Best Buy

Wonderful customer service. I was so frustrated with Best Buy’s phone customer service that I called the store directly. Both Theresa (on the phone) and Ana (at the store) were great at taking care of my issue. I only had to explain it once and they took care of an issue I had created! Go here if you are ever frustrated w/​Best Buy. They’ll make you feel better or at the very least, try VERY HARD to work things out!

Recently visited this location in our search for some additional information about flat screen TV’s and sound bars. We received some great advice and help from Ariel. The guy is the person the other employees all page or call when they need an answer to most of their customers questions. If he doesn’t know an answer he will wisely take a minute to look it up rather then blow smoke up your… Anyway we will be sure to return to this Best Buy.

Check the prices that ring up on the register closely vs what is tagged in the store. For one item we were charged $ 9 more than what was on the tag. Only noticed when we got home and looked at our receipt vs all the items we bought. It was a sale item and I’m guessing the register computers weren’t updated with the sale/​clearance price.

I purchased a laptop online and scheduled a store pick up. I had my Lyft driver wait for me while I ran into the store to pick it up, I told him I should be in and out in just a few minutes.
I was wrong.
The store had almost no customers but plenty of staff. However, the clerk at the store pick up counter was having some issues with a customer, there was a customer waiting behind the issue customer and then me. No one came over to help her and I waited at least 15 minutes. I had to call my Lyft driver to tell him I hadn’t been kidnapped and to please keep waiting. It would have been MUCH faster if I had simply walked into the store, found the laptop on the shelf and checked out with a cashier. The «convenient» pay online store pick up option doesn’t necessarily work like it’s supposed to at this particular store.

I will write a review on every site I can to ensure that every single consumer knows not to give Best Buy any business.
My husband and I purchased our kitchen appliances through Best Buy in August of 2015. Two months later, we have experienced four installation attempts with a different excuse every time and are still missing our double ovens.
They outsource installation and have incompetent middle men. They have incorrectly measured, incorrectly scheduled, and dropped the ball on work order forms.
We were naïve enough to let them buy some time by telling us they’d send Best Buy gift cards in the mail and refund our installation fee. This was weeks ago. We have not received the gift cards and have had no refund on our credit card.
At this point, we’ve taken four days of PTO for installation appointments.
Please spare yourself the frustration, time, and money. Take your business elsewhere.

SHOULD BE CALLED «WORST BUY» !!!
Just the facts:
1. Promised features from salesman on the item purchased were not included on item.
2. The great service, friendly salesman and promises made before the sale changed to terrible service, rude phone support and broken promises after the sale.
3. Adjustments, or phone requests for service after the sale, results in being placed on hold for long unacceptable amounts of time, and/​or phone calls not being returned.
4. The Best Buy 15 day money back guarantee is a joke! You attempt a refund on day 1 after the delivery of a defective item, and with all the stalling and excuses from the store, the 15 days expire and the customer gets stuck with the defective merchandise!
5. When shopping around for a replacement of the defective merchandise, found identical item at another retailer for a much lower price.
6. Best Buy’s delivery department also damaged items in the home by bumping into them with the large box which was holding the delivered merchandise and caused customer’s personal items to fall to the floor and break. Best Buy’s management will not cooperate, take or return phone calls on this matter or provide information on whom their insurance company is for submitting a claim for damage.
7. I will go to hhgregg next time.

To be honest it’s like all BBs butt the magnolia staff is so great and patient with my electronics savvy bf. He’s build a relationship ship with them and wouldn’t buy major electronics from another location/​store.

Don’t know where to begin on this one, really, but the headline is, STAY AWAY FROM MAGNOLIA! I only used Best Buy for a matter of convenience to begin with, and the hard lesson learned here, is be patient, do your research, and find the best consultation and installer. I spent a lot of money with them for top notch equipment. They sell you on a higher level of expertise, which is a complete falsehood. I’ve had much, much better service from geek squad in the past on smaller jobs, with no follow up appointments needed! This store is a prime example of an electronics money pit.
Since my last installation from Magnolia (late 2014), they’ve had to come back four times, and each time is painful. The make promises, don’t return calls, and you have to keep following up because every message you give someone, goes into the Magnolia Black Hole.
They’ve completely lost sight of how to deal with customers, and what they should be providing as far as service.
My advice is to find someone that’s independent, and cares about their own reputation, and the company they work for. This may be tough, but be patient, especially if you’re considering a big job. Ask all of your friends and family if they know of anyone. Last resort, make the effort and drive to ABT, I only hear great things about their installers.

Worst customer service ever– don’t waste your time going there. Plus they really don’t care about whether or not you spend your money there– so don’t.

I came here to buy a TV. Mario helped us out and was extremely helpful. He was very friendly and professional. The TV had some issues and Mario was able to help us with the exchange. It’s too bad the first TV wasn’t great but overall it wasn’t any more painful than it needed to be. Thanks Mario!!!

I really love this best buy they better then 87^th street

I try to avoid places like this as much as possible. The long waits for customer service reps, the long waits, people trying to sell you on something you’re not even interested in purchasing, etc.
Well, I had to bring my laptop in because it wasn’t charging. My Apple Care had just expired so I thought Geek Squad at Best Buy would be a little cheaper if they could figure out what was wrong with it. It was less than a minute for a service representative to help me out, and about five minutes for him to figure out what was wrong with my laptop.
I was out of there in 10 minutes with a new charger and a little less biased opinion of electronics stores.

Was on hold for literally 20 minutes – no one ever picked up. Called back, 10 mins on hold, no answer. Terrible.

This review is for Geek Squad only. They are completely inept and have no idea what they are doing. When my iphone screen cracked, they took the broken phone and shipped it out WITH the SIM card, which they never should have done. I didn’t realize it because I am not tech-​savvy. Lines are crazy long and there are always a ton of employees just standing around picking their butts. Their customer service is terrible. They are inefficient and rude, and I physically felt my IQ drop several points after having to engage with these people.
***Do yourself a favor and just go directly to a Verizon store if you need help with your phone. The «Geek Squad» employees at this location are not nearly smart enough to hold the title of geek.

Super excited to get a remote start for Christmas! Come to find out that communication with the Mobile Install guy was far from good…
I called the first week of January to get an appointment. I had to leave a message with the girl who answered for Best Buy. The guy never returned my call.
So, a week later, my boyfriend was heading to Best Buy and I asked him to schedule it. He did and it was three weeks out. That was fine — I guess they’re busy this time of year with these kinds of installs. My boyfriend told me the appointment was at 9am.
Well today was the day of the install and I called at nine to make sure it was the right time… the website says they open at 10am. When I called — no one answered and it said they were closed. So, we were at Best Buy right at 10am. The Install guy was there and told us we were an hour late and that he couldn’t do the install because it would make the other appointment in the afternoon an hour late. So there he is, with nothing to do, but he can’t work on our install?
I know that this is partially our issue — we came late to the appointment. But, the this is so just a lack of communication between the installation guy and the client. He never mentioned that his shop opens an hour earlier than the store and said just to come anyways. There was never a confirmation phone call of the appointment. When we spoke to the manager, Mitch, he didn’t really seem to care — just said «When they schedule an appointment, it’s pretty locked in, you just show up.» I had said that the communication could be improved — calling me back in the first place, maybe having their voicemail say that the store was closed but the Mobile Install was open, etc. But he didn’t seem to care.
I think even if the manager had said, «Yeah, you’re probably right about communication,» I would have felt better. But he didn’t, and so we returned the remote starter and will not be dealing with Best Buy for this kind of thing ever again.
If you end up here for a mobile install, make sure you’re very proactive, because they clearly are not.

I needed to return an extra laptop that I had bought. Customer service rep named Ariel asked why I was returning my laptop. I informed him that I no longer needed it. He then asked what store I bought the laptop from. I asked if there was a problem that I was retuning the laptop to his store. He said, «Well kind of. We get hit with the return and it hurts us». I’m not quite sure why I, as a customer should have to worry about that. Not to mention feel guilty for it. I asked him if he would like me to take the laptop to the store I got it from, about 20 minutes away, and return it there. He said, «If you want, you could». I said, does it matter where I return it? Can I not return it here? He said, «yea, you can but it’s not good for us». I couldn’t believe that a customer service rep was more concerned about how my return would affect his store, than how the service was. I was floored that this happened. I own my own business and I would never accept it if one of our employees made a customer feel this way and treated them so poorly.
At that point I continued with my return but I asked to speak with a manger. Ariel asked me if what I wanted to talk to the manager about had to do with the return. I responded by telling him that I just wanted to speak to a manager. I soecificallg asked to speak with the main manager of the store. Ariel called someone over the headsets they wear. He spoke with someone and then asked me what I wanted to speak to the manager about. Again, I told him that I would just like to speak to a manager. The head manager of the store and I specifically asked that they NOT send an assistant manager. About a minute later, this man approaches me. This guy looked desheveled, mad that he had to be there and just overall he looked like he was miserable. His name was TC. When TC asked how he could help me, I noticed right away that his name tag said assistant manager. I didn’t want to waste anyone’s time explaining anything, because I had already asked Ariel to send the main manager of the store, so I told to TC that I would like to speak to the main manager. He immediately looked away, without wven responding to me, and looked at Ariel and asked, what is this about? Is this about the return? I then asked TC why he had completely ignored my request to speak with the main manager of the store and he then started arguing with me and mocking me. While he was laughing, he said, «haha. You want to see the ‘main manager. Yea right. The main manager. Whatever.» Then he called over his headset to someone.
Within a minute or so, a man arrived. The mans name is Joe. I asked him, to clarify, you are the general manager of the store, correct. He rolled his eyes and said yes. I asked if he would give me one minute so that I could at last finish up my return. He said yes. I continued with my return and Joe walked away. When done with my return, I look around for Joe, and I see him chumming it up with TC and nother employee. Chatting and hand shaking. Obviously Joe had no concern for dealing with any customers, let alone a customer such as myself who wanted to specifically speak with him about the poor service I was receiving.
I headed over to where Joe was with his buddies. I asked of I could speak with him separately. He grudgingly said yes. I started off by explaining to him that most times, I avoid his store, because the customer service is beyond awful. I told him I usually go to a store that’s totally out of my way, just to avoid the unpleasant experience I always seem to have at his store. He said nothing. I then told him what happened with Ariel and then with TC and as a customer, should not have to feel guilty about where I return a laptop. Joe still said nothing. When I was done explaining, Joe still had said nothing. I asked him if he had any thoughts or anything to say on what happened. He said, «What do you want me to say. He shouldn’t have done that». I couldn’t believe that someone that was charged with heading an entire best buy store could was just so nonchalant about the whole thing. There were no attempts for an apology. Not even an attempt to explain. Nothing. That is when is realized why the customer service at this store is so beyond atrocious. It starts from the top. Under Joes leadership, or lack there of, it’s clear that there is the same disregard and same contempt for the customer that comes into his store. His poor leadership skills are the cause of nearly every rep I’ve ever interacted with and every experience I’ve ever had there always being awful. This store is clearly led by a manager, Joe, who could care less about the quality of service that his store provides. That sense of not caring clearly has trickled down to the customer service rep themselves.
After this experience, it’s highly unlikely that I will ever make another purchase from best buy. This was probably the last straw.

My first time buying here. A great experience from sale to delivery. When I walked into the store, an associate came over to help me almost immediately. I knew what TV I wanted, so he explained about that particular model, did not try to sell me something else, and wrote up the order for delivery. In and out in 20 minutes.
As promised, the night before delivery, Best Buy called with a window for delivery — also sent an e-​mail. Next day, I was called when the deliverers were 20 minutes away… well within the delivery window. They were very professional, friendly, and helpful. Overall, a very pleasant shopping experience!
This store now has a new customer.

It will be rare if I ever come in here again — which is a shame because they do have a very nice inventory of good product but the processes and the people working just out right suck. Sorry. I’ll avoid at all costs.

Ah Best Buy. Too much of my money is spent in your store. But I just can’t resist your prices and deals!
I’ve always looked at the customer service/​return line with trepidation. Who wants to stand in that line and hear people argue with the BB staff about being 1 day out of their return policy or crying to the Geek Squad over the death of their computer (RIP to my Compaq laptop. Sigh. We had some good times but even the geeks couldn’t save you). The wait in that line is usually 30 plus minutes. Ugh. Ain’t nobody got time for that!
But the other day my fear of the customer service line disappeared with the help of one of their managers, David. David was efficient, helpful and knowledgeable about my odd request. He was awesome and had me out of the store in less than 15 minutes with my item. Awesome!
Customer loyalty = respecting my time + great service.

Have you ever walked into an electronics store armed with all the knowledge you need, but you just need an employee to get the item for you?
That’s me. Every time I walk into this Best Buy. The employees do NOT approach customers, and they literally stand there talking to each other trying to look like they’re busy.
On top of that, there are cashiers who refuse to take cash (because they check a drawer out at the beginning of their shift and if they don’t have to do anything with cash, they can just check it back in without having to do math. Math is hard).
Finally, you are a TECHNOLOGY store. Your contactless payment option on your credit card readers should NOT be disabled. Seriously.
Don’t even get me started on the Best Buy markup…