Geek Squad – Best Buy

I have been taking my desktop here for almost three and a half years. The problem was it kept shutting down while gaming. Geek squad was always polite and gave the impression they were knowledgeable, but when I would get the computer back they would tell me «windows wasn’t up to date», «you had a small infection», or «your drivers were out of date». They told me variations of these answers for over three years, upwards of 15 visits. Recently I decided to just factory reset my computer and reinstall windows, that should fix any software problems. The computer still shut down so at this point I knew for a fact it was a hardware problem. I told this to the geek squad people the last time I took it in. They gave it back and said all my hardware was perfect, my drivers were out of date again. FURIOUS, I WALKED my computer to micro center a couple miles away. The next day I get a call from them, my graphics card was getting so hot it literally melted. If geek squad just opened the computer they could see immediately with their eyes the graphics card was warped to hell. I can’t believe I spend more than 500 dollars on a membership to these morons. Seriously just take it to micro center, you have to explain your problem in writing but they are actually committed to fixing whatever is wrong.

Worst customer service EVER! I bought a new cell phone from Best Buy and was talked into getting insurance through Geek Squad. BIG MISTAKE! The insurance itself cost $ 10 a month. In less than a year, my charging port went out. I called Geek Squad customer service to get a replacement and was told on top of my monthly payments to them, I owe $ 170 deducible to replace my phone with a refurbished one. I was never told I would owe a deductible when I signed up. My understanding was that’s what paying $ 10 a month gets you. I decided to go into Best Buy and spoke to the employees at the cell phone dept. and they had told me that I shouldn’t be charged for anything. One employee even called Geek Squad for me to try to resolve the problem. But in the end, I was still charged. I received my refurbished phone in the mail 3 days later, and immediately put my new screen protector on as well as my case. A month later, my screen cracked from the inside. I was in disbelief. These refurbished phones they give to their customers aren’t even good quality. How can a screen crack with a protector on it? There was no way I was gonna pay for another crappy refurbished phone, so I contacted Geek Squad and cancelled my insurance. I wanted to make sure they didn’t get one more dollar out of me. Also, each time I called them, I spoke to someone in India who could barely understand me. Bad customer service! Will never do business with these scam artists again. There are so many cell phone repair shops in Chicago that are way more affordable that having insurance.

My laptop was not charging consistently; took it to the Bucktown Best Buy Geek Squad, where it was sent off to their service center. They replaced the adapter port and sent it back with a new adapter, which I had problems with — had to press hard, jiggle it, until it would finally begin charging. What I didn’t notice, but a friend finally did, was that Geek Squad gave me a charger for an HP. My computer is an Acer. I went back and was given a universal charger, which works fine. Either the person working on my computer was inept or didn’t care. I will not be bringing my computer to Best Buy again.

After dropping close to $ 2000 at Best Buy I called the store a couple days later for a simple tech question in connecting up my home theater. After being transferred several times I end up with a Geek Squad rep who tells me they only help at home site visits at $ 149.99 and would fix only the one named problem. Furthermore no one could come to my place until a week later. I said forget about it. I then called Geekatoo who came the same day and fixed my issue for a lot less.

Zero starts for customer service for Best Buy, Geek Squad and their delivery company.
I bought a fridge/​freezer 9 months ago in best buy… and paid the additional maintenance fee to allow us to use the geek squad if there were issues.
The fridge broke approx 2 months ago and it took a week for the geek squad to come to look at the fridge and took another 10 days before the part arrived to fix it.
We replaced the contents of the fridge… and 2 weeks later the fridge broke again and we lost all our food again.
It took another month (and numerous to best buy) before we could have the geek squad look at the fridge, decide they didn’t know how to fix it and agree to replace the fridge.
We decided to upgrade the fridge to a better model to avoid future pains… but the delivery guys didn’t turn up on the Friday as scheduled (we sat at home for 12 hours) and then got annoyed when they turned up unscheduled on Sunday and we weren’t home.
Best buy, the geek squad and the delivery folk do not talk to each other and there phone lines are automated so if you want to change something you have to try to work with a machine.
I will never shop at best buy or use the geek squad again.

Waste of time. No one ever there for mobile install. Phone never answered. And if you are lucky you can go to the store to schedule a consultation so you can later schedule an install. Go pro, avoid this big box.

I used the online service but can’t find a way to Unilocal!Them. It’s a total bait and switch. All I needed is an email set up. Not hard but not my skillset. My computer guy is not around, the website says the service is $ 49.95 for one time service. When I login the ‘agent’ tells me it will be $ 69.95. I’m trapped. I move forward. When I pay he tells me they are ‘busy’ and it will be a two hour wait. I want to cancel at this point and he ‘escalates’. The new agent takes control of my screen but hides the work he’s doing so I can’t see the process. Run from this service!

I could not be more displeased with the level of service I have had from Geek Squad.
I purchased a home with a home automation system installed by these guys a few years ago. I paid them to come back out and service it, upgrade things, and get it all working. After it was impossible to schedule a date that was convenient, I was charged for LOTS of extra equipment that I did not need/​already had, and the services took like 16 hours instead of the originally quoted 4, I am over it. I have had the entire system up and running for now, 13-​days. I have had them out twice to get the thing up and running again, every time it seems they are just doing a quick fix telling me it will work the kinks and bugs out.
The prices are obscene. The service is mediocre at best. 2 technicians came to my house. One of them knew what he was doing, the other literally sat on my floor watching the TV, and occasionally plugged the meter of their van. It was comical.
So would I recommend this service? Never. I would say at ALL COSTS, go to a local shop with high reviews for any tech-​related needs. These Geeks are Weak.

Fucking terrible service. I called these idiots 3 times and they have cancelled on ME twice already! I don’t think they understand that we have jobs too and their errors are inconvenient to their customers!

Wow — the Geek Squad is turning into Comcast!
I am really surprised by the lack of customer service. I called the Geek Squad and set up an appointment to come over to repair a projector. They gave me a window from 8 – 12 AM on Friday, and told me that the technician would call me Friday morning to give me a smaller window on Friday morning. On Friday morning, the technician called and gave me a new window from 11:30 — 1:30. I told him that about the window I was given, and I had other plans in the afternoon. He was really unhelpful and rudely told me that’s just how it is: the technicians make the schedule, not the Geek Squad. I told him I was really unhappy with this and that I was going to call Geek Squad, but I did not cancel the appointment because I did not want to have to waste another half day waiting around for them.
Well guess what happened? He never showed! At 1:40 PM (after wasting so much time waiting), I called Geek Squad to let them know what happened. The operator said the technician was probably running late and he would look into it and get back to me. Well that was last Friday, and it’s now Wednesday and I haven’t heard from him.
I’m never going to use these guys again. It’s probably much better to use an independent operator who can commit to a time and some personal service.
I’m sorry to have to write such a negative review, but after wasting more than half of my day and not even apologizing for it, I think Geek Squad deserves it… and I don’t want others to lose a half a day either.

I know that updating this for the 1321^th time doesn’t actually change the overall star rating, but I feel like I have to share my complete and utter disdain for this entire organization. I know that this Geek Squad facility has different employees than the next, but the organization as a whole totally blows. The actual Geeks that work at this particular Best Buy are actually knowledgeable and friendly. However, the way that Geek Squad chooses to actually repair computers is totally backward and irritating.
First of all, don’t buy anything from Best Buy. You’re better off buying directly from the manufacturer (especially for computers, cameras, etc) because you can get your merchandise for almost the same price AND purchase an awesome manufacturer’s warranty. Definitely better than the Best Buy Geek Squad Service Plan. Just don’t do it. Honestly, it’s worth it to pay a little more and buy directly from a manufacturer because you will save yourself time, energy and money in the long run because you don’t have to deal with the Geek Squad.
So, I don’t know if anyone else has actually bought any of the aforementioned electronic goods from Best Buy, but I’m convinced they’re all shitty products. Several Canon cameras and now this laptop have all had «inherent mechanical difficulties» and they were all purchased from Best Buy. Weird. Anyway, this laptop totally blows. I tried to purchase a warranty from Dell and they said no good, so I went with GS. I guess I’m glad I bought the $ 229 warranty for three years because the three repairs of my computer have cost well over that amount of money. However, what’s the deal? Why has the motherboard fried twice? Why does the keyboard keep breaking? Why has the mousepad just stopped working?
Of course, GS has no answer. They don’t attempt to diagnose a real problem to prevent it from occurring in the future; rather, they just fix parts and send it back, only to have it break again. Yay! So, here I am, time number three that I’ve sent in the computer. Each time I send it in it’s gone for three weeks because that’s as «fast» as they can do it (since your product gets sent to a warehouse in Louisville, KY — who knows why).
Who knows what’s wrong with my laptop this time, but it’s been gone since September 5^th and its current status is just «received.» Nothing more.
Lesson: Don’t ever buy anything from Best Buy that requires a warranty. I guarantee you’ll regret your dealings with Geek Squad, especially if you end up with a piece of crap piece of equipment like me. You’ll just be in there several times a year and you won’t have your laptop, camera, whatever for weeks. Awesome.

The Geek Squad came out to my condo on Saturday to deliver our new LCD and to mount our old LCD in our bedroom and our new TV in the living room. Both guys were super nice and knowledgeable about what they were doing. They were in and out in about 2.5 hours and we are loving our new TV and having a bigger tube in the bedroom.
I would highly recommend these guys to install your TV’s. I know I wouldn’t have a clue how to mount & install the TV so have them do it! Their work is also guaranteed for a year if anything happens.

Let’s talk about adding insult to injury here for a second…
Not only do these guys have to roll around in emasculating VW Beetles with the words ‘Geek Squad’ painted down the side and wear those horrific Men in Black/​Blues Brothers ensembles, but now they get a bad rap on Unilocal too? Y’all are a tough crowd!
Whenever I have issues with my computer I always head straight for my local Best Buy and shout, «point me to the Geeks!» And Amen for the nerd-​fest that is assembled bright and cheerily waiting for me and my hard drive woes. They are professional, knowledgeable and über-​friendly… and of course by friendly I mean they can dumb it down for me without being patronizing and condescending like those Comcast telephone tough-​guys I despise so much. The Geeks have often done minor repairs on my ‘puter while I wait and for FREE! That’s service!
Best Buy may be a huge clusterfu*k, but I’m sure the alternative of an independent computer contractor who would jack up the prices and charge an ungodly hourly rate just to show up at my door isn’t much better. So come on Unilocal,all I’m sayin’ is give Geeks a chance.