Mattress Firm Uptown

Bought a mattress here for my toddler. A guy named Wilson helped me out. He was great with my little girl letting her try out each of the beds. Got a good deal on a new bed. Would recommend checking them out.

Great service. Helped me right away to find the perfect bed for me. Ended up getting a high quality bed for a great price! Recommend this store.

Let me first say that the salesman was very nice and was trying. I came in prepared, I picked out a few mattresses online that were close to what I wanted to pay. Knowing mattresses have a high margin I thought they would work with me on the price difference that wasn’t very much $ 100 to $ 200.
This should have been an easy sale for him but he seemed too focus on trying to up-​sale me and was telling me about all these other items I needed to buy for my mattress and still hadn’t shown me any mattresses in my price range. He also told me that he would be doing me a favor just to match the online prices of the one mattress I liked that they had from my online list.
I knew I wanted a king plush or pillow top pocket coil mattress and I had a $ 1000 budget, but he didn’t show me any other options. This should have been easy if the salesman was more conscious of my needs and listened. I left with 3 quotes ranging between $ 1300 and $ 1700+ that was for the same mattress with different add on’s. And btw delivery is not free as advertised, it’s $ 60 after he gave me a discount on it and if you want the warranty to be valid you have to pay $ 150 for a mattress protector. I left and did not go back, what a headache this was, I was there for like an hour.
I found a place in Lakeview called Sleep City, I left my uptown apartment at 2pm and was back in my kitchen by 245pm with 3 mattress options all in my price range and they include in their prices as a pleasant surprise the boxes, frame and delivery. I also was able to get some nifty pillows because of how much money I saved.

Well what more can I say than, Wow! Great deals and excellent staff. Michael greeted me as I walked in with a warming smile and gave me a quick run-​down on the selection. I tested a few different styles as Michael described the differences and which would be a better solution for my situation. I walked in with a mattress on my mind and walked out with one in my hand (figuratively speaking of course) I couldn’t recommend more!

TC was very helpful and provided alot of information about the beds that we were looking for. Highly recommended. Lots of discounted beds.

I came in to Mattress Firm to solve a problem with a too tall bed. T.C. was great; he helped me diagnosis and fix the problem with a simple and economical solution. There were no overbearing sales pitches, just good, solid customer service. I would definitely come back here if I ever need a new mattress.

Deshawn and Michael were awesome. Great customer service and really took the time to help us out with our purchase. Highly recommend checking out this mattress store.

Sharon was great. Very patient and took her time and gave a great experience! Got a decent bed for a decent price. For someone being their first buying a bed it made the process easy.

Great experience! Damien helped us and got us the mattress we were looking for. All of our questions were answered and we were in and out in less than an hour!

Dustin was extremely helpful showing us the benefits of each of the different series offered by Mattress Firm! We went with our favorite purchase and are very happy with it.

We had a great sales experience, Bob asked questions and helped us find the perfect mattress. Delivery was difficult, but thanks to Kasey, everything was corrected when she took her time, her car, and her energy to deliver the problematic box spring. She took the time to make a frustrating situation perfect. I would not hesitate going back for our next mattress needs. Thanks Kasey!

We had a great experience at Mattress Firm. Kasey was our sales associate and she was very helpful! She showed us exactly what we were looking for, gave us a great price on a mattress and bed frame, and we were able to pick it up the same day. I love my new mattress, but I loved the price even more!

If you need a new mattress go see these folks! Great customer service. Prices not bad. Delivery was fast and the delivery guys were super nice as well. Thanks Mattress Firm!

Jerlonda «Lonnie» Ross was the best salesperson EVER! Great experience making a major purchase!

Got an email the day after posting from «Customer Service» asking for contact info and said they wanted to «make it up to you.» I sent the info, but added that I didn’t know how they could make it up to us as we had already bought another mattress elsewhere. Guess what? Never heard a peep. Also, if one were to look at the reviews on their own website, you’d probably go elsewhere anyway.

3.5 stars, rounded up to 4 stars for helpful salespeople who didn’t put me into a high pressure situation. They were having a memorial day sale, so I was able to score a good deal on my Simmons BeautyRest, which I LOVE.
Minus 1 star for a $ 69.99 delivery charge to NOLA (really? come on, now). Minus another half star for high sales tax.