Mattress Firm

Don’t support this location. The sales Rep was furious that my husband and I didn’t want a 1,000 bed so he intently sold us a used bed with bed bugs. We never had bed bugs until dealing with Sleepys. Took us two weeks to get rid of the bed bugs including their bed set.

Great mattress at a great price! Thanks to Alex for the well informed and quick service!

Alex Y. was very knowledgeable and helpful. I had a tight budget & he helped me find something within that budget. I’ve had my mattress for a week now, and it’s awesome! I highly recommend going to see him if you’re looking for a new mattress.

Good job, Sleepy’s! Walked in the other day and was greeted by Joey who was personable and helpful. Came back a couple of days later to work with Joey, and was greeted by Alex, the store manager. Alex showed me and my friend all around and gave us a lot to think about — he really knows his stuff! I get buyer’s remorse when ordering a pizza, so making a decision was difficult, but Alex was very patient and pleasant the whole time. Ended up getting a great bed and a good deal — i didn’t feel at all like i was being pressured or coerced. I’m looking forward to getting my new bed in a few days and getting a good night’s sleep. Happy w/​my purchase and happy with the experience. Thanks a bunch, guys!

We are super pumped about our new bed. it was a super smooth purchase and there was no pressure. We were able to try out different price points and Alex didn’t attempt to sway us either way. Alex is the manager and he’s super knowledgeable and not at all sleazy:)
We purchased the mattress today, and it will be delivered tomorrow. They will also help us take out or old mattress to the dumpster at no cost.

Overall, the experience with Sleepy’s was phenomenal. Alex was very knowledgeable about the different types of mattresses and listened to our needs before recommending them. We never felt pressured in to buying a more expensive mattress because it never felt like Alex was giving the «big sell» to push higher end items. That we did end up buying the more expensive option was completely due to how it felt and our needs.
The only concern I have is that we were told that they would deliver it today between 12 and 4 and call one stop ahead of time. Not only did they show up a few hours early but they never called. Unfortunately, we weren’t completely ready for them so the mattress couldn’t be set up, it’s currently in the plastic waiting for us to set it up. Our bad, in part, yes, because we should have been prepared yesterday but that we weren’t given any heads up to them being early is concerning. Had we not been home, rather than just not being prepared, would they have left and looked for us to reschedule? The two guys who delivered the mattress were very helpful and nice but this one concern is what’s preventing me from giving five stars.
Regardless, I would definitely recommend Sleepy’s to a friend.

My husband and I made the decision to stop in to check out this bed store this past Sunday. We weren’t sure what to expect but we were not expecting to engage in the Sleepies specialty of a personalized sleep experience. We actually received the opportunity to lay down on the beds and see how they aligned with our bodies. The salesman Ron & Store Manager Arthur were very well versed in this industry and were quite helpful in helping us find a great new bed that was in an affordable price range. I would recommend anyone that is looking into purchasing a new bed to go experience this awesome treatment. We have been enjoying some great sleep ever since.

I had a wonderful time Shopping at the store today On September 11^th 2015 when I walked in I was greeted very nicely and the representative of Sleepy’s was very nice Very attentive To my needs took out the time to walk me through everything explain everything in a very professional manner and I want to thank Mike Kruse who was very Professional and now thanks to him since I bought pillows I will sleep good tonight thank you Mike and thank you sleepy’s by the way very Good store clean and professional the store is located in Chicago Northside At 5300 North Broadway

Having sold my previous bedding and much of my furniture in order to lighten the load during my move back to Chicago, I was looking forward to starting fresh with new mattresses. I decided to give Sleepy’s a try because from what I heard they were well-​known and in the neighborhood. I was a little intimidated because I had never bought mattresses from a mattress store before, but I must say, I was not disappointed. I believe the gentleman’s name that helped me was Arthur and he was incredibly understanding and professional. He took note of what I was looking for in a mattress, I prefer something a little firmer but still comfy, my budget and really took the time to walk through the options until we found the perfect fit. I really couldn’t be happier! New mattresses are such a quality of life thing and really make such a difference on your daily life. Delivery was on time and kind of a no nonsense experience, as it should be I guess. Overall a great experience, Big ups to Sleepy’s!

I really, really, REALLY needed a mattress after my last one got infested by bed bugs. Not to mention it had reached the ten year mark. I had been using an inflatable mattress in the interim, a poor substitute that left my already plagued back stiff and twinge-​y. But I hate shopping, so I put up with it for far too long.
After a long period of procrastination, sprinkled with bouts of active mattress researching, I was ready to commit to something. I visited four mattress stores, laid on a dozen floor models, and finally found one at a great Labor Day deal at Sleepy’s Festival: half price, free box spring, free delivery, and reasonable prices on related accoutrement?! Yes, please.
I will say, that I found Arthur, the salesman, refreshing. When I visited Sleepy’s competitors, one just half a block away, I found pushy and manipulative sales people. At a store in Lakeview I was told me not to go to Sleepy’s, that they will try and force me into committing to something immediately. That definitely wasn’t the case. Arthur was pleasant, personable, and matter-​of-​fact. Nothing was rushed, or seemingly urgent. I left very satisfied, especially since Arthur was able to schedule delivery for the next day!
And deliver it they did, in the original time window given. Not like that other reviewer’s experience (sorry, that sucks what you went through). The movers set everything up as I scurried around to help without being obtrusive. Everything went smoothly, without a hitch. I’m a very happy lady, who is excited to sleep like an adult again! Thank you to everyone involved.

After 10 years with the same bed, it was time to buy a new one, not realizing how hard it is to choose the right bed for you, Arthur Aziz, was so helpful, very patient with me as I tested several beds, I found the right bed, then we started the paper work, Mr Aziz is very professional and does all he can to help you to buy your new bed, went there Friday Evening, and had my new bed Sunday by noon, My experience at this Sleepy’ s store was awesome, I would recommend this store to all my family and friends, and who ever is looking to buy a new bed,
Best Regards,
Donna Clark

STAY AWAY!!! I never ever ever write reviews, but need to warn everyone about this shady operation. Promises, promises. I was told by the sales woman that everything was «no problem». Delivery set up, no showed. Apparently Chris, the district manager was fully aware I would not receive my order. Never called.
I showed up in person to the store. Chris magically «just stepped out». When I was adamant about speaking with him a few minutes later, he was suddenly available. He knew fully there was a problem. Never attempted to contact me or resolve the issue. Not a single professional or helpful person in the store. I beg you, don’t waste your time!

Checked this place out as I was shopping for a new mattress and it was right off the red line, bottom line customer service was crap the guy who works there at night is a jerk and despite having decent prices I just couldn’t purchase there and support terrible service. He seemed like he didn’t want to be bothered with me and was rude. I had asked if the price marked was the best he could to to which he replied «well thats what the tag says doesn’t it?» And when I realized that I forgot my checkbook he snapped at me saying «this is why I told you to look before we started» bought my mattress, bed frame, headboard and footboard from their competition who was pleasant and knowledgable throughout my entire interaction.

This review comes in a three experience diatribe. The first time my partner and I went we dealt with Art, great personality, quiet, and helpful. We made a deal, sat down to do the paperwork and his computer froze. He called his help desk, who were not very helpful, he requested we come back the following day to get, in his words, «.. . a hell of a deal.» With that said, we came back after work the next day with cash still in hand and Art wasn’t there. Hmmm, fishy, we waited for the sales person to finish wrapping up his «hell of a deal» — I guess this is their encouraging verbiage. Once done he introduced himself and called me by name before I even said it, impressive, right? I wish I could report I left there with a hand shake and a smile. This guy was absolutely the worst sort of guy, I felt I needed a shower after speaking to him. Condescending, arrogant, belittling. .. not the sort of person you would want to sit next to on the train. What a slob. I have zero tolerance for poor etiquette and was in no mood to deal with this guy, so I left.
Disappointed, we went to Binny’s for a bottle of wine (red) to nurse my hurt feelings. On my way there, I stopped off at the Vitamin Shop on the corner of Diversey and Clark, you know, that weird intersection near Trader Joe’s in Lakeview. Well, as I parked I look over and see another Sleepy’s, my partner said, should we try again? I told him to go and I’d go grab the pre-​work since both would be closing soon. He comes and finds me next door and had struck a better deal than we originally had.. . even reported having an amazing friendly experience with the sales person. We made our purchase, loaded everything up in my truck and off we went.. . I swore I’d not step foot back into a Sleepy’s after that first experience. I guess it goes to show, no matter how much a company advertises or works on improving their customer’s experience if you hire the wrong people all that work doesn’t matter. I would recommend not shopping at the Broadway location in Edgewater, instead take a short ride to Lakeview.. . being treated with respect goes a long way.

The service we received here was fine, but the mattress we purchased was a different story. We bought our mattress in August; it felt good after testing it out in the store… We purchased a «firm» Serta mattress and after just a month of sleeping on it, this mattress was anything but firm. We can now feel the box spring through the mattress, which is caved in toward the center. I’ve slept on army surplus sleeping bag pads that are more comfortable than what this thing has turned into. I called the store regarding the warranty and was referred to a corporate hotline, where I was told it would take about 3 – 4 weeks to have someone out to inspect the mattress and render a decision. Even then we would only be eligible for store credit — no refund. My back can’t take sleeping on this glorified camping rollout any longer, so I’m just going to have to trash it and buy a new mattress from a more reputable company. I’ve had buyer’s remorse before, but this time I may be risking injury by continuing to use this product, so I think I just need to accept the loss and move on.

The service when we purchased the mattress was good and friendly. However, then came delivery. What a nightmare. Before entering the house with the merchandise, they had already damaged the front door. Then they damaged several walls and knocked a picture off the wall as they brought the mattress to the bedroom. When we called them out, the delivery guy simply snapped back that the mattress was heavy. No sh**, that is why we paid the «professionals» to deliver the matttess. Get another job if you can’t do your job properly without damaging walls when delivering mattresses. And of course, it turns out that they are subcontractors through Sleepy’s.

If I could give a negative star here, I would. Be warned: sales process was fine, though we were later told he was apparently badly misinformed about what could/couldn’t be done. Then came the delivery nightmare. As usual, it was a four hour window, and no problem that they came within the last 5 minutes of it. We had paid extra to have the old mattress and frame carted away. They are «all about sustainability» the salesman assured us. When the delivery guys got there, though, it was news to them. They said they NEVER took anything out. I really felt bad for the them, as they were clearly not told what Sleepy’s had promised. When we called to cancel the sale because they weren’t doing as they had promised, Sleepy’s suddenly got interested and called. They said they would get an exception to the old bedding pick up policy (which they swore didn’t exist), and then they promised delivery, only this time 4 days later, and with a two hour window. Fast forward to the new delivery day. We called and guess what? They didn’t have us down for delivery that day, and were seriously unapologetic about it. Moreover, we found an ad by them in the paper with the exact same mattress, but $ 500 cheaper. They swore it was a different mattress. But to «keep us» as a customer, they offered delivery… another 5 days later, and they said they would «try to» price match with what they advertised in the paper and would call us back in the next half an hour to confirm. That didn’t happen either. In fact, we went through 3 more cancellations before four weeks later, they finally (1) gave us the discount, (2) picked up what they said they would, each with 4 hours wait time, and each with unapologetic no shows, incredulous that we didn’t believe they would show the next time. The mattress is fine. The service isn’t worth it.
Save yourself the aggravation: There are plenty of places to buy a bed.
Don’t. Shop.There.Period.

Terrible, terrible service. The sales man Damon is ridiculously uptight and acted as if we were doing him a favor by shopping there. No smile and nonchalant. I wanted to buy a good priced mattress but will not waste my money in a place where I feel I’m not valued as a customer. Also, inquired about their no credit needed program and the salesman was not interested to give us any info. We really wanted to like this place this place but would rather go where customers come first. If I could rate 0, I would.

My new wife and I had a FANTASTIC experience with Sleepy’s. We were looking to replace out worn out mattress and stopped in on a random Monday. James was amazingly helpful. After we decided on a mattress he went above and beyond to find the model that we wanted on clearance. Also he was able to get us a box-​spring that has storage drawers in the deal as well! After making a payment, we had next day (SUNDAY) delivery with all of your items. To complete the process, the delivery guys (Wendell and Curtis) were super professional, friendly and hard working. They got our items up two flights of stairs with ease. Overall, I couldn’t be happier with Sleepy’s.

Amazing customer service. Glenn helped us out and gave us a great deal and explained everything thoroughly. Great prices and they will match the price if you find it cheaper anywhere else. 5 stars!