Freshii

I work in the loop and I managed to convince one of our partners to pay for a group of coworkers juice cleanse for a week. After doing a few days of research I decided to go with Freshii with our cleanse. We had a few hiccups but at the end of the day everything was resolved and cleared up. The food is delicious/​healthy and I plan to use them for office catering events often.

I’ve visited a couple of Freshii’s and this one is by far my favorite! The customer service from management and staff is exceptional. I was not anticipating the food to be so good, my go to are the Buddha Satay and Fiesta Salad. I also love their grab and go section, fresh salads and fruits.
I also am in love with their M&M chocolate chip cookies!

A few months ago I emailed the corporate office about this location and got no response. After spending literally hundreds of dollars here (it keeps track when you online order), I vowed that I would never go back, but today I was desperate so attempted to online order. I should have trusted my instinct to avoid this place. I order online, and 4 out of 5 times when I’ve showed up, the order was either not ready or wrong. Today was the last straw. The website had no «replace quinoa base» option, so I chose «add quinoa», paid extra and wrote in the notes to replace it. Apparently, that was too complicated for the people who work there. When they remade it (with no apology and with me standing there) they showed it in my hands after 2 seconds, and I didn’t realize until after I got back to my desk that they had added cheese (I had ordered none) and didn’t include avocado. I called to ask to speak to a manager, and was told that they were «super busy» and one wasn’t available, but would call me back. I was just in there, and there was literally one person in line.

This place is healthy, don’t get me wrong, but it’s not 100% guilt-​free. It’s not guilt-​free at all.
I got the «Market Wrap,» which includes «Field greens & spinach, quinoa, beet slaw, apple slaw, carrots, cranberries, avocado, honey dijon” — I didn’t taste much in the way of honey dijon, and I felt like the whole thing tasted way too healthy for me. I know it’s a silly complaint, but where is the happy medium of tasting great while still being healthy?
And the worst part of this story is that I looked up the nutritional value afterwards – one market wrap is 840 calories, and 1085 mg of sodium! I should have just eaten a cheeseburger and fries instead!
I guess next time I’ll go for the salad? .But where’s the fun/​taste in that?

I love Freshii. If I do get lunch out, this is usually it. Since the lines can get long I often order online and pick it up. However, almost every time my order is wrong. I don’t understand how this happens because it is right there IN WRITING. Somehow, when it gets inputted into the computer, they manage to get it wrong. I will say though, when I say it’s wrong, they will usually give me my meal for free. So, they make up for it, but seriously, can’t get an online order right?
The food is good, don’t get me wrong. But sometimes, the hassle just isn’t worth it.
UPDATE: after I posted this, the owner and manager reached out to me personally, so I’m going to give it another star for the personal response.

Visited Freshii during their anniversary celebration last week (7 years I think).
I tried the buffalo wrap and added chicken. It was quite good, made quickly and overall, pretty tasty. The wrap was a bit dryer than I would have liked and I admit, it was a ‘healthier’ meal, but definitely fresh and a great lunch. It was also pretty filling while not being overly huge.
Worth a stop for lunch!

Meh.
This isn’t the first freshii I’ve been to, but this will be the last time I go to this location.
Not only is it slow, they almost got my order wrong TWICE. They messed it up once and as they were about to put the lid of my salad for the re-​make, I had to ask if they remembered to put the chicken. Of course the answer was no. The manager (I assume) questioned me and looked at the order ticket; it wasn’t until I showed him the receipt did he believe I paid for it. His excuse was because he didn’t read it. I guess that can be a valid excuse, but I was the only person waiting for the order!
Solution: Learn to read.

Very underwhelmed by my first and only experience here. I expect to receive a hearty salad after paying $ 9, but in turn I received a bunch of lettuce and a little bit of the other toppings. I will stick with Protein Bar.

Two words. Huge disappointment. I normally avoid commenting after only 1 order, but I figure what the heck. This was really not good.
Ordered delivery via GrubHub. The Freshii menu is very appealing as far as healthier options go. No complaints about the freshness or quality of ingredients. My mistake was ordering a salad with the dressing tossed in. That is their default option, by the way. Very unusual… but I thought I’d give it a try. What a mess. Don’t do it. I ordered a «Build Your Own». With exception of the Romaine lettuce, they were VERY stingy with the ingredients. I have read other reviews that said they are inconsistent with this. Unfortunately I was ripped off this time. Then there is the soup. I tried the Asian Vegetable Soup. For $ 5.99, it’s a quart, which isn’t a bad value. But it arrived barely warm, which always concerns me from a food safety standpoint. I couldn’t even go further than tasting it, though. The noodles were BARELY cooked! Al Dente rice noodles are not good. Decided to save it for lunch the next day and finish cooking the noodles. Only enjoyable item was the Quad Berry Blast Smoothie. I love Kefir, and they use frozen Kefir in their smoothies, and it’s delicious!
Undecided as to whether or not we’ll try Freshii again. A relatively expensive, not-​so-​good meal.

WARNING: They work in SLO-​MO here.
I came in around 12:40pm to check the place out. I noticed there was a bunch of people that were waiting for food. Some of them looked really impatient. Menu has some intersting items on there that I thought I’d try it out some day. I only came in to get a snack. I ordered a cookie and a Juice Smoothie. The cookie was already self serve so I only had to wait for the smoothie. I waited 20 minutes for my smoothie. And from the looks of how they were working, it appeared that everyone waited at least that much or longer. Yes, they are new and probably still working things out, but noone looked like they had a sense of urgency. I mean come on… you’re located in the Loop and it’s lunchtime. People don’t have leisure time just to be waiting. And I ordered the house special juice and it didn’t have any flavor to it. Probably because it was a bad combo of ingredients or their fruits weren’t just ripe enough. Don’t advertise it as your special if it can’t live up to the name.

It’s not that Freshii is bad, it’s that their salads are crazy expensive.
The same ingredients and similar sizes in a «build my own salad» that costs me about $ 8 at Mac Kelly’s in the SLoop is about $ 13 here.
Plenty of other options (Potbelly, Specialty’s, etc.) in the area at 20−50% lower costs.

I appreciate Freshii’s attempt at providing healthy fast food in the Loop — it’s hard to find elsewhere.
However, this location can never seem to get my order right. Even when it’s a «standard» order (Bliss Bowl, not a build-​your-​own), they regularly omit something. Typically, it’s one of the more expensive items, like avocado, that I’ve paid a premium for.
And of course, if you get take-​out, you won’t notice until you are already out the door, and it’s too late to complain. They really need to step up their quality control at this location.

Great spot for a healthy lunch alternative — the space is very clean and well-​maintained. The communal farm table and fun wall art really set the tone for a fresh, friendly atmosphere, which the staff and owner make sure is always on the menu! I have tried nearly everything on the menu (with salmon being the only exception) and have yet to be disappointed — the red cabbage slaw on the new falafel bowl is AWESOME!!! If you are working down in the Loop and are looking for fresh, healthy food options, either pre-​made or customizable, I highly suggest giving this spot a try.

I order at freshii a few times (3 times), usually get the Buffalo Wrap, honestly for the price I can go to Native Food which is right beside it and get something that will fill me up, one time I got a juice «the ABC», and it was so water down that it didn’t taste anything but water and I paid 8 $ for it. But the major reason why I wont go back there is that they have TWO TV showing Fox News. they only have 6 tv in the whole place and two of them are FOX. I could understand if they had MSNBC or CNN to balance it out. but nope. I hate when people blend politics when Im eating a wrap. I gave them the feedback and of course they dont take it.

What a ripoff! $ 10 for a bowl of noodles that looks like a $ 1 thing from trader joes! You get charged $ 2 for a few crumbly pieces of tofu and there is virtually no flavor! Never again!

My first time at this location was at lunchtime on a Tuesday. Though close to the financial district people come in and out of the place pretty quickly so it is not packed. The staff rushes the orders and provide very friendly service. So if you’re looking for fast service, good food and friendliness come here.
The menu also offers a great variety of healthy options. I like the food, and the staff is friendly especially the owner, Alex.
They have other locations in the loop, but this one is the best!

Ugh. Ingredients are always wrong. What’s on website doesn’t match in-​store menu. Workers don’t take responsibility for anything being wrong and aren’t apologetic. Going here is stressful. Your job is to make me an f-​ing salad and make it right. Anything less is unacceptable. If that’s not something you can do, step aside and give someone else a turn.
UPDATE 12 – 14: Alex, I have zero interest in having anything to do with you or with Freshii. Please do not contact me again. Thank you. Dana.

Alex whom owns/​manages the Presidential Towers location from my understanding, reached out to me after my initial review. He offered to buy me lunch since my first visit during opening week didn’t go so well. I appreciated his willingness to reach out to make things right, so I thought it was only right to give Freshii another chance.
I went in today and saw Alex a little before the lunch rush. I asked which was his favorite item on the menu, KALE EFFECT Bowl he said without hesitation. «I’ll have that.»
It was really very good, a large portion of Rice, Blanched Kale, Chicken, vegetables, Peanut sauce with a bit of a kick. Long and short, I’ll be back for the Kale Effect bowl again, and again.

I really wanted to like a new vegetarian spot and guess what… I did!
Yay Freshii!!!

This location just opened a few days ago. I didn’t notice until they put the chairs out on the side walk and a pretty girl offered a bit nice Mango Tango smoothie sample yesterday. I went to Freshii for the first time for lunch today. I would say I like it but not loving it.
The décor is refreshing and bright. I really like the light green wall which makes the whole place young and fun. We had a hard time picking what we wanted because everything looked healthy and tasty.
I love Quinoa so I went for Bliss bowl. My friend picked the Harvest wrap. Both of us added chicken. While waiting, I tried a few samples they offered. The sunshine juice was nice with a ginger spicy taste. The pita with hummus was fine except the pita or wrap slices tasted very solid with out any fluffiness.
My bliss bowl was warm in a huge post-​recycled paper bowl. Unfortunately, the meal looked very boring without much colors. It has 3 – 4 cups of quinoa which is great. It just doesn’t look very attractive if you see the picture I took. It tasted fine I would say but not great. I was full when I finished the half of meal. The best thing is I was not hungry at 3 or 4pm as I usually do. So this bowl does provide enough energy for the whole afternoon. My friend’s wrap looked very colorful and she said it was pretty good too.
I love the whole concept of Freshii. I am sure I could addict to one of their healthy food so I could eat here more. I think it could not go wrong if I just have smoothies or Juice. Another thing is the lunch was kind of expensive. The lunch is more than $ 11 without drinks or anything.