Jamaica Jerk Villa

This review is for the closed Cermak & State location…“I miss you and still drop a tear every now and then”. Please open up a south loop location quickly! Your jerk catfish is to die for!!! Let’s not even discuss the jerk sauce and seasoning… my lord, I’m getting hungry. This is what Jamaican food was created to be «greatness»!
Sincerely,
Your biggest fan AKA «Team Jerk Villa»

The food is absolutely amazing. I haven’t tasted jerk this good in a long time and the jerk sauce is just the icing on the cake.
I will say that their customer service is terrible.

Pros
Chicken and fish is fresh beans and rice ample sauce is amazing lots of food for the price
Cons
Limited street parking you can order via phone but doesn’t mean your food will be ready

Called in an order told it would be 20 minutes. Stood in line for another 20 minutes just to get to the window only for the same lady who took my order to say there was no order. SO basically an hr of my time wasted and then she expected me to wait another hour for food I already placed an order for I THINK NOT. Plenty of other Caribbean restaurants else where without questionable business practices.

Good food horrible service, the place is run down but the real problem is how it is run one person taking call plus orders from the people, no pick up window I waited a hour for a call in order. I will never go back

The foods flavorful, but the customer service is HORRIBLE and the wait is ridiculously long!

1^st their rude on the phone, 2^nd its many people standing around in the restaurant begging for money, 3^rd they didn’t have my order after i placed it over the phone. Never again.

Great food !! The reason for the 3 stars is that the food is RARELY ready for pick up on time. They will tell you 30 mins And really mean a hour and a half. Why take call in orders if you don’t prepare them until the person gets there?

The best Jerk chicken on the south side of Chicago which is accompanied with the best Jerk sauce possibly in the city of Chicago, the only reason this place doesn’t deserve five stars is the pick up and the wait… no matter how far you call in advance it’ll be at least a 30 minute wait for your order.

Do to the fact that I really miss the jerk Villa on Cermak and State street.
I have not had jerk chicken unless I cook it myself.
But today I was given this place a try.
Well the chicken was ok. I have had much better
I did not Like the cabbage
And the bean and rice may look better then it taste.
And this is the 1^st time that I have had a jerk dinner and you don’t have choices and most of all what happen to the plantains on the side. ???
With that all said.
I’m still hungry because I gave my dinner to my son.
As I read the reviews from others
Maybe this place just may need a new cook
I may give this place 1 more try

So I wanted to see the what the big deal was with this place. I was told its the best. Personally I prefer Uncle Joe’s overall but the Jerk chicken and cabbage is pretty good. The yams were not good, the red beans and rice weren’t bad. I was a bit taken that I don’t have a choice on my sides, you have to take red beans and rice and cabbage or salad that’s all, everything else is extra.

Like most Jerk spots, this place is hit or miss. Today was a miss. & also like most Jerk spots, the service is usually curt. Chicken was dry, rice undercooked & the cabbage was mushy. I won’t be back.

Slow, slow, slow and then some more slow! Food is good. Just wish service was great. Not sure why they have on menu a half white dinner. They always tell you no half white only a half mix. Place is always crowded. Wish owner would invest in the décor of the place.

The customer service and management is Horrible!
I called my order in and was told 30 minutes. and still waited a total of 1.15 hours…
Worse place everrrrrrrrrrrrrrrr!

I have co-​worker that loves this place and every time he goes I practically salivate over his shoulder. Today was my day to have my own serving and it was GOOD! The beans and rice are good and the chicken is excellent. I will be back. I can’t speak to ambience or anything but I have only experienced the food as take out.

These 3 stars are for the chicken alone because the chicken is FYE. I don’t care to rate the customer service because I know how us folks of color can be and I’m used to it, I expect it, therefore I’m never disappointed. The neighborhood? All I can say is if you’re this terrified why even bother?
The cabbage is very good. The rice and peas is actually even not rice and peas at all which pissed me tf off. Its red beans and rice, Its actually Zatarins. I’m AA, I can cook red beans and rice in my sleep and if I want a short cut I can buy Zatarins. When I want soul food I cook it or I go to a soul food restaurant. Stay true! customers want an authentic experience without shortcuts. We (AA’s) eat red beans and rice regularly we know the difference. Others don’t care I see, but I do. Because of that I can’t even really fool with yall.

After my wife tasted a piece of jerk chicken from this place that’s all she have been craving for about a week. We went Monday after a trip from St. Louis. Got there and the line was out the door! Went back Tuesday and they was closed. Finally went today it was a full house but we stayed and ordered. We ordered a whole mixed chicken and a beef patty. The lady who took our order was very nice. And the wait wasn’t long at all about 15 min.!!
Well my first time eating jerk chicken and it was FYE!!! Literally! Lol. It was juicy, spicy, well seasoned, grilled, smoked! It was excellent! It comes with Jamaican bread and jerk sauce. I’m only giving 4 stars because the chicken is all I had. I will return to try the oxtails, curry goat, and the brown stew chicken. Oh yeah the beef patty was also good. Beef in a flaky crust! Also spicy! If u want jerk chicken u gotta hit up jerk villa. it in a very SEEDY area of the city so if ure scary go early. I’m ghetto certified so anytime from open to close I’m good!

Don’t believe the hype I came 30 mins for the food here because of the reviews. I am 100% born and raised Jamaican and I was extremely disappointed with what I received… dem food naw gwaan at tall!!!

Food is awesome!!! When they have it! They always run out of chicken??? How do you constantly run out of something you sell? And they are very nonchalant about it! So even though the food is great! The wait time is ridiculous!

Good food, but horrible portions. Ordered jerk catfish dinner, got 3 pieces of fish. Looks like I ordered Rice and peas with cabbage and a side of catfish. $ 12?TRAGIC!