Euro Collision

Just a quick shout out to Euro Collision and Hasan! They did a great job repairing my car this fall, at a competitive price. When I left, Hasan told me to come back anytime, even if I just needed air in my tires. My husband knocked the sideview mirror off his car, and I ran in this morning with no appointment. Hasan and one of the mechanics got it back on, made sure it worked, and had me on my way in under ten minutes — no charge! I’m so glad I found them, they’re great.

Extremely satisfied with the service and repaired, I would rate it ¹⁰⁄₅ stars.

My boyfriend told me if this place was an option to get our car fixed that this would be the place to go! Euro Collision has always exceeded our expectations. They go above and beyond just doing the repairs. From the moment I dropped my car off every single person I interacted with was friendly and made sure I understood what the process was and what I should expect. I was quoted to having repairs done in 4 days, and they got it done in half the time! The trunk and bumper look fabulous, like brand new. We don’t even want to take it out of our garage and park in the street anywhere. The molding that was coming out from the driver’s side from when the door got stuck parking too close to the curb got put back in without even asking. It wasn’t part of the damage from the accident, but done out of care in the sense of you saw something else broken and you fixed it. I equate this to someone leaving trash on the floor and you see it like it’s an eyesore and you did something about it and picked it up and threw it in the garbage. Imagine if we all did something like that! I have to say, it totally made my boyfriend’s and my day. I can say that I wouldn’t look to go any place else. I want to say they will have our future business any time a situation might arise, but I’m hoping no other situations arise. I would certainly recommend them to anyone who needs their car repaired!

I recently took my car to Euro Collision on S. Wabash Ave. for a non-​collision type issue with my car. I recently moved to Chicago from Northern Virginia and I live right around the corner from the place. Since I haven’t established any relationships with any auto service providers yet, I thought I’d give it a shot to see if they could help me. To my surprise, they could and did!
From the moment I walked in the place I was greeted with a warm, friendy, and helpful attitude. I spoke to Raul C. who was honest in giving me «best case» and «worst case» scenarios and assured me that he and his team would shoot for «best case.»
In less than 20 minutes, my issue was corrected and I was on my way!
Hopefully, I won’t need collision work any time soon, but if I do, my car will be taken to Euro Collision. Thanks Raul!!!

When it comes to Euro collision, the words cannot speak much. I came here after checking probably 3 different places each giving me a wide range of estimates. Credibility efficiency and quality of work are what made me chose them over the others even though I had received cheaper offers. Shaban and Hassan both made the transition goes smoothly which made everyones happy at the end. I highly recommend them for friends and non-​friends alike. My best regards go for them through this medium of communication. Good job guys and keep up the good work. After all, it’s a standard of quality you set for you and others.

This place boasts professionalism above all else, but somehow they miss the simple things like communication. I had a pretty frustrating experience here.
Someone smashed my driver side window and I needed to replace the glass. I decided to go through my insurance company’s suggestion, thinking that I might get charged a little more but it would be a hassle-​free experience. WRONG.
First, my car was towed to the shop. I called the next day to confirm that they received my car. That’s when they told me that I had to sign paperwork before anyone could work on the car. No one told me that but the polite receptionist said she would send me the forms and I could email them back. I never got the forms so just decided to show up and sign in person. Not sure if anyone would have contacted me to let me know about the paperwork or if I’d end up waiting thinking my car was being serviced when it wasn’t.
In the walk through I noted that in addition to the glass, my hubcaps were missing and he wrote it on the paperwork. I also gave him the number I wanted to be reached at. Then I was told that the car would be done in a day. It was a holiday weekend and I dropped the car off on a Saturday, so I patiently waited until Tuesday. I called and was told the car would be done that day. No one called me by the end of the day so I waited until midday Wednesday. No call, no update still. I finally called Wednesday evening and was told the car would be done by Thursday, not sure of the time. I was assured someone would call me. Thursday, I did receive a call towards at the end of the day, so I rushed to pick up the car. Except that my car was at their express location and I wasn’t told that. The place was down the street-​about a ½ mile away– but I took an Über there and the receptionist apologized and told me I had to walk down the street. Why couldn’t someone have just told me which location to go to?
The window was fixed; they also made a bunch of smaller repairs that they said were necessary. But there were no hubcaps on the car. They said they had no knowledge of the car needing hubcaps. I was pretty frustrated– I waited far longer than the 1 day estimate I was told and the car wasn’t completely serviced. But I decided to stick with them while they ordered hubcaps for me. It wasn’t even easy for me to get them to order the hubcaps. I had to call the insurance adjuster on site a couple of times before finally reaching him. Then the order was placed.
I was told I would get a phone call when the hubcaps arrived. I waited nearly a week and received a phone call that I could come get the hubcaps. I called back the next day to say I could make it on Saturday. The person on the phone was snarky, telling me I needed to come get the hubcaps because he didn’t want them sitting there for like a month. Um what? You called me yesterday, and I called you the next day to tell you I could make it on the weekend. He told me I was supposed to have received a call days ago. So your employee calls me days after my hubcaps arrive, and you snap at me for waiting too long to get them? What? He did apologize. But it was irritating to know that the hubcaps were sitting there for a few days and I didn’t know about it.
Anyway, 2 weeks after my car was vandalized everything was completely done to my liking. As others have said, the staff here is mostly polite and professional and the place is nice. But 2 weeks to get my glass fixed and hubcaps replaced, and me calling/​hunting people down instead of being called with status updates about my car– this was just an unnecessarily frustrating experience for me. I paid a hefty amount knowing I could get the work done cheaper, but I was willing because I would have peace of mind and a smooth experience. Was wrong about that.

They do exceptional work in very timely manner and provide phenomenal customer service from the minute you walk in up to the time you pick up your car! I took my car in after it was rear ended. I was warmly greeted, told exactly what would be done, how much it would cost and when it would be finished. They provided me with rental and kept me informed of the progress on my car with text msg a and a phone call from the guy who did the repair. When I got my car back it looked brand new and washand washed. They even reloaded my trunk with my million shopping bags. I’ve been taking my car to the dealer for past 20years and euro collision is far superior in both the work they do and exceptional customer service they provide.

I was desperately looking for help to remove my car license plate with rusted/​stripped bolts. After trying myself many times using liquid wrench, I finally gave up and decided to get professional help. I went to firestone first and they weren’t interested. And I went to South Loop Auto Shop and they said they were busy. So, I finally ended up at Euro Collision. Nice receptionist who called for Raul who immediately took care of it. He not only removed the heavily rusted bolts, but also replaced with new bolts. He shaked hands with me and sent me on my way. No charge. Truly professional and quick. I will come here if I need any auto body needs.

If you own a Volkswagon, this is the place to take it for collision repair, no stalling no excuses, prompt service. Very satisfied.

Have used these folks twice. They are outstanding! Before you read any further, they are honest, ethical and efficient. The first time I went there, they were not able to get the car washed after it had been repaired. So, they gave me a certificate to the place they use. Yesterday, I went in because the front left wheel cover of our Jeep Cherokee was hanging like a six year olds loose tooth. Raoul looked at it, fifteen minutes later had the clips and reattached the bumper. They did at no cost! This is before I said I would write a review! If you commute in to the city, well worth bringing your car here. If you live in the city, this is the first place I would go for an estimate.

I filled a claim with my Geico insurance for vandalism. Some jerk keyed some profanity on my hood. The whole process was easy and painless. The staff is friendly and very informative. They made my hood look like nothing had happened all in one day! When I picked up my car, it had been cleaned and vacuumed. Great service overall.

Everyone here is awesome. No one likes getting in a car accident but these people are professional and guarantee they will get your car back to 100%. Everyone great from the girls at the front counter all the way through to the owner. Highly recommend.

Good marks for replacing my bumper. But the manure smell and incomplete work on rewiring some of the turn indicators and fog lights are what bring us down to 2 stars.
I had to go back to get the wiring completed and the stank took a couple trips to the detailer to fix.

I was very impressed with Euro, they fixed my front end damage in 1 week. They cleaned my car inside & out. This was my first time having to repair a car & they gave me a very good experience! I would recommend them & use them again if I ever have to again.

So bumpers and made for bumping… however it was time to get my bumper completely replaced. Shaban and Nick were amazing. They delivered on EVERYTHING they promised. The level of customer service and high standard of quality makes them an A plus in my book!

I just had my car repaired here for the second accident this year. Customer service here is simply amazing! Everyone is polite, friendly, helpful & very accommodating. They even set up my car rental reservations for me. Talk about service with a smileMy car looks just like new! Have your vehicle repaired here and you won’t regret it.

I was sent to this body shop by Geico Claim Department after a minor collation with one of their clients. I arrived on a Friday morning and the process was extremely quick. While they took pictures of my vehicle, I was signing paperwork for the rental they provided me with in exchange. Shortly after, they informed me of what would be fixed and how long it would take. I have to say that it took less than 30 minutes from start to finish.
3 days later, they called me and informed me that my car was ready for pick-​up. Go figure. I did not have to constantly call and get the run around. They replaced my front bumper and it looked brand new. I returned the rental, they went through what had been fixed with me, and I was out the door within 30 minutes. Cost me absolutely nothing and only took 1 hour of my time between drop off & pick-​up.
The staff is professional and on top of their game.
Very impressed.

I would highly suggest this place for women who dread going to auto repair shops. Everyone here was very friendly and helpful. I never once felt intimidated walking in here. It is very nice inside, they have coffee and a nice waiting area. And their work was great! I dealt with Amanda throughout the 10 days my car was there and she was awesome! She kept me very informed. The only thing I would suggest would be to do a more thorough car detailing, as when I picked my car up it just had a basic cleaning. Overall, I would definitely recommend Euro Collision!

I have never been to a more efficiently run and friendly auto-​repair place. I worked with Sergio, Chris, and Mark and could not have been treated better. I arrived early and the women at the front desk were kind and able to process me early instead of making me wait until my scheduled appointment time. Everyone said hello upon arrival and goodbye when I was leaving. While Geico recommended this place of business, I would definitely go back!

I brought in my car to get a quote for some body work. Everything was smooth and I got a quote in under 15 minutes. Since everything looked fair, I decided to drop my car at the store (Nick was my contact). This was Saturday and I was told that my car will be ready by Thursday.
Between Saturday and Thursday, Nick called me twice, on Monday evening and then on Thursday morning for a quick 1 minute update about what’s going on with the car. He informed me on Thursday that the car is ready for pickup. The job was perfect and car is as good as new. No complaints at all.
I was very impressed with Nick and the quality of work and punctuality. Highly recommended.