For Eyes Optical

AMAZING service, from clearly a well educated doctor! Took about an hour and he was extremely thorough. I took an appointment while visiting from out of town. She answered every question and made sure of it every age was taken care of! I’ll be back.

Yahoo, good news! The surly unhappy-with-his-life-so-I’ll-take-it-out-on-the-customers employee is gone!!! It’s like that moment in the Wiz where everyone starts singing Can’t You Feel a Brand New Day!!! You know who I’m talking about. Hated his life, took it out on you, made it seem like every request you asked was an enormous hardship on him. (I’m thinking some little girl through a bucket of water on him and he melted but don’t quote me on that). Last night, the arm fell off my glasses, I retrieved the screw and went in there today dreading my encounter with Mr. Wonderful like the last 2 times I was in there. Instead, a young man with red hair and beard could not have been more helpful and friendly if he tried. He fixed the glasses, tightened the other screw, cleaned them, and gave me a new case which is probably the nicest one I’ve had. Answered all my questions with a friendly smile. (He may travel to and from the store in a big soap bubble but, again, don’t quote me on that).

When they can take a pair of glasses I purchased from them 5 – 6 years, receive them now in a relatively «mangled» state, with one lens out of the frame, and return them to me two hours later looking as if they were brand new, there is just no other place I would purchase glasses. I know a number of people who bought glasses at discount places where they got bad eye exams, screwed up orders and/​or bad products. They had ti go back 2 – 3 times to straighten things out. To me, sometimes value and service come before price, and even with that, I think For Eye’s prices are still better overall. But their service is always reliable and professional, at least in my experience.

This place sucks don’t go there I’ve been waiting a month for my glasses I go over there on a Saturday when they’re supposed to be open and no ones here complete lack of communication in failure of organization of orders. I hope this place closes soon.

Friendly staff, great customer service. Dr. Russ is very friendly and professional.

Stopped in recently, It’s been awhile since I’ve had such amazingly rude customer service. I mean in all of a span of under 10 min. I was in the store, they both (a manager? and a counter clerk) managed to make me feel like not. ever. coming. back! It’s a shame, because I spent several hundred dollars here the last time I came in.

I’ve had warby Parker frames adjusted once at a lens crafters so I figured I would run into for eyes. Oh my! Can you say rude! I get it if you are not allowed to bend my frames but wow, did the guy behind the front desk seem so miserable and unhappy! Luckily I walked down the street and saw two smiling faces in SEE! Avoid this four eyes location!

I will preface this review by stating that I have always gotten my glasses through my doctor’s office. But felt that the supply there wasn’t what I was really looking for. Suffice to say, at the doctor’s office, they really make sure you get what you want and spend the time necessary to make sure you leave happy & satisfied — and this is what I’m used to…
But, last summer (August 2013), I realized I needed new glasses. In an effort to really please the financial Gods, and to get something more stylish — I shopped around for the best deal. Unfortunately, for me, I decided on For Eyes (specifically the Clark location). The woman that helped me try on glasses was okay, she knew the products, she knew the special. But, she lacked patience with me trying on all the pairs that I wanted to, and didn’t give me very much guidance in areas that I asked questions. She seemed hurried. I ended up leaving and decided to check my insurance first, before signing on any dotted lines.
But, I went back, she had spent some time with me so I figured she deserved the commission. Only, when I went back, the following Saturday, the door was locked during operating hours. I waited outside for an hour and fifteen minutes (a full hour and a half AFTER the store was supposed to be open) before someone came. I gave that woman a few minutes to turn on lights, and get situated before entering.
And, when I did enter, I walked up to the counter and she sighed when she saw me. She actually sighed! When I asked her about the special and that I had (written down) chosen two pairs of glasses she advised that it would be better for me to come back «a little bit later» to talk to someone else. Needless to say, I left.
But, my conscious got to me. So, I went back, but I went to the store downtown. No issues to speak of there.
And, I wasn’t going to write this review based on some shoddy service… but that was until…
I thought I had maybe scratched my lenses a bit. Or, something oily was on them and I could not get it off with the regular cleansing towel that comes with your pair. I took them into the For Eyes on Clark. The man behind the desk asked if he could help me (he seemed annoyed/​agitated) and I tell him that I thought maybe there was a scratch or something on my glasses and asked if he could please take a look at them. He takes my glasses, asks me my name, begins to look me up in the computer and tells me that I’m not in there. He doesn’t even look at the glasses — he just looks me up in the computer. I tell him that I bought them at the downtown store and he tells me that he found me. Then he says, «that’ll be $ 25». And I’m thinking for what? We didn’t discuss anything that would be happening. Just, «$ 25». I asked him to maybe try to clean them, or rub them with whatever special clothes they have access to that I do not. He sighs (it must be a prerequisite to work there) and gets up and cleans my glasses. And what do you know!?! The scratch was gone. He then tells me that the $ 25 was a co-​pay that would replace my glasses entirely. I immediately left. I would never recommend this place to anyone for anything.
When customer service is this bad, I feel like I got ripped off completely. I don’t even want to step foot in there again for anything.
I’ll spare you the time and effort — don’t go. The glasses are cheap for a reason…

Friendly staff, clean store, and a great location so long as you’re a walker!

AWFUL. AWFUL. AWFUL.
I purchased 2 pairs of glasses from For Eyes. The first pair was fine. The second pair was unwearable. I told the clerk that the left lens was WAAAY off. Surprisingly, neither her nor her manager believed me. They stubbornly insisted the prescription was «entered correctly.» The next excuse was «it’s the curvage (?) of the lens and it’s something I’ll get used to.» Finally, i took the glasses and my prescription elsewhere to have them checked. It took 2 minutes to examine the glasses. The results: the left lens was off by 90 degrees!!! After returning to For Eyes, I had to submit the measurement documents from the other store before they would even consider checking their original work. At last, they relented, checked the lenses, and discovered they made and awful mistake. Without apologizing, the clerk told me that she’ll call when the new ones come in, and then turned and walked away.
GO ANYWHERE ELSE.

So, I needed new glasses desperately. I used For Eyes in the loop about 7 years ago and had an okay experience, so I decided to try them again. I stopped in to this location after work this week, and… I want those 10 minutes of my life back.
The girl that was working hesitantly greeted me. Like she didn’t want to engage me, but someone was holding a gun to her head. I just felt so welcome! /​sarcasm
I started to browse frames, and when I went to pick up a pair to try on — denied. The frames are locked. What?! I have been wearing glasses since I was 5 years old and I have NEVER seen this. Are they seriously worried that Lincoln Park trixies are going to start pocketing frames to sell on the corner? Give me a break.
So the girl comes over and unlocks them for me, but between her less than cheerful attitude, the crap selection of frames, and the fact that waiting for her to unlock things got old very quick, I just left and headed down the street to a competitor and made my purchase there.
Skip this place.

I love this place. I wish they took my new Insurance.

I’m so glad I don’t depend on this place for my vision, because I’d probably be an Asian-​lady-​bad-​driver-​gone-​car-​accident stereotype by now.
But shame on me, I made the mistake of getting my glasses right before they sold their souls to Groupon. I was «told» that I would be getting my glasses in 7 – 10 business days. Waited for 10 business days… hey! where are my glasses?
So I called back, and the girl who picks up the phone says, «oh they’re being shipped from the warehouse»
Call two days later, and the same girl says, «Oh, there’s no telling when they’ll get here. Glasses usually take about 2 – 3 weeks to process?»
Hey wait a minute… that’s not the same as 7 – 10 days.
Oh right, and when I tried to correct her, the girl said, «I never said that.»
Barbie is right, math is hard.

Flew in son had forgotten contacts. Folks at For eyes, asked my dr to fax prescription. They waited at the door for our cab to come by, and ran out with the contacts. We continued on to the hotel. They really went the extra mile.

Plus: Easily made an appointment.
Minus: Office staff unable to provide clear instructions on how to get their location… take the L, then take the bus… sounded complicated, and I have a car. So why not drive it from where I live. Where do you live? he asked. Ravenswood, I replied. I don’t know where that is, he responded. Ummmm… I’ve lived in Chicago for a year and know my neighborhoods. But maybe thats just me educating myself on general geographical knowledge.
Plus: Optomitrist friendly. Great. Loved the first-​class treatment.
Minus: Again, office staff– tall man, who was about as enthused to be there as I was at this point. You are employed, be HAPPY. So many people without jobs.
Plus: FREE bottle of contact solution with eye exam.
Minus: Just like the sign reads at the front desk, you MUST ask for it. And when you do, the nice gentleman at the desk reluctantly gets it — as if its coming from his own personal property.
Minus: Bill was nearly $ 100.00
Minus: The office staff refuses medical insurance. Yes. I checked with my medical coverage prior to going. And yes, my Anthem Blue Cross/​Blue Shield covers eye exams. But the nice gentleman tells me they do not process those for reimbursements. And looked at me like, hand over the money… NOW. Okay, just let me call my insurance and clarify this BEFORE I just hand you $ 100.00. I pay for insurance AND this is a tight economy!!!
Plus: Insurance company says they DO reimburse for eye exams — whether it is optomistrist or opthamalogist, doesn’t matter. Tells me to get an itemized bill, and for me to submit for reimbursement. Thank you kind lady with Anthem Blue Cross/​Blue Shield.
Minus: I have to pay the $ 100.00 bill for the exam.
Plus: I make the office staff work a little harder. They have to print me an itemized bill, and pick it up from the printer no less– a few steps away. Oh my!
GO somewhere else. Eliminate doing the work the office staff at For Eyes refuses to do. I was in a bind and was referred by 1800 contacts… shame on 1800 contacts.

I am a fan of this store just not this location.
not sure if they are on commission but they definitely act like it. pushy and rude.
I went in on a sat for glasses and bought a pair, they were running a special at the time, buy a pair at reg price get another for 29.99. great deal.
it was closing time so i asked if i could come back during the week to pick the second pair. not a problem. i came back on Tuesday. found a few pairs i liked, suddenly i was told, hey we have two drawers full of glasses you may like, come back on Thursday and i will have gone through them and pick out the ones that qualify…
Awesome! SO, I come back on Thursday… sorry the sale is over no glasses and we cant offer anything for you! b/​c we sent all the glasses back. WTF!!! UMMMM… confused. did you not tell me to come back today for the sale??? ya but sorry we cant extend the sale. SORRY. I ASKED FOR THE MGR. sorry they misinformed you.
we cant offer that… OK! i notice you have a new promo. buy a pair of glasses and get 40% off a pair of sun glasses. What about this. NO. sorry it must be on the same transaction.
ok can you rering mine?!? nope…
wow so i came back here twice like the sales person told me, for a sorry the sale is over and i get nothing…
i spent 450 on a nice pair of glasses and this is customer service they give.
So I went to the FOR EYES ON CLYBOURN… I’M SORRY FOR YOUR BAD EXPERIENCE AT THE OTHER LOCATION SIR. we hear this allot, let me offer you the same promotion…
WoW!

The exam side is fine – they’ve always been very quick and courteous.
My review is for the dumb shits that work at the glasses and contacts sales counter.
After my recent eye exam, I bought contacts, even though I don’t really wear them that often. The aforementioned dumb shits sold me a bunch of contacts on the assurance that I’d get a $ 75 rebate.
Not so much.
I sent in all the paperwork to the lovely Acuvue people, who kindly notified me that the brand I’d bought did not qualify for their rebate. So I really bought more contact lenses than I needed, just to get a rebate I wouldn’t get.
I know, I know: buyer beware, and you get what you pay for, and all that. But seriously: who actually pays attention to the type of contacts? And who doesn’t believe someone when they say, «These contacts are eligible for a $ 75 rebate»?
I may end up going here again because I know where it is and I can afford it, but I won’t like it.

The only place I’ll ever have to go for glasses again. I didn’t see the doctors there so I can’t say anything about them, but the sales staff is the friendliest I’ve ever come in contact with. Shelia sat with me and found what my insurance was listed under, went through pricing and tried to get me the lowest one for what I wanted to purchase. Very helpful. Bought a new frame and lenses and new lenses for my old frames from them.
Everything was perfect.

I saved my money for 2 months to purchase glasses. I’ve never worn glasses before, but I thought I noticed my eyesight getting worse and blurrier.
I made an appointment. The staff was medium-​friendly. We started on time. I had an exam. It didn’t hurt.
And then, the diagnosis. I didn’t need glasses after all. I really like it when the doctor doesn’t try and upsell me into something I don’t need. Turns out I am just OCD and there’s nothing wrong with my eyes.
My husband had an exam here for his contacts. He also had a good experience and did not have any problems with his contact shipment.

Oh my god. This place is like the Four Seasons compard to America’s Best. Sure, you might have to wait for your appt – and they don’t have a lab there, but whatever. If you went to a doctor these days chances are you’d be waiting there, too. Just with better magazines and a bigger bill.
Nothing spectacular, no. But the customer service is great for this type of discount retailer.