Chase Bank

The employees at this branch are nice. VERY NICE. They even knew and greeted the canine companions their customers walked in with. Everyone seemingly wants to help you. It is clear they have been trained to look professional and to build relationships. This is good news, right? Well, it could be, if it wasn’t one big charade. Nice but not helpful. Attempts to build relationships without problem solving skills, wastes customers time. After two trips to the branch we were still unsuccessful in setting up an account for my 18 year old college bound kid. We came back after their computers went down because the employee helping us was SO NICE. Unfortunately she had no idea of what my son needed to set up the account. Her manager, while he was VERY NICE never apologized once, or took responsibility for wasting our time. I’m still not clear about what ID they want beyond a drivers license and social security card for an 18 year old kid. I think it is whatever their computer will take. Nice does not pair well with incompetence.
A genuine I’m sorry we wasted your time — how can we make it up to you; I’m sorry we were not able to help you, let me print out exactly what you need, did you park using a meter? Let us pay for your parking, Let us find a branch close to you and make an introduction so when your son goes in with the correct ID they can take care of him quickly. While none of these responses would have made me completely happy. They would have shown me the employees genuinely cared about my son’s business and felt bad about wasting our time. Mistakes happen. We’re judged by how we handle them. In this case, Chase you merit a 1 star.
My son did a little banking research and won’t be back.

I loathe big business, and Chase lives right up to every evil, corrupt and rapacious reason why.
This particular location stinks.
About three years ago I worked with an incompetent mortgage loan officer who dragged his feet on my paperwork and I missed out on a foreclosed property that was scooped up by another person who had their funds available to make an offer before I did.
Then, just last month when I finally closed my account, I came back here and the personal banker I worked with didn’t try to talk me out of taking my business elsewhere.
Sure, their fancy deposits are fun but here are a few other reasons to hate:
1. You are charged $ 6 to cash a check (if you don’t have an account) for any check over the amount of $ 50.01.
2. You are charged $ 10 per month for «free» checking. Ironic, no?
So, I can’t really get excited about all those rewards points I racked up, because I know some poor fellow is paying for it.

Normally I’m not a fan of big business unless it’s financial services. In this case I’m a big fan of Chase.
My main bank is the Lincoln Park branch at Webster/​Clybourn. This is a full service branch which allows me to handle both my personal and business accounts.
I especially appreciate the effort of Dan Panaggio. Dan has been my personal banker for over a year and has assisted with mortgage, line of credit, both business/​personal credit cards, business accounts, personal accounts, cd’s and just about any product offered by Chase. He will even help with transactions if there’s a line. I stay with Chase since I like knowing Dan is there to help out when I need it.
It’s also a great bank since they have locations all around Chicago which helps in both my personal and business life. Plus I am able to go into a Chase in other cities when I travel. Especially in New York and the ATM’s are no problem for international travel.