Luxe on Madison

BEST apartment living in the West Loop hands down. The building, living space, community, and management have been outstanding. The building is kept very clean. It is also very quiet, you would never know there is active construction going on adjacent to the building. The living space is adequate for our needs, and we enjoy how modern the apartments are. The community is very dog friendly – we cannot wait for the dog park to be finished! The manager, Brittany is wonderful, very prompt and professional. The maintenance crew is quick to respond to issues, with courteous and professional service.

Check out Mod Apartments Reviews on Unilocal.They more accurately reflect the quality of this rental property The owners re-​branded «Mod Apartments» to «Luxe on Madison.» Same owners all renters beware. I was a resident for almost 2 years and i have to say it was the worst property I have lived in downtown. All the windows leaked across the front of my unit. The window in the bedroom leaked and mold was prevalent across the baseboard.
When I requested maintenance, the manager told me I was difficult. Given the amount of rent for the 1 bedroom there are much nicer options available in The West Loop. Also, I was scheduled to relocate and i was offered a nice concession to stay. I notified management I landed a new position in Chicago and wouldn’t be relocating (2 weeks past notification date required); and although my unit had not been rented, management withdrew the concession and i received a significant rent increase.
I moved to a new building on Des Plaines Street with beautiful amenities which includes a rooftop pool. Again I would not recommend this apartment.

Brittany and staff have made our move into Luxe seamless! She is extremely responsive and helpful. I’ve lived in Chicago for years and never had an experience as great as this. We love our home at Luxe (especially our dog — very dog friendly building).

In conjunction with the previous complaint you most certainly do have a outrageous set of systems that you do not make it explicit and inconvenience your tenants. We were never asked or not informed that we could do the pre-​move out inspection. Then when we contested we were given pictures taken at an u know date without our consent or knowledge previous to us moving out. (Our furniture was still set up in the picture, and we asked for picture proof after our move). On top of that the pictures didn’t even show the smoke stains. Finally, when our apartment was being shown we heard Brittany telling them they were going to paint and remodel the unit anyway. (We had lived there for 3 years) Even if they room had never been painted you were going to paint it and thus if you were doing that anyway we should not have been charged extra for you protocol. You are a horrible company to work with and I truly hope people read this and move to any other building near by that actually offers helpful amenities such as a kind (not fake) staff and storage without extreme extra charges.

I am not happy with Brittany or the management at Lux on Madison. My daughter lived there and I had cosigned for her lease. When her and her roommates moved out the were charged exorbitant rates for painting one room and smoke stains from candle holders on the w wall. I visited this apartment building many times and though beautiful on the surface it is not done with quality materials. Also these girls did not have candles on the walls. They moved out August 1^st and this company was trying to make them pay rent for two days at the end of July. While they were disputing these charges all of them and myself were referred to a collection agency. I do not appreciate this price gouging and quick action to ruin our credit history. My daughter lived in another building on Madison which was so much nicer and not so concerned to take money they are not owed.

This is the best rental experience I’ve had in Chicago. The building manager, Brittany, is fantastic — very responsive, friendly, efficient and professional. Maintenance does a great job, and the common areas are always very clean. I’m very happy with Luxe!

My wife and I had to move for job relocation just last week and was very sad to do so. Life had been really good here. The attention to detail and responsiveness from Brittany Farber, Miguel and everyone from Luxe on Madison will be missed.

I’ve been living at Luxe for about a year now and have nothing but great things to say about the living experience. The entire staff is very friendly and helpful. Brittany, the building manager, is awesome– her followup is impeccable and she handles everything professionally and efficiently. I’m on the second floor and I’ve never really heard any noise from neighbors or the unit upstairs so it’s a relatively quiet place. All in all, I’d highly recommend this building for anyone who wants to live in the West Loop.

My fiancé and I have been living here for over a year now and are extremely pleased with the new management and staff.
Maintenance is on site daily keeping the hallways and lobby clean. If there’s ever an maintenance emergency, they are readily available and they are always willing to do some touch up painting or move some shelves for you.
The lobby is extremely nice with Apple products and a media room that has a huge projector screen with great stadium style seating.
The previous rental manager was terrible for various reasons; however, the new manager, Brittany goes above and beyond for any requests we have.
Luxe is a fantastic location in the WL. It’s close to the bars on Madison, a few blocks from the United Center, and walking distance to Restaurant Row (Randolph St).
I’d recommend living here.

I have lived at Luxe for about a year and a half and couldn’t be more pleased. The new management has come in and made some great changes! The office manager Brittany gives stellar customer service by being available, responsive, and helpful. The new updates to the common areas are beautiful and really transformed the building. I have very little issues with my unit and when I do, the maintenance staff is there right away and the issue is solved quickly and with little hassle. Miguel is great! I highly recommend living here and haven’t lived in a better apartment building!

I’ve only been a resident of the building and of the West Loop since June 2014 but I have been very happy with my overall experience. The building is well managed and the staff make every effort to quickly respond to any issues, concerns or maintenance requests. The presence of a property manager and maintenance staff most days of the week seem to help in getting things resolved quickly, and in keeping the property presentable. I once had the unfortunate experience of locking myself out of my apartment early one morning but maintenance (Miguel) came to the rescue.
Garage parking is available at a reasonable rate but free start parking is available and I’ve never encountered an issue finding a spot for myself or for any guests. There was a new apartment building recently constructed next door and there seems to be more construction in the area approaching so it will be interesting to see what this does to street parking.
Communications from the property manager are frequent and timely, and are typically provided by email, postings in the elevator and letters delivered to each unit. Package deliveries are also received by the property manager after which an email is sent out to inform residents that a delivery was made and that the package can be picked up from the front office.
Many of the building residents, including myself, have pets/​dogs of some sort. The dogs vary in size and breed but most of the dogs seem to get along and I’ve not had any issues with dogs barking throughout the night. There are restrictions on certain breeds of dogs but not a weight restriction that I can recall.
There have been some positive changes since I’ve been living here including an expansion of the workout facility and adding some new equipment. There are a few gyms nearby but it’s nice to have the option of working out in the building when you’re either in a hurry or not wanting to venture out in bad weather.
Overall, I’ve been happy with my decision to move into the Luxe on Madison and would recommend the building to anyone looking for a great apartment in the West Loop.

I have been a resident for over a year and have watched the new management company make amazing changes. We renewed our lease as we are extremely happy with our unit, the management company, and location.
First, the building manager is extremely thorough, timely and efficient. Any questions are immediately answered, and she is always trying to make things easier for all parties involved. Any changes or updates in the building are communicated through emails and postings, with exact timeframes and expectations.
The building is extremely clean and well kept. The maintenance crew is present daily and it shows. There was a great deal of renovating that has occurred and the updates are a much larger common area, new gym and beautiful lobby. The security system is through a call box, and being a female, I always feel very safe.
Finally, we have a dog and it is extremely dog friendly, without the negatives of a dog building (barking/​smell). The neighborhood is up and coming, with many dog friendly parks and areas to walk. A school with large park is only a block away, and parking is relatively easy, with affordable parking garages nearby.
Overall, I would highly recommend Luxe on Madison and look forward to our next year in our home!