Pier 1 Imports

So sad to see this store close. The neighborhood is hopping and the place was always busy. I don’t want to drive down to the Kingsbury Clybourne traffic mess to buy a candle or some napkins. Guess I’ll be shopping local. Way to go Pier One

Wonderful products. Pier one always makes you feel elegant. This pier one is great because of its staff. Great customer service.

This is one of my favorite places to go! My mom scopes out things that she likes at another Pier 1, and I can always find it for her at this location. It makes birthday shopping so easy.
I came in just this past Wednesday, and just like any visit, I’m immediately greeted and asked if I could use some help. Normally, I do, and everyone is just as pleasant as ever. I never feel pressured, and I never feel smothered. Everyone is just so welcoming and knowledgeable, and I rarely have to wait for help.
A very handsome gentleman checked me out, and was kind enough to wrap everything and put it in a gift boxes for me. Thanks, and see you soon!

Do not visit the Pier 1 location in the brickyard. Management is awful.
I purchased a table and re lazied it was dented. I told the manager on duty and she was told me to give her a second and then she walked to the back. She came back out with a hammer and proceed to try and hammer this dent out in the middle of the store. Not sure that this is something that should be done in the middle of the store, maybe in the back? Not sure if this is professional either.
When she was done, she asked me if I still wanted it and I asked her if she could give me an additional damage discount. She told me because they were having a sale, she could not give any additional discounts. However, your sale is already in progress and how does your sale price have anything to do with damaged goods? Even Home Goods and Marshalls give damage discounts. Whatever, so I told her I would rather return it. As she is placing the return she goes, well the girl that rung you up didn’t even give you the discount, so you’re LUCKY she didn’t otherwise this wouldn’t be returnable. This statement could not of been any ruder. So basically she was telling me that that I would have been stuck with it. My disappointment or frustration would have been no concern to her. That is the definition of poor customer service and coming from the manager too! Terrible leadership will only lead to more customer complaints.
I love Pier 1, but i will not return because of this extremely rude Manager.

I recently purchase a dining room table and chairs from here. We were helped by Sarah and Eric, which were super helpful. They answered all of my (dozens) of questions, and were very patient. We didn’t have all of the chairs at this location so they were able to contact other stores and hold some for us. They called at least 3 other locations to ensure they had adequate stock to minimize the amount of driving we had to do. If we need any homegoods, we will make sure this is our first stop.

You probably didn’t know this store was here until you were looking for it. It’s a large physical space and it’s chock-​full of homegoods and knick knacks which you don’t need… BUT, every once in a while they have a nice décor piece or some plates and coasters that are really cool looking and fun. It’s a store full of things that are bold, bright, and expensive. Not everything is out of range, though, as they have small stocking stuffer-​size gifts with soaps, keychain toys, accessories, toys, and that sort of stuff in bins marked Under $ 10 and Under $ 5. It was a giftcard that got me in here, and when there’s a sale and I’m in need of some platters, candles, or discount photo frames, I’ll be back!

I feel like Pier 1 is the type of store I would appreciate if I was filthy rich. For the time being, it’s like walking into a small, potently candle-​scented museum that allows me to touch the art. Every once in awhile things go on sale, so I’m intrigued enough to go into the store… then I just get sad about not being able to buy the cooler stuff.
This store does have incredible staff though, which I think deserves a shout out. Go staff!

Slightly over-​priced, in my frugal opinion, but always some cute finds and excellent holiday 75% off finds, too!
Clean store, excellent service.
Might return if I need to kill some time in the neighborhood.

I haven’t been to a Pier One in probably a few years. But my co-​worker was telling me about how they have the best air reed diffusers there. Since my go-​to place, Kohls, no longer carries the scent I like, I headed over to this Pier One and was pleasantly surprised!
They didn’t just have a few diffusers, they probably had over 10 scents and they all smelled wonderful! I opted for the vanilla scent and now every time I walk into my apartment it smells like vanilla and butter. I love it!
The store is in an interesting area (not many stores like it nearby), but the store itself was clean, decorated great and the employees friendly. I probably could have spent a few hours in there, but this time it was a quick trip. I did notice they have cheap dishes, stemware and great gits under $ 10.
I will be back!

This Pier 1 used to be just an innocent store. Go in, browse, get your shit and leave. But recently something has happened to make shopping here less than fun, and I call bullshit on the employees.
OK, so i get it that this location is borderline sketchy, and there are probably more than a few instances a day when there are people trying to come in and scam, steal, or who knows what. But to be followed around the store in a not-​so-​subtle fashion, barked at when you have a question, and treated like a common thief is simply outrageous.
Case in point: the other day I brought a couple of things back and was going to exchange for something else. No one was at the register, so I was walking around with the bag. Suddenly out of nowhere this guy jumps out and says «Is that a return?»
«Yes» I say, «I wanted to-​«
“Do you have a receipt?» he interrupts.
«Yes, but is it OK to-​«
“Give me the receipt, I need the receipt. And leave that bag here while you look.»
Oh OK, jeez! I hand the receipt and go get the new items.
«your balance is $ 10.14 how would you like to pay for that?»
I hand him a credit card.
«Oh whats this now? This card says Andrew»
«Yes, that is my husbands credit card, I used it to buy the original item»
«Oh well we can’t take this.»
«What? You took it fine the other day? Look here is my I.D., see we have the same last name.» (for the record, a rather unusual last name too, not like it is Smith or Jones or anything like that)
(young girl walks up) «Hey, Marissa* this customer wants to use someone else’s card»
Marissa says «is the card signed?»
«No»
“Oh we can’t take it then.»
omg…What the flibbedy-​flubbedy FUCK does that have to do with anything?
And as this is going on, some drunk guy walks in and starts babbling about how he has a new apartment but «needs cheap forks», and after my charming salesguy tells him he has to wait, under his breath he mutters «scumbag». Lovely huh?
So I hate to ever say this, but go to any of the suburban locations instead, you will get far better service!
*not the real name, I can’t remember what it was

I find quality home items here, from butter dishes to small throw rugs, to curtains. Service is excellent.
Would be 5 stars, but I strongly disliked the loud music last time, it was highly annoying.

They are so super friendly and helpful!
The store also has pretty things and there is always something on clearance to buy.
I love having them in the neighborhood, it’s a great place to go spend away some time…

I went here for only the second or third time today. It never really made an impression on me. I mean it’s pretty much the same as all the other Pier 1 stores I’ve been in. Today, however, I had amazingly good customer service. I was looking for a specific rug, which they didn’t think they had in stock. Neil (I think he’s the manager) offered to check the computer to see if any other stores had it. I waited for about 5 minutes, and he came back to tell me they were having computer problems, so he would do the search as soon as he could and call me. Not 20 minutes after I left, he left a voicemail saying that he’d done some more digging in the stock room, and found the last one they had! He even said they would assume I wanted it held for a day, even if they didn’t hear back from me right away. Since I’m only a mile or so from the store, I just ran back to pick it up. They got it from the back for me right away, and I was walking out the door with my new rug in minutes. The best part – it was on clearance!

This is a nice change of pace to many of the things in this neighborhood. It’s a helpful store to have around the corner for emergency entertaining guest needs (ie: need to buy more wine glasses)
It’s a little expensive, but no more expensive than any other store of this nature. Overall, a helpful addition to the area

This is a great Pier 1. Staff is friendly and helpful, not snobby as in other stores. Great sales, and often has wonderful seasonal merchandise leftover that is picked off at other stores. An edgewater secret for great gifts!

I was not really impressed with this store. It seemed that everything was very kitschy and very expensive. I mean who pays $ 30 for a set of 6 napkins! If you’re feeling lazy and can’t think of anything good to decorate your place with and have a good amount of cash go ahead. Word of warning, everyone may have the same stuff as you ala IKEA effect.

I really like the furniture in Pier 1. I bought a bunch of stuff here when I moved into my apartment and I’m thrilled with all my purchases. It’s has a very cool rustic look to it, it’s very affordable, and it doesn’t look cheap! I got some furniture for my bedroom here as well as fun things such as vases, fake flowers, candles, etc to place around my apartment. I’m constantly receiving compliments on my Pier 1 purchases.

I used to really love the Pier years ago, but now their stuff is not as unsual or unique anymore. It seems really generic. I do like their candles though, and sometimes they have some interesting glassware. Worth a browse every few months or so — or when stuff is on sale. I’m not a fan of their furniture — esp. those ugly Papasan chairs — it’s not too well designed.

They sell beautiful home accessories. They always have great sales and the staff is very helpful and friendly.

I love all the things they sell here. They are a bit more expensive than say Ikea… but definitely worth it! Everything is very elegant looking and has a very classy look to it. And when they have sales at this location, you can usually get lots of great deals here. I have a bunch of things from here and they are of good quality and last a long time.