Chase Bank

This review is specifically for Michael Davino. The rest of the staff at the branch are very helpful and friendly, always willing to help. However the experience I had today with Michael was one of the most disrespectful moments I have ever had as a customer anywhere. With only one teller at the branch and no concierge I peaked my head in his office to ask him a quick question (as I am leaving the country today) only to be met with the slammed door in my face. I’m a pretty easy-​going guy so when this experience happened it was shocking. The guy not only is a tool but to do that to a customer shows no loyalty to the company he works with or to his clientele. Nice one Michael but don’t let that cheap shirt and cheap Thai get to your head. Although you work for a bank you’re still not a part of the 1%.

I have been a customer of Chase for over five years and I haven’t had a problem until today. I walk in to deposit change and they tell me that they don’t have a coin machine and that I can only deposit change in rolls. So then the teller sits me down to count out my own change at the bank and put them in rolls. I’m confused on why if I am the customer I am doing their job. It really left a bad taste in my mouth.

Worst bank ever. I recently had my wallet stolen and couldn’t deposit money into my account! I was chargerd

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I got into a bind with chase bank. My account was high jacked by a creditor as a collective effort and seized. The bank was refusing any information. They only gave me the attorneys name that did this. I was stone walled placed on hold. I called Geraci law. The lawyer told me to get the court date and ask for exemption. You get 5000 dollar exemption and the money is returned to you. I have 1200 dollars in there. I call chase back and had to fight with them for 30 minutes on the phone for a court date and place. This information they have to give out by law. Chase bank is the most anti customer in all banks. This is despicable behavior by any bank staff. People don’t choose not to pay their bills. They are trying to survive but it looks like or I suspect corruption. The bank manager probably gets a kick back from the lawyer or smoking of exchange is going on here. By law I am supposed to be handed documents on cases like this as a customer. I should not have to fight for it for 2 days. I will initiate a class action lawsuit against Chase Bank and law firms on the behalf of all people that lost money in this manner. People supposed to be given this information by the bank. It has to be taken into law to mail this info to customers who’s account was affected in this way. I want to force all banks to do this. If you lost an account this way email me to get listed on the class action. Also email me if you are a lawyer willing to take this case.
don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Megan. Was busy with a phone call still said hi. Took us both to a room that was more quiet for opening an account. Answered both of our questions completely. Couldn’t be more pleased. Also. the tellers are ALWAYS in a great mood. Great location. smart employees.
thanks Megan.

I do business banking at this Chase location and must say that the staff is fantastic. If I personally banked at Chase, I would certainly use this location.

I wish you were allowed to give things zero stars. Or negative stars. There should be some kind of indication when something goes beyond «bad» into «evil»

Meh. The entrance is a little tight.
ATMs are right there in the doorway.
Employees are friendly.
I just like other Chases better.
Bike parking on street and across the street.

True story: The teller just called me «Bro»
Holy Blind Man!

With the WaMu takeover my mortgage got assigned a local rep, the intro call went something like this:
Rep: Hi, I’m your new Chase mortgage rep (insert name) at the 2501 N Clark branch.
Me (wondering why my mortgage needs a local rep): Hi
Rep: Here is my contact info blah, blah, blah
Me: Ok, thanks. Have a good ni*
Rep: Actually, I’d like to talk to you about our checking ac*
Me: Sorry, I’m not interested in banking products at this time, but thanks.
Rep: Ok, but if you get this checking account and refinance you ca*
Me: Really, I’m not interested in banking products, than*
Rep: See this checking accou*
Me (angry): OK, let me be perfectly clear. I. AM. NOT. INTERESTED. IN. BANKING. PRODUCTS! GOT IT?! Thank you and good night.
Having worked in client service most of my professional career I know two things will almost certainly turn a sales pitch south, fast: the hard sell and not listening.
Unfortunately, Chase seems to excel at both.

So, I have a Chase credit card that went up to a 29.99% interest rate. I called and they said they couldn’t do anything. A couple days later this branch called me and asked me to come in and said they could help me out. I was told that if I opened a Chase checking acct they could get me a lower intro rate card and I could transfer my balance to a new Chase credit card. I was elated! Then I got the rejection letter in the mail in regards to the new card. I called the number on the letter and the woman told me that Chase DOES NOT do balance transfers between Chase cards. I was really angry. I called the guy I dealt with at this location and he was like «wha?» Said he would check it out for me and call me back. That was two days ago. Never called me back. So, while I’m scrambling to make sure my direct deposit is changed and my automatic debit for my student loans is changed over I still have a ridiculous credit card APR with no signs of help anywhere. Not a fan. Not a fan at all. I feel like I was scammed.
**UPDATE**
So, I went in last week to close this acct once the first direct deposit went through. The manager asked me to sit and chat with her about what was going on. I explained the entire situation and she looked absolutely mortified. She even told me that she was mortified. She apologized profusely, told me she would have «a word» with the banker that I dealt with, threw in some perks, and gave me a new and more experienced banker. She even called me today (Saturday) to get some additional information to try to get me a «special consideration» new credit card. I decided NOT to close my acct. She definitely redeemed Chase for me.

I heart Chase. I do all of my banking through them — checking, savings, student loan, credit card, IRA… I’m a one stop shop kind of gal, and Chase provides that for me. Plus they have ATMs freaking everywhere.
I’ve never had an issue with any of their services, though the cutie that set up my IRA didn’t set it up correctly… Perhaps he was just too busy dreaming of how cute our babies would be… or maybe that was just me.
As for the other employees working here — to be honest I’ve only been in a few times since I prefer to do everything online or at the ATM, but the handful of times I’ve needed to go in everyone has been super nice and efficient. No complaints!

I opened my account with Chase in Lincoln Park on Halsted (I think it’s actually on Clark)
I’ve been very satisfied with how they’ve treated me as a customer. If I have a problem — I talk it over with customer service and it’s resolved.
When I first got my account we had to reorder my ATM card, while the first one got lost, they reordered another one, no problem and I had it within a week.
Half the time I go in there, i don’t have a deposit slip with me, I just use my ATM card and presto — deposit into my account! Everyone’s so very nice!
The only thing that sucks is the holding of checks, so, depending on how quickly I need the money, i usually go to the bank the check is drawn on, get the cash and deposit that.

I have had severly patched customer service at this location. There are a few stellar reps at this location, but there are are a few duds who have annoyed me.
Here are a few of the things that irritated me:
*While I was waiting in line a manager asked if they could help me. Whan I said that I was just making a deposit they asked for my deposit slip. then looked it over, handed it back to me & told me that I had filled it out correctly (!!@#!!) & told me that a teller would be able to help me soon… Um, no kidding Shelock. This happened on 3 occasions, twice with the same twit.
* I requested $ 5 worth of quarters :
Teller: Quarters come in $ 10 rolls.
Me: I’m aware of that, but I only need $ 5 worth, thanks.
Teller (rolls eyes!): Well, they’ll be loose.
Me: I know. I don’t care. $ 5 in quarters, please.
And today…
* I ran down to the bank around 5:30pm-ish & was a little out of breath. When I went up to the teller he took my deposit slip, but continued chatting with a co-​worker. When I covered my mouth to exhale, he said… loudly:
Teller: Did you just belch?!
Me: Um, no. I ran down here & I’m trying to catch my breath.
The teller giggled (seriously, he giggled) looked over my jagged edged deposit slip & asked me if «I was hungry» & giggled again.
Ok, he was «joking», but he doesn’t know me, he’s in a professional environmenet… it’s a bank, not Ed Debevics, & being humorous does not equal being a cock-​knock to a customer.
I continue to bank there because it is conveniently close to me & I don’t want the hassel of changing banks. Generally, the service is good. However, if I continue to have encounters with ignorant dolts then I’m going to The Chicago Credit Union.