Jewel-Osco

I moved to Wrigleyville from Cincinnati a few weeks ago, so I didn’t have the opinion-​or the nostalgia-​my local buddies associate with the Jewel-​Osco brand. This particular store was pitched to me the area’s solid, no nonsense stop for grocery essentials.
Now I know better.
Imagine every negative stereotype that comes to mind when thinking about a shi-​I mean, city, grocery store. This Jewel (ironic, right?) has all of them.
Walking up to the store, there’s a roughly ⁵⁰⁄₅₀ chance you’ll be asked for money. Once inside, bold shoppers may take a cart. I never do, because I can barely fit through the aisles without one.
The first area of the store is a not-​quite-​pathetic-​but-​definitely-​sub-​par produce section. I’d bet you won’t find all the basic produce you’re looking for.
The butcher shop and deli are ok. Sometimes there are good deals, sometimes it’s all a rip off. I think there may be a method to when they put things on sale, but I haven’t cracked the code just yet. The butcher shop is the main reason I go here (if at all) and Jewel’s main leg up on local competition.
The diary and eggs section is about as average as Carrie Fisher’s performance in «The Force Awakens». Emotionless and a bit plain, it’s nothing to write home about, but you can make it work.
Avoid the middle of the store at all costs. This is where grocery dreams go to die. Staple condiments, etc. are available at a significant price hike, but you’ll have to buy anything unusual somewhere else. It’s puzzling how many empty shelves there are when the store is so cramped.
By FAR the worst part of this store, though, is the wait in line. Be prepared to wait 10 – 15 minutes, awkwardly holding all your over-​priced groceries, because you read the reviews on Unilocal and you didn’t get a cart. There never seems to be enough cashiers working, and the line gets so long that it actually gets in the way of shoppers trying to navigate the aisle labyrinth in the middle of the store. I don’t really understand the reviews bashing the cashiers-​would you want to work here?-because at this point we’re all frustrated and just want to leave.
Top it off with the possibility of getting harassed (again) on your way out, and that’s really all this «Jewel» has to offer.

This Jewel is fairly outdated, small, and has a fairly non-​impressive selection of produce. It’s a hit or miss if the item you’re looking for will be in stock, particularly if it’s on sale. There is also a limited variety of items, which I assume is due to the small store space. It’s a tight squeeze between aisles (particularly on the pasta and international aisle), so the store can feel a bit claustrophobic when it’s busy. But it’s close to my apartment and most items are reasonably priced, so of course I come back every week.
That said, when I went in to do my shopping today, I noticed that they removed all 6 self-​checkouts. Everyone now has to use the regular checkout lines that are as backed up as the lines at Walmart. Yes, these are first world problems, but those self checkout lines were the best part of this store. I’m assuming the renovations are an attempt to stay competitive with the Mariano’s opening up down the street. Good luck Jewel-​Osco, you are going to need it.

One of the worst Jewel Osco’s I’ve ever been in! Yes, I was here late at night but there was only one checker, 12 people in line and no manager to be found! I should have gone to the one on Southport much better service

Final straw Jewel! Just saw you took out your self-​checkouts, literally the ONLY reason I still went here! No more– I’d rather haul my rump downtown to Mariano’s then deal with your old fried food stink on my clothes one more time! Needless to say, I cannot WAIT until the Lakeview Mariano’s opens… they will slaughter your business.

It is a Jewel. It has a large parking lot, on two bus lines and not too far from the Addison El. The customer service is not very good… yes there are a few friendly employees but it seems like they are getting younger and ruder I saw a young woman working at the customer service desk that was a teenager – Come On Jewel. get an adult. I echo what a couple people said about the Deli employees. several are very surly. The small soup area is gross. Soups are not signed and it looks like it hasn’t been wiped down in days. Other Jewels have 4 – 5 soups to choose from and there are signs. This one only two «mystery soups» Some self service employees look they are a heartbeat away from falling asleep. Not impressed

This place is worst place for shopping, since one of best grocery closed, had no choice but this place such a terrible for everything, employees are all rude and ignorant, foods are never fresh, can’t wait Mariano to open. Terrible and Terrible

Fair grocery store with a decent selection. Although, depending on what time you arrive, the produce area can look a bit picked over and lacking. Most staff are friendly — some are not. The deli workers can sometimes give the impression that you’re inconveniencing them with requests. I have recently switched over to peapod until Mariano’s on broadway has it’s grand opening. If Jewel doesn’t step up their game, it’s going to be a real struggle to keep costumers coming in through those doors. Right now, a lot of locals are forced into here because of limited options in the surrounding area but that hold is weakening with the addition of Mariano’s just down the street.
Expect to be solicited for money at the entrance. Homeless people stand right outside the doors of jewel and pander for money. Jewel seems to be fine with this. I have even been solicited inside the store while shopping.
Don’t get comfortable, Jewel. Change is coming to the area.

The rotisserie chickens are scary, except for the highest end ones and the self checkout registers frequently go down during the early hours of the morning.
Tuesday and Wednesday seem to be the big after-​hours stocking days, so plan your shopping accordingly.

A pretty clean and reliable Jewel in terms of stock. The store includes a parking lot out front as well as a garage around back. They have a good selection of wine and champagne too.
Unfortunately, there are often people hanging around outside asking for money. The store also gets incredibly crowded around 6pm on weekdays. Good luck getting anything from the deli at that time, and you can also expect to wait in line at the checkout a while too.

I went in after work to get some soup and cold medicine. I work nights so it’s like 430 – 500 am I guess I spent too much time in the isle because they sent this young Latino guy to «check on me» I’m reading the labels and he’s creeping around the corner I’m very VERY OFFENDED! I shop at this store 2 or 3 times a week so for them to «assume» it’s baffling to me… I know what the problem was «Shopping While Black» while he was so busy watching me the homeless WHITE MAN Was CLEANING THEM OUT! Smh

This is my neighborhood Jewel and most frequented grocery store. I do commend Jewel for upping their game in recent years in terms of food selection. Produce is fairly good, although overpriced.
My MAJOR complaint is the cashiers. Several times I had two separate people comment on the food I was buying. «uhm, why do you need all this?» Beyond thr fact that this is extremely rude and insensitive, it is none of their business and it is just poor service. Why do they care what I am buying? It only made it worse that the cashier then had a conversation about it with the bagger.
While I definitely should have complained to a manager that moment, (I actually looked online for their info with no luck), I do continue to shop there solely for the convenience.

The lines here are longer than at the DMV. The produce is almost always on the way out or rotten. This Jewel sucks.

Tragic undersized store with long lines, slowwwwww checkers, and frankly a nasty deli area. Fruits can be rotting on occasion, seafood area smells rank often, but the worst part is the attitude slung by some of the women who work in there. I have been here maybe ten times in the past year but I buy 90% of my stuff at Whole Foods and Trader Joes. Jewel at Broadway-​Addison should close. Mariano’s will blow them away when the new store opens.

The Good news is Mariano’s will finally be providing you with some much needed competition. The bad news is that I doubt if that will change things in your store.
Except during rush hours you can usually move through the store in a reasonable amount of time. When things get bad, they get really BAD! This store needs a Top Notch floor Manager or two.

I don’t think I’ve ever been to this Jewell when they had enough check out people. Tonight my line was 15 people deep. When will management get a clue to have more check out people or bring back the self check outs? At least they have free parking.

This store is the worst grocery in the world. Bag your own groceries? Sure. Smash your bread? Sure? Need something from the deli? Good luck. Under staffed-​no manager! Run, run run! Can’t wait for Marionos to put this place out its misery.

For the sheer fact that this Jewel location is convenient, I’m giving it 2 stars.
In a nutshell — bare shelves (always), HORRIBLE customer service and long lines (the self checkout queue is awkwardly positioned in an aisle). The grocery retail business is very competitive and the one thing Jewel can control, to its best ability, is customer service.
After this last time encountering inferior customer service, I will go to the (dare I say it)…Walmart one block away!

The hours are great but it’s overpriced compared to other grocery stores in the area. The store is small and compacted but it does have most things you would need. The quality of the fruits and vegetables is average at best.

Well… I don’t know how to start this review as I feel all my teeth were ruined at my trip to Jewel osco to get food because I was starving. Luckily I didn’t get pneumonia on my way to Jewels. i should’ve just stayed close. I never… and I mean never ate the driest fried chicken in my life. The fried chicken was so dry u could soak that brick in water n it will still be dry. So dry if they’re were an old senior citizen to eat this chicken flavored rock. they’re poor dentures would’ve came right out.
I did try to soak this dry chicken in BBQ sauce. Praying that somehow it’ll make it moist. I’m not sure if the guy behind the deli counter hated his job… Or jussst maybe he was working alone so he thought it was okay to fry a billion chicken wings that’ll feed a whole football field of people. *bravo bravo* It was a brilliant idea. Jewels please give this guy a golden award. I’m mad that I almost died in this winter storm (dramatic music here) to go fetch dry chicken that has been sitting in the heat of the pits of hell. Lord Jesus.
This chicken needs to come with a warning label… If u eat this u might choke lol such a shame… such a shame

This Jewel needs to be blown up and started over again. Move all of the parking to rooftop so the floor plan can be expanded. Its just too small for such a densely populated area, even with a Treasure Island and Whole Foods near by. You literally have to walk sideways down the aisles, without a cart. If you do happen to grab a cart be prepared for an episode of Bumper Cars. In addition, the shelves (particularly produce) are often out of stock. Fortunately all of the staff I’ve interacted with is nice and friendly but there is only so much they can do.