Look Nails

If I could give this place no stars I would. This place not only appeared to be run down and dirty, but their costumer service is absolutely DEPLORABLE.
I was gifted a Groupon for this place and called to make an appointment. I mentioned my Groupon and the man said «Oh. We are remodeling for awhile.» Sensing that was a lie, I called back less than 5 minutes later and did not mention my Groupon. Suddenly they we open and could get me in right away!
I went in and mentioned my Groupon beforehand (thank god I did this since I have now read another review that said the manager put her hands on someone who mentioned this after!!!) and the manager told me «we do not accept those anymore» I told him my Groupon did not expire until June and he said «you have to call them and get your money back» not even apologetic! I’m sorry but if you don’t want to accept Groupon, don’t put your business on Groupon!!! Idiots.
By the way, Groupon did not give the money back to my boyfriend that gifted it to me, they gave him Groupon dollars.
I will also be reporting them to the Better Business Bureau, since it is ILLEGAL to refuse gift certificates that your business gives out before the expiration date listed.

1 week post services — I have not 1, but 3 deep cuts that are still painful to the touch and have yet to heal. The gel no-​chip manicure is chipping and cracking as well. Please — pick another salon!

This was the most expensive nail salon I’ve ever been to considering that the polish lasted less than a minute. The guy who did my nails was very sloppy and painted heavy thick coats and then used polish remover around every single nail due to his sloppiness. Two nails are filled with bubbles and since there were so many polish coats, the paint didn’t dry even after sitting under the fan for forty minutes. The guy was also really rude and yelling at my mother in law who doesn’t speak English. I told him that she doesn’t speak English and he just grunted, no apologies. He also kept talking about kimchi and China even though I told him I’m from California. Terrible experience and ridiculously overpriced because it doesn’t last one second after it’s finished.

I am confused by the poor reviews here. There might be some discrepancies based on the particular nail technicians, so this review is mainly for Danny who is one of the BEST. I *almost* don’t want to write this because I don’t want to have trouble getting appointments with him. But I’ll disclose the info to help out my fellow gorgeous-​mani seekers. He’s extremely talented, and very, very careful to check his work every step of the way and make sure your nails look perfect. I just walked out with one of the most flawless no-​chip manis I’ve ever had (and this is coming from an extremely neurotic, obsessive compulsive medical student). The salon itself is fine — nothing fancy but looked clean to me. I keep going back to Danny for a few months now and my nails have never looked better. I get compliments everywhere I go!

So nice, great deal and nice job! Thanks for taking care of us. Will definitely be a loyal customer.

This place is absolutely horrible! The woman was arguing with a customer and even went as far as grabbing her over her transaction. The girl was trying to give her the groupon code and she was trying to refuse to accept it, she wanted her to pay directly.
I have never experienced such ignorance and terrible service in my life! The woman actually bragged and laughed at the fact that she put her hands and grabbed the customer.
Terrible customer service!!! I did not feel safe or relaxed at all in this place.

One of the best manicures I’ve ever had. The staff was really friendly, and they definitely have the skill to make your ideas come to life. I did a reverse French manicure and was so happy with how the look turned out.
It’s not a luxury place by any means, but you’ll get high-​quality outcomes and efficient service. The cost was reasonable for great results. Highly recommend this place!

Nails came out great! Cuticles could have been a little cleaner for $ 30 no chip but that’s just my opinion.

Got there early and got to relax in the spa chair for awhile. A plus! Also had no trouble using my groupon (I had mentioned my groupon voucher when booking).
Now for the bad part. While the pedicure was fine, this was the worst manicure I’ve had in my life. My manicurist, while very sweet, made me bleed 4 times! He also touched the tip of the liquid bandaid directly on my wound. Super gross… Not sure how many other bloody fingers that has touched…
He also got gel all under my nails, so it feels like my nail and nail bed are stuck together. It’s uncomfortable and looks sloppy. He claims it was because I have short nails (I don’t – they extend beyond my skin).
In any case, my fingers are still stinging. Ouch. Am quickly getting home to put some neosporin on them.

Went in with a Groupon for spa pedi and no chip mani. They did a good job, were friendly and very pleasant! As long as they last a decent amount of time I’ll likely be back.

Went in for a mani pedi, place was pretty dead so I got a chair right away. The nail tech didn’t bother to greet me and decided to finish her apple before starting. That irked me but I was with my friend so we’re just chatting anyway.
The pedi was good and I’m happy with the color.
The mani is a whole other story. I asked for a gel full set, I mentioned more than once this was what I wanted and she asked a few times as well.
I’ve had a manicure only a few times so I don’t know the full process. She started on my nails did a clear coat and added another, then she was going to put the color on. I stopped her and told her I wanted to gel full set. Well she reacted like I wasted her time and it was the end of the world. The older gentleman working there came up to her station I told him what happened and he reacted the same way.
I asked if there was anyway they could remove whatever was already on my nails and their response was no it would take to long. Since I was there with my friend I didn’t want her to have to wait for me. I let the nail tech go ahead with the no-​chip which is what she apparently thought I wanted. But she didn’t bother to apologize and tried to point out how I made the mistake.
My nails were cut too short but she did a decent job. And of course still charged me the $ 55.
This place left a bad taste in my mouth, don’t plan on going back.

I was really nervous even calling to make an appointment after reading some of the scathing reviews on here, but I had already purchased the Groupon so alley-​oop!
I had no problem making the appointment with the Groupon– I called on Thursday and got in Friday night. Had a pretty typical experience, so I’ll just highlight the high and low points of my experience, which will touch on some of the comments that stood out to me in other reviews:
High– Excellent customer service. Both my tech and my friend’s tech were super friendly and did a great job on both our no-​chip manicures and pedicures. I was weary of the quality of service considering some of the poor reviews, but I would give it a 5. Both of our techs gave extra attention to the quality of the polish jobs– after every coat, they would inspect each nail to make sure there were no flaws. Very rare to see this. The owner was also walking around the salon, monitoring the techs work and engaging the clients (he’s a big Bulls fan– the game was on and he gave me a very interesting assessment of why he thinks they’re going to take the title this year). When we were done, the owner came over and inspected the work again, asked if we were satisfied, and gave us punch cards while thoroughly explaining Look’s «2-​week no-​chip guarantee» policy.
Low– For the prices, this place is in need of an upgrade. The leather on the pedicure chairs was cracking and the massage functions were pretty rudimentary. The facial waxing station was awkwardly set up in the corner with the sterilization equipment. I live in the West Loop and pay just as much for a mani-​pedi in much nicer surroundings. Speaking of price, the Groupon advertised the original price our mani-​pedi package to be $ 90; however, the window of the shop showed it to be $ 50, meaning the Groupon was only a $ 7 discount, not 50% as the purchaser was led to believe. My only complaint about the manicure was that it was a little painful. My tech had to buff my nails twice (once to prep for removing my existing no-​chip and once during my mani) and took ZERO care to avoid the skin around my fingers, leaving them a little raw and extra sensitive to the acetone and polish.
So, only 2 minor complaints about my Look experience and my friend and I are both extremely satisfied with the results. I’ll update the review if my polish jobs don’t last. But then again, the work is guaranteed so who cares? I’ll take a free touch-​up and leave this deserved good review standing

I purchased a Groupon deal for Look nails. When I scheduled an appointment to redeem my purchase, they told me it was a 2 week wait for the «deluxe» mani/​pedi as per the Groupon. I was desperate for my nails to be done so I just paid outright.
Rating on quality alone, I was very disappointed. My no chip lasted less than a week. Cleanliness standards are poor. Mixed bag relative to general courtesy of the staff. I would never have gone back had it not been for the Groupon I had yet to redeem. So I scheduled another appointment. On my way to the appointment I had a flat tire. I called to reschedule. He told me they require 72 hour cancellation notice and stated that I would no longer be able to redeem my Groupon. I mean, c’mon. Reasonable business practice allows for extenuating circumstances. And this is a mani/​pedi, not open-​heart surgery…72 hours notice, really?! Please do yourself a favor and, DON’T «Look!»

LIARS and TERRIBLE BUSINESS OWNER!!!
If I could give negative stars, I would. Owner denied my groupon even though I was in chair for 30 minutes because he didn’t understand my name and that Groupons require reservations, which I had. Even proved it by showing my phone log, and he denied that was their phone number. Left before pedi was even finished. Owner clearly made several mistakes, took no responsibility, and then wanted me to pay full price. Nope! You screwed up buddy, not me. Check out other Unilocal reviews. This has happened to other people.

Do not go there!
Kept my Groupon vouch plus charged me!
Bad bad as it can be: loud screaming people working NO Spa whatsoever,
and to make matters worse, when I went to pay, he said my groupon was used a month ago. Called groupon, they confirmed with me: it is ready to use, all good.
Deal on groupon: $ 90 for 43
At the place: paid $ 63 …again…
So upset, they are THIEFS!

I really like this place. I went the first time last November with a Groupon, and was very satisfied with my no chip manicure and pedicure. Went again last night in preparation for my engagement pictures and was not disappointed. $ 50 special for a no chip manicure and a great pedicure? I’ll take it.
I made an appointment for 6:30 and they got to work on my pedicure right away. The one downside is that they are a bit slow (took 1.75 hours for both services), but that’s because they are really meticulous. The polish is perfect, and they do a great job working on your calluses during the pedicure too.
The owners are really nice and they offer quality service. Will definitely be making this my regular place.

After reading some of the Unilocal reviews I was hesitant to go. I ended up trying it because of the later hours and the convenience.
I was greeted at the door by a gentleman and I told him I wanted, a no chip mani, He directed me to where I could pick the color I wanted. They had so many different colors to choose from.
Once I chose my color they sat me at a table where the nail tech offered me something to drink. The nail tech was extream my friendly! She did a great job on my nails! They look amazing!
I will definitely go back! It’s almost summer and that means it’s pedi season!
I’m glad I went in, I loved this place!

Yes, I was that annoying person that wanted a touch up on my lovely manicure from another place. I go to an independent nail stylist and just wanted them to do a quick nail repair since my appointment with the other place isn’t for two weeks.
They immediately greeted me and got me in a chair. I got my nails looked at and without hassle repaired my nails with a smile! This was great quick and easy!
Thanks! :-D

Once you finish reading this review you will realize WHY Im only putting one Star.
Like most women, when there is a special occasion coming up we like to look our best. I WAS a loyal look nails customer until this one specific experience.
Only reason why I stepped into this salon is because I realized my Nail Technician from when I Was in High School worked at this salon.
Long story short. Lynn took care of me and made my nails look beautiful as always. And I was due for my routine Eyebrow Cleanup. Now normally, Lynn would do my eyebrows. This specific day she couldn’t because she had other customers waiting behind me. Which is understandable. I work in the area and know how it is.
The Owners wife went ahead and did my eyebrows (I never had a problem before. EVER)
Not only did she not hand me a mirror when she was done I was too ignorant to look at my eyebrows before I left.
I HAD AN ENTIRE CHUNK OF HAIR MISSING FROM MY LEFT EYEBROW. I didn’t realize it till I looked in the mirror later that night. Not only did she DESTROY my eyebrow. She LET ME WALK OUT OF HER SALON LOOKING LIKE THAT!
So the next day I had a very important meeting for work, Before that meeting I went back to complain and receive a refund a horrible eyebrow job. Not only did she WANT TO FIX THEM (how because they were jacked up) when I asked for a refund she had a surprised look on her face. WHAT!!! ARE YOU KIDDING ME?! Horrible customer service from her end.
I haven’t gotten on Unilocal for a while this happened back in OCTOBER. And I have still yet to step back into that salon since then.
Sorry Lynn. :(

Two of my friend and I checked out Look Nails after finding their Groupon. My friend made appointments for the three of us, and the dude on the phone said to come in and purchase the Groupon. We arrived right on time, picked out our colors and were sat in chairs right away. The water was cold, and there was no one available to start working one of my friends and me. Finally after waiting for twenty minutes, the dude who answered the phone started my pedicure. Our appointments were at one o’clock, and my one friends pedicure did not start until one forty. What is the point of making an appointment?
Throughout the experience, the staff were very friendly, but a few people were switched in and out while working on my pedicure. They ended up doing a good job, but it just took so long! We didn’t leave the salon until 3:00pm. I would probably go back again if I was getting my nails done in that area, but otherwise, I’d stick to my normal nail place.