Chase Bank

This review primarily pertains to Vanessa, a very courteous and professional banker who helped me out with opening a new savings account. I waited for about 25 minutes as she and other bankers were helping other patrons but when I explained my time crunch, she was extremely expedient and went over the most important details about the account, sending me out the door just in time to get to my yoga class. At my request, she didn’t try to sell me anything else or try to get me to have all of my accounts at Chase, as I experienced in the past. So grateful for Vanessa!

Very fast very professional very convenient. I just forget that the bank was here but it makes my day easier that it is.

This Chase is located on the east side of Milwaukee just North of Kedzie approaching Logan Square. This location did not have the credit card authentication swipe to get in or at least it was not in practice during the day. There are two ATMs that are a bit newer or more hi-​tech. They are two portrait LCD touchscreens. Doesn’t change your experience much but it is a nice touch. They also have tellers but I did not venture inside. Make sure you fully complete your ATM transaction before leaving.

Crappy branch. No parking. Small. Not very inviting. I came in and was a total asshole one day and the woman who helped me was a gem, a beacon of friendliness and positivity during the entire transaction. She is an asset to this branch.

Pro’s: The staff. Always very helpful and friendly. I don’t think I have ever had a negative experience here.
Con’s: This place has not been updated since the 80’s, technology-​wise. It takes forever to get your transaction because it’s all hand-​written paper and total old-​school. I asked to get quarters once and I had to fill out a manual paper slip that was cashed, then the cash was converted to quarters. Yowza. Get with the times.

This branch is infuriating. It used to be great– the tellers all knew me & my dogs & they were always so helpful. I’m not sure what changed but it seems every time I go in there there’s only one teller working & some jerky bank manager walking around telling people to use the ATM. If I wanted the ATM, I’d use it buddy– this is a job for a bank teller.
When the line gets really long this same guy pulls a class act and starts telling people at the back of the line (the ones who just got there) that he can help them. I don’t think he knows how a Line works… best of all, after he «helps» them, he just brings their deposit up to the one teller that’s working & has her do it– making everyone in line wait longer. Ass.
I get that you have bankers who need to help people open accounts & get mortgages & things, but why can’t he hop in a window when there’s 10 people in line? Besides, do you really trust a guy to give you the best mortgage possible when he can’t even figure out the mechanics of a line?
Today though, today really got me going. Today i went to this branch to have some bogus charges reversed on my account. Not only did the manager and her Kronie refuse to give me back my money, but they pretended not to even know me, like i’m not in there with my dogs chatting it up with them every week… They told me they could not help me and that they did not know who could help me. They weren’t sure who could authorize this. When i told them i wanted to close all of my accounts with them they said I couldn’t close them. I had to come back tomorrow. Can you imagine? I could go to the atm and take all of my money out, but i couldn’t get it from the bankers.
I’m all for chase bank, and as a general rule, i love them, but this branch? sucks. I will never do business with these low level crooks again.