful for the gracious and speedy service.

The owner here is very honest and went the extra mile with calling me to let me know that my Prada blazer was left there. I had forgotten about it and was truly appreciative that she called me to let me know. She had also gotten out an impossible stain that was on the garment. Trustworthy and friendly, I will definitely be visiting this cleaners again.

I’ve not encountered worse customer service from any establishment in recent memory. In asking to confirm timing for a last minute piece if dry cleaning, the presumed owner of the establishment decided that yelling at me was a best approach to work through any confusion about what pieces of clothing may be done and when. Needless to say, I was stunned.
On to the Better Business Bureau!

This dry cleaners ruined my coat! It had patent leather trim on it in (I was even told to pay extra because of the trim) but when I picked it up, all the trim was gone! What’s worse is they tried to pass it off like nothing had happened. At the very least they could have told me and apologized.
When I saw it, I asked for a refund for the dry cleaning fee. The owner, Vivienne, said ok. When I said I also wanted to be refunded for at least 50% of the cost of the coat, she said no. Vivienne claims that this was an issue I had to take up with the manufacturer as they wrote the wrong material on the label. She said I should call the store I bought the coat from and ask for a refund.
She was mean and confrontational throughout the conversation. When I told her I was very disappointed in the way she was handling this, she said she didn’t care.

Awesome!
friendly, fast, cheap, quality.
git ‘er done!