Citibank F S B

With today’s banking, I generally just use ATM machines, however, I recently had use the service of the tellers which were fantastic.
I originally was working with Francesca (sp?) but forgot some information that I needed to complete the transaction. She gave me couple of options I thought the best option was to leave and obtain all of the information that I needed and to return later.
When I had returned, Francesca was with another customer, so Barbara was able to assist me. Granted, there was a minor computer glitch both she and the branch manager apologized for the delay. I stated… No big deal since we all work with computers and we know how computers are. It was great the way the minor delay was handled.
I would highly recommend this branch of Citibank.

My ATM card was stolen and they took everything from my account. I was told the ATM pics would be investigated but after over a year of getting jerked around, nothing was solved. Then, after hiring a lawyer they still did not respond. Was sent to a collections agency and was charged fees and late fees on top of what was stolen from me. This place is full of liars and will not help you if anything happens. They do not deserve your business and I will be taking mine elsewhere.

I just switched to Citibank and so far the experience has been pleasant. I’ve gone in this location a few times to settle some matters and asked a few questions. The bank tellers are very friendly and helpful. My only complaint is that I haven’t been able to find too many citibank locations throughout the city. I’m hoping to find more.