A New Leaf

AWFUL!!! Extremely rude and 0 customer care.
After many years of ordering from this location, it will be my last.
My order was very specific early morning with delivery instructions. I asked if they would please contact recipient this morning, or throughout the day, to coordinate delivery. Needless to say, they never did. Not only did they not follow up with receiver, towards the end of the day I followed up, only to be told this was not their job. I was told that their job was to deliver if available, and if not, that it was my problem. (literally told in those words).
While I perfectly understand their position, I only kindly asked this morning for a courtesy phone call into receiver, to insure delivery.
The gentleman on the phone, of whom took my order this morning, was extremely rude, non apologetic in the minimum, and pompous.
They have made such a beautiful gesture, be so awful. Flowers always make me happy, NOT THESE.
I followed up with their manager, and while he was not rude as his colleague, there was complete lack of customer service, and absolutely no courtesy or apology. No management skills whatsoever.
Flowers have been delivered to my home, which completely defeats all purpose of order.
Extremely upsetting.
LOOK FOR OTHER OPTIONS. Extremely rude personnel, counting on the fact that they have been in business for year. This will be my last order from them.

AWFUL!!! My order was specific even over the phone they had what I wanted written down when I came to pick up my order and I pointed it out to the girl and she said she was sorry and would let the designer know. Well tomorrow is Mother’s Day and she told me she can’t correct them because they don’t have time, another «sorry». So do you think they offer a discount? No, that would be the right thing to do, she hands me my credit card receipt with another sorry. Here is my suggestion l, rectify the problem. I will never be back!
I wish to give no stars!

This place is a charming hidden gem in Lincoln Park (it’s literally a secret garden). There are actually two locations in Lincoln Park and I happened to check both of them out since they’re on the same street and a 5 minute walking distance from each other.
The 1818 N Wells location is newer and has a beautiful event space. They also have an outdoor courtyard. I didn’t get to wander around too much because I was the only customer there and felt as if I was doing something I shouldn’t be doing. Definitely need to come back here and finish my wandering.
The 1645 N Wells location is much older and located in an old 3 story loft. Again, I was the only customer there but worked up the courage to wander around. There are many staircases that you can go up and explore — each floor is an adventure and mystery in itself.

I have nothing but good things to say. Great selection of plants and floral arrangements and all well priced! Friendly staff. Only caveat, parking is a pain in that area. Still, give them a try!

After having ordered flowers from A New Leaf for many years for special celebrations, we have never had anything but lovely floral arrangements until now.
My husband surprised me with flowers from A New Leaf and what was delivered was an arrangement with a big broken star gazer lilly –a large lilly was broken and hanging from the stem like a rag. It was the only one open so it looked mutilated. The other flowers were yellow roses (I do not ever like yellow and I know my husband never ordered yellow either.)
The roses had decaying tips which were turning brown.
I took a photo and showed it to Paul, the manager who was as nasty and rude a person as I have encountered. He argued with me about the damaged flower and the decaying roses, etc and demanded that I be home so that someone could pick up the flowers if I wanted them removed from my bill which he didn’t offer to do.
This manager called me later and said that he was sorry for his behavior but «I had a rough morning,»
All things change and sadly, so has A New Leaf. Don’t shop here unless the manager decides to turn over a new leaf. I won’t make the mistake of ordering here ever again.

I ordered a bouquet at 11:50 to be delivered to by partners office (a few doors down from them) and I asked for something «fun, fall and festive» and I had asked that they be delivered as soon as possible, but that they had to be there before 5, I was assured it would happen within a few hours. At 4:45 I had not heard anything so I call to ask what the status of my flowers were, and they were sitting in the store because the door guy at the building didn’t know who my partner was (meanwhile I had given my cell and boyfriend’s number to them and they hadn’t called either). So I call and make sure the building would receive them and they walk them back over to deliver as my partner was walking out the door. I finally see the arrangement and for 72 $ they delivered an arrangement I could have gotten at Whole Foods. I wish I could attach the photo. 5 Calla Lilies, 3 roses and nothing that says fall. So disappointed. I’ve used their space many times for events with my old company and I am accustomed to their creativity and out-​of-​the-​box creations and this just fell flat, and the customer service when I called was horrible, saying that it was my partners door guys fault, not the inability of the delivery guy or their office to call either of us to make sure things were in order.

I have called there 3 times already this morning (after 10am) and still no answer. With that, I called Green where the service is always very good. I don’t even know why I called A New Leaf in the first place because whenever physically I go in there, the people are NEVER helpful and usually very rude. Green is the place to go if you want beautiful flowers AND great service.

This place is amazing!!! I love everything about it: the court yard, the coach house in the back, the special event space, the flowers, and many other goodies here. Bravo to the owner and the art director there (designers) because being in this store makes me forget that I live in busy Chicago.

I honestly gave these florists multiple chances but in the end, I think the reviews about the questionable care of their flowers and plants are spot on. Three times my gf or I went back to this shop because it is close to our home and many people rave about it. On all three occasions, I have found that the flowers either a) die extremely quickly, or b) never bloom/​open. Beware of the Peonies with this especially! Recently, I bought 6 stems and only 2 opened, which both quickly died. You may think I’m just a flower-​killer in general, but in many other cases the flowers/​Peonies I purchased from Plum Market or even Jewel-​Osco flourished and were far less expensive.

I stopped in on a whim yesterday to get a flower arrangement for my girlfriend. I wasn’t exactly sure what I wanted, but the staff and Andy put together the most beautiful arrangement. These guys have been around for a while and I was extremely excited with the end product we put together. I will be returning again. Thank you for the fresh flowers. I can’t wait to see them bloom even more.
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If I could give this place 10 stars I would. The moment you walk in you are floored with the layout of the shop, different varieties of flowers, and the sheer volume of inventory. All of the staff are so friendly and always happy to help. I have gone in just to buy a bouquet of lilies for myself, and other times I’ve had a staff member put together a mixed bouquet for me (which always turn out exquisite). Both locations are equally fantastic.

Though I’ve never ordered flowers from here, A New Leaf is one of my favorite places in the city!
Its a great store to poke in, especially in winter because who wouldn’t want to be surround by flowers when its –20 out!
They have a lot of stuff to decorate for parties, events or even jus to give as gifts. Knicknacks, candles, ribbon, thread, vases and much more, all displayed and presented fabulously.
I will say that not one of the 5 – 6 people, wether they were employees or delivery people, said hello or asked if they could help us the whole 30 mins we were there, which I do personally find a bit off putting.
But if you’re in the area the store is just a delight!

I ordered a flower arrangement through
, choosing New Leaf to arrange the bouquet and deliver it. The premium $ 72.00 Isle of White bouquet. When I saw the flowers that I ordered, I was shocked. The arrangement was barely twice the size of a business card, NOT anywhere worth $ 70+ for a small round vase with several white flowers in it!!!
I thought it had to be a joke. A total scam. Do not order from this place, you’ll over pay and feel like a fool when the person receives a grapefruit size order of flowers from you.

They gave me wonderful service. I felt like I was a special case and they took great care of me and my needs. I was trying to find a florist to deliver some flowers to the hotel room I had booked for me and my girlfriend for the weekend, and they were able to not only accommodate last-​minute, but they were also able to put together an arrangement that she absolutely loved. Vibrant colors and fragrant scents. This was almost two weeks ago and many of the flowers are still is very good condition. I cannot say enough good things about this company and their top-​tier customer service. I owe you guys one!

A friend of mine ordered an orchid plant for me as a birthday gift. Ten days later she asked me about it… but it had never been delivered! She called them and they said «they forgot!»??? It was delivered the next day, but with no care instructions at all. I called to ask why a sheet wasn’t included and the woman’s response was «we don’t usually include care information.» HUH? Even 1 – 800 florists include care documents. Shame on this place, TWICE!

I was married last weekend… and since we live a block from A New Leaf, we chose them as our florist. We worked with Morgan. Neither me or my now-​husband know flowers well, so we were a bit lost… I brought in some photos I got off pinterest and mentioned a few colors I like. We visited two times all total before the wedding… and didn’t give Morgan a ton to go on. When I went to the venue this Saturday and into my bridal suite, there were 5 of the most beautiful bouquets I’d ever seen. The boutonnieres were lovely, the smaller more feminine flowers she made for our grandparents and moms. We used the same venue for the ceremony and reception and her pieces translated for both. We got married at Room 1520 in Chicago and had a cocktail reception with no assigned seating and she gave us the perfect arrangements for this.
Since we live so close, we had been to this shop a few other times– Mother’s Day, birthdays, etc… and always found beautiful flowers. We’re about to go over there today or tomorrow and ask them to send similar arrangements to what we had at the wedding to all our parents as thank yous.
Great quality… great customer service and good prices. If you need a florist for an event, ask for Morgan. She’s great!

We recently photographed Ashley and Andrew’s wedding at A New Leaf. The venue was super accommodating when we decided to use the space for their formal photos. They allowed us to roam in the coach house, the court yard, store and anywhere else. Their staff was super friendly. The store was organized and the prices were moderate. The floral arrangements and bouquets were absolutely stunning. They took great pride in their work.
The venue itself was stunning and very rustic. I absolutely loved it. I would love to shoot there again sometime. You can see Ashley and Andrew’s wedding sneak peeks on our Facebook (Megan Saul Photography) to give you an idea of how wonderful their wedding and event space truly is. We hope to work there again someday!

I perhaps should not be reviewing this place since I have never purchased anything from them, but I did stop in to look around this weekend. And for that purpose, it’s amazing!!! The displays are gorgeous — flowers, candles, ribbons, ornaments. I felt like I stepped into some kind of wonderland. I had passed by so many times and never bothered to stop. I am so glad I did! I bought nothing, but the 10 minutes I spent wandering the store were the highlight of my day!

I liked this place a lot. They have a huge selection and the staff is very helpful.

Surprisingly huge space and very nice for a wedding. All in one location for ceremony and reception. The floral shop is very nice.
Indoor and outdoor settings here while only seemingly mere steps from Lincoln Park, the Zoo, and North Avenue Beach.

Used to buy flowers here every week when I lived in the area. Such a great selection, decent prices, and everyone there is always helpful and friendly. Love being able to put together my own arrangements. They also had really good hours, I remember them being open until 8 on many nights.
Wish they were still close by, but we still stop in occasionally when we are in the area. I’d definitely recommend to everyone.

My favorite florist in Chicago.
First of all, a New Leaf has many locations in Chicago. Even if one of the stores in your neighborhood is closed, you can call another store for query. In particular, I like the location in 1645 N. Wells Street because the staff is the most friendly.
Second of all, A New Leaf has a huge selection of plants, ranging from calls lillies often used in weddings to bamboo sticks sometimes used by interior designers. You can even find lavender here.
Third of all, the staff are very patient and helpful. I have been calling and emailing them almost every other day regarding the flower installation of my art show. They not only gave me measurements of the plants, but also explained to me the types of plants appropriate in different occasions. They also gave me suggestions on the types of pots to hold the plants.
Although the staff who replied my email is less friendly than the other staff in the store, I appreciate his response. Many florists never reply emails.
Last but not least, A New Leaf provides wedding services. They not only arrange flowers for weddings, but also allow couples to hold receptions there. I saw a couple having a beautiful reception when I was last there to speak to the staff.
Finally, although A New Leaf’s flowers may not be as cheap as those in Farmer’s market, they last comparatively long. I highly recommend you getting service from A New Leaf.
Item: 5
Service: 4.5
Décor: 4

Great
Florist
From making
A bouquet count
To adding natural touches at home

Looking for FTD? Go somewhere else.
Looking for something from a grocery store or a costco? Go somewhere else.
Looking to spend less than $ 50 for anything remotely large? Eh… maybe hunt around a bit… but it’s Chicago. Good luck…
Looking for something a little more exotic, with a little kick? YES! This is the place.
Positives:
–Cool contemporary and gardeny designs
–You can bring in vases/​containers you find elsewhere to be filled and delivered as gifts!
–They have a local farm and greenhouse? That’s cool.
Potential Negatives:
–Just don’t ever expect anything to look exactly the same as something you had before. Their stock changes with the seasons, and market flower prices affect what they can put in for your budget.
–You should probably order ahead of time. Sometimes it’s too busy, and they can’t deliver or do vase arrangements on the spot.