MINI of Chicago

When you pay $ 34,000 for a car it should not have parts falling off simply driving down the highway. The right outside turn signal indicator just fell off. $ 176.00 later, I have a new turn signal at my expense. The interesting thing is that the repair advisor stated that it happens «once in awhile» and the customer pays.
My wife loves the car and that is the only reason it’s still in the garage…

Fantastic experience all the way around. Sales agent Alex was excellent and attentive, as was the general manager Sharon. Paperwork was ready quickly to not waste time which I really appreciated. Have had excellent follow up after the purchase as well. Everything about the experience was excellent. Would definitely recommend the dealership.

I had a flat tire after driving on the lively pot hole filled Chicago streets. I hear this is not uncommon. In I drove to MINI. It was a day before the first snow of the winter was coming and everyone was sprinting to the dealer, so they were incredibly busy. I was able to leave my car overnight. They called me in the morning to let me know they did need to replace the tire. It’s their policy to never begin work on the car and charge you before they have your permission (I know not every shop does this). I was able to pick up the car from the front after service closed. Despite the impending storm they cleaned and vacuumed everything for me. I’ve never had anyone vacuum my cup holders! Great dealer. I’m glad I only live a few blocks away.

I have only called to make an appointment, and I am truly disgusted with this process. The first time I called, I waited half an hour on the phone and then asked to speak with a manager. I was finally then able to book my appointment. It is ridiculous customer service to have someone wait on the phone for half an hour to make an appointment. Now I’m trying to reschedule the appointment, and it is the same thing. You have to leave a message because the repair department never answers their phone. Then they return you call once, and if you don’t answer, it is right back to either being put on hold or leaving another message. I’m only going in for a factory recall. I would never give this business any of my money if this is how they treat customers.

The only good experience I’ve ever had was when I bought my car on 2011. The salesman who sold me my car is no longer there.
I used to service my car here when I had their warranty. Now that I chose not to renew it coming to get service here is no longer worth it.
The service people have provided me misinformation and when something is wrong with my car they don’t explain the issues just tell me how much it costs. My tires and wheel keep having issues and when I took it to the dealership, the solution was to always replace it which of course is expensive (a tire AND a wheel). When I went elsewhere to get my wheel and tire fixed they gave me more options and a new tire costs half of what the dealership quoted me. The dealership which is where I previously only used to service my car didn’t put my wheel key back in my car so this tire shop was not able to help me without it. It took the mini dealership a week to give me a wheel key after calling various times and the person telling me they would order it for me, I had to speak to the manager and let him now that the service person had not returned my call for 3 days. They needed up giving me a universal wheel key.
I’ve also tried coming in for a simple oil change various times and have either not been able to be serviced even though I had an appointment was told I could just drop off my car.
This MINI dealership makes me regret getting my car which is a sad thing to say.

I go to Mini of chicago today in search of a winter car, i had browsed online and found a mini i liked. Once I pulled into the lot I was not greeted one of the individuals washing the cars is the one to greet me and run inside to get a sales associate. The associate was not professional at all. I mean since when is it appropriate to sag your pants at work? Was not very knowledgeable when it came to the car. I take the car for a test drive and decide to begin negotiations. Once we step into his office his manager steps out, now this is where things take a turn for the worst. He was very rude even to the point where I felt he was kicking me out. Worst experience of my life! Very rude unprofessional had to walk on the deal because of the manner I was treated. I have purchased many cars in my life and can honestly say this is the worst I have been treated in my life! Management is rude and need to find a different career choice. I would not recommend this dealership to anyone ever!

Jimmy at the service dept. went above and beyond for me. I went needed service for an electrical issue and it cost more than I can afford. They worked with me and provided me with a free 2015 loaner that o almost did not want to return back I am amazed since most dealership want to just collect no matter what your circumstances are. I could not have found a more reliable trustworthy dealership for my mini.

Customer service is always great here. I’ve been here for servicing and now for purchasing my new Mini Countryman. It is actually not the closest dealership to my home but I drive the extra miles because the customer service is so good. I always feel comfortable and happy.

I bought two cars from this dealer, about one year ago. One new and one used. I’ve been there a several times for service as well. This is the best car/​dealer experience i’ve ever had! I would buy another Mini just so I don’t have to change dealers. They are a good balance of friendly and professional. This applies to literally everyone i’ve interacted with. From sales to the service: 5 stars all around!

This rating is for sales, I’ve had nothing but positive experiences with service. After trading in a 2007 R56 for a new MINI S four door we felt like we got a bad deal. We ended up with a payment way over budget, and got half for our trade in compared to what they ended up listing it for. Granted we agreed to the deal at the time, and loved the new car, we got no help after. It took us about two weeks to realize the price and car we picked was not right for us. I contacted our sales rep Alex and the manager Nick multiple times through email and phone but they seemed busy. To make a long story short Alex was going to talk to Nick and Nick was going to talk to Alex about a possible deal on trading in the new MINI. In the end they never talked and we never heard back with any numbers for another vehicle. We ended up getting a Countryman at Knauz MINI in Lake Bluff, Lauren helped us who was super helpful and attentive. I will be back for service at MINI Chicago, Darryn is great, I’m not so sure about their sales department.

If you can afford it, this place is great… Somewhat slow, but I’m sure it’s because there are not any other Mini shops around. I bring my car here because it has a warranty, but anything else that is not covered, I take it elsewhere… I just have to… But other than that, I did pay the $ 100 for the inspection, and got info on what needed done, and they were very understanding of my young adult with limited resources situation, lol… Friendly and not pushy. I would bring it back again for future inspections.

I am a relatively new customer of MINI of Chicago having purchased my Mini from Patrick MINI in Schaumburg five years ago.
I came to MINI of Chicago this morning with a vague noise issue coming from the right side wheels. By 2:30pm they called me back to say that they had identified the problem (loose wheel bearing) and chose to include it under my warrantee.
And even more amazing the technical Rafael found that my rotors and break pads had prematurely rusted, went to the service advisor Fabian Zornoza who then went to his boss Anibal Ruiz who decided to do a very goodwill issue to me and include the free replacement of all four rotors and break pads. Wow… And what is even more amazing is that Patrick MINI of Schaumburg (from whom I bought the car) had last year refused to cover those same prematurely rusted out rotors and break pads under my warranty. I was very pissed at Patrick MINI who’s sales guy had specifically told me that my warranty covered everything between the bumpers except the rubber in the tires and windscreen wipers but weaseled out of the repair when it came to the prematurely rusted rotors.
But MINI of Chicago totally won me over. They’s just acquired a loyal customer.
These guys really made my day!!!

Great staff and service. Came in to buy a used car they had online and they made the process quick and easy. Got a great deal to go along with great and friendly service.

I hate to give Mini 2 stars, as the experience buying my car was pretty great — easy and low stress, both the salesman and the manager were very nice. But my experience today will never be forgotten. I bought a used Toyota from them less than 3 weeks ago and the breaks have been loudly grinding for two weeks. It’s not every time I break, but it does happen every day. Ive been very busy and didn’t have time to go back to the dealership to have them look at it so I took it to Midas which was close to me for a free brake inspection. They said I have almost no pads left on all 4 breaks and all my rotors are old and have grooves on them (which means they haven’t been replaced in a long time). I didn’t want to put $ 600 into a car I bought from a «reputable» dealer less than 3 weeks after purchasing it. They actually knew about the problem mid last week (which was less than 2 weeks after purchase), I just haven’t had time with my work schedule to bring it in.
So I made an appt for 8am this morning because the sales manager (Jung?) told me I should bring it in to take a look at it, and the service guy I spoke with agreed the brakes shouldn’t be grinding already. It took me over an hour to get to the dealer and when I explained I had an appt for them to look at my brakes he just spouted off that it will cost $ 600 for the front and $ 600 for the back. He wouldn’t even consider that they may have overlooked something, or maybe they just don’t care when its not a Mini they’re selling.
When I was buying the car, I was told more than a few times that they are such a reputable dealer *big pat on the back for them* and they’ve checked out the whole car and the only things that needed to be replaced were the battery and the tires, which they took care of. They wouldn’t sell a car that may hurt their reputation.
The guy at the service desk today suggested maybe the breaks sounded funny because it was just winter. Right. And then said he can’t really do anything until 11am when a manager gets in anyway. I was fuming, such terrible customer service for a Fields dealership. I’m glad I moved my day around to drive an hour and be talked down to with no offer to help me out. Needless to say I wont be calling them again, I guess I just have to replace all the breaks and rotors less than 3 weeks after purchasing.
Don’t ever buy anything but a Mini if you go to this dealer.

Hats off to Jimmy at the service desk. My 2008 Mini S hardtop had only 24,000 miles on it (in seven years) when the transmission stopped working. Jimmy called me to say that the cost would be $ 8500.00 to have a new trans installed. I was in tears (figuratively).
An hour later Jimmy called back. He took it upon himself to call the Mini rep and, due to the low mileage, and the fact I have been a regular customer, Mini agreed to pick up 70% of the cost! I will have a new transmission and a 2 year warranty.
Moral of the story: when you work with professionals, they treat you like a professional. This was extremely impressive and much appreciated.

Justin is ridiculous. So good… So friendly… So knowledgable… So honest…: I can go on and on!!!
I mean, this guy is so awesome in every single way… I’m at a loss for words. He’s a mini freak and so honest about these cars it’s very refreshing. We walked in on a Saturday at 3:45 and he showed us a few models that were along the lines of what we wanted and we picked it out and he expedited the buying process as well. The finance man was kind and patient as well. Everyone we encountered was so cool here, not the typical stressful car buying gig. Justin also understood my neuroses and was really cool about it. I had to think about it… Take another drive… Etc…
Please go see Justin. He’s such a cool guy and so knowledgable, you will love him just like we did:)

Go see Justin B!
Stopped in today to get Da Boop Boop (2013 Hardtop S) service done (All Free, cause MINI rocks) and fell in love with the 2014 Hardtop S. I sort of have a car buying problem and all signs pointed to the fact that I was going to walk out WITHOUT Da Boop Boop and in a new Boop Boop. Justin approached me chill as hell and we just started talking about motoring. To say he has been bit by the MINII bug would be an understatement. After all, he has a rad MINI Tattoo on his hand.
We chatted about what I was looking for (as well as life, love, dogs, bikes, boutique hotels, food, motoring and suction cups (Speaking of which, if you are reading this, check out the Sea Sucker Bike rack — works perfectly on a MINI)) and it was like I was having a conversation with a long lost friend. After running the numbers (I hope I don’t get you in trouble, Justin) he actually talked me OUT of buying a new car because the numbers didn’t make sense. He told me to come back in a year or so and he could flip me into a new car at that time. I’ve never, in my life, had a sales person talk me out of buying a car (In fact, I have had over 6 cars in the last two years, again, my name is Jeffrey and I admit I have a problem).
Although, he’s perfectly unique, I can tell that his sales style isn’t truly unique for the dealership because all around me were other salesmen and saleswomen who were chatting with their customers without ANY «pitches». This dealership is truly unique and Justin and MINI of Chicago has just gained a life long customer (and probably 5 – 6 new car purchases from me in the next decade).
Thanks for hanging out, Justin. Keep on Motoring. If you’re looking for a MINI (or if you just want some REAL advice on whether to buy (or not to buy) a MINI, go find him. I trust he won’t do you wrong!

I just drove my brand new Mini off of the lot and I am so pleased with my experience at this dealership.
The salesperson, Evelyn, was knowledgable and helpful as I asked questions about the different models. I was very clear on what I wanted to purchase and Evelyn made sure that I was satisfied with my selection. She is just pleasant and professional. Once we got to the financing, I was able to negotiate a satisfactory deal and I was out the door.
I am actually looking forward to using them for service after reading all of the awesome Unilocal reviews.

I have been to this dealership a few times now for service on my Mini and every time it has been exceptional… specifically Darryn from the service dept… he’s incredibly friendly, knowledgeable, and as accommodating as possible.
My first service visit was an emergency flat tire. Initially Darryn told me that they were overbooked with service appointments and would not be able to help me that day. After a minute, realizing that I would be unable to go to work with no spare (run flats), he said he’ll find a spot to squeeze me in that morning so that I could go to work, and he did.
My second visit, I was there for a few hours. They offered me a drop-​off and pick-​up service to my home, but I stayed and gone work done on my laptop. While there, I overheard Darryn on the phone with what seemed like a cray-​cray customer. From what was being said, I wanted to walk over and pick up the phone and yell at the person on the other end of the phone for being flat out stupid!, but Darryn kept his cool the entire time. After the call was finished, I expected him to talk to one of his co-​workers about how crazy that person was, but nothing. He just kept going on his business. That’s service and an A+ guy.
The sales people here are a «no pressure» attitude.
I wish I had bought my Mini from this place.
FU Bill Jacobs Mini in Naperville.

I just got my first Mini here. And I love it so much!!! The salesman Alex is really nice and very helpful. He helps me find my best car！ yeah！！BUT I have to say the manager is Really Horrible!!! I NEVER EVER meet a manage likes him. NOT FRIENDLY! EVEN VERY VERY RUDE!！！！!Really bad attitude！！！！！I used to think that when I bought a Mini, it should feel like I am in a big Mini family, I doubt that because of him. We even thought of not getting the car just because we could not stand his attitude. But because the my sales were trying so hard, eventually I took my baby home
Anyway, please be prepare to meet a unprofessional manager at mini of Chicago. Except this, wish everyone get a dream car from there.