Veroniques Floral

needed some flowers quick to give to my host for the weekend. She put some flowers together for me on the fly… great place

I have taken my business repeatedly to Veroniques since 2006. I love doing business with Veronique. She is knowledgable and thoughtful in her recommendations and in what she delivers, and a very pleasant person as well. I’ve always been pleased with the service, plants, and flowers.

They have decent prices and a pretty good selection. (Veronique is a very nice and knowledgeable person.) I bought my girlfriend a succulent garden that is so beautiful, when I carried it down the street, it was a literal head-​turner.
Not my first purchase from there. My last purchase (about a week ago) is still healthy despite lack of maintenance and lack of sunlight (I enjoy torturing plants .) Good thing she knew the perfect plant for me after I requested one with those specifications.

Bear with me through this wordy review — it’s hilarious & worth it. My husband ordered [what was supposed to be] a gorgeous arrangement from 1 – 800 flowers, who contracted with Veroniques. The arrangement hadn’t arrived by 4:30 pm on my birthday, so he called 1 – 800 flowers, who confirmed that the arrangement, which was guaranteed for delivery to me at work that day, had not been made yet. Not to worry, 1 – 800 flowers waived the handling fee and threw in a box of chocolates for good measure. My flowers were guaranteed to be delivered the day after my birthday.
The arrangement arrived the day after my birthday, and, well, see the «what I ordered — NAILED IT» picture posted on this page — a picture is worth a thousand words. My husband called 1 – 800 flowers and they refunded his money. He told 1 – 800 flowers that the florist could pick up the arrangement, if it wished.
The next afternoon, I get a call on my cell. It was the phantom flower delivery guy. He was there to pick up the arrangement. I had to walk the wilted arrangement downstairs in a very professional high rise building downtown. It was incredibly embarrassing. At the front desk he said «what’s wrong with them?» I asked if he would’ve paid $ 100 for this arrangement and he replied yes. Uh… wow. Then, as I turned to walk back upstairs, he said «Hey, what about the chocolates?» I told him I already opened it and he responded, «You OPENED the CHOCOLATES… I’m going to have to call my boss.» ARE YOU KIDDING ME? You ruined my birthday by delivering flowers late, show up the day after with a budget arrangement, and you want the free box of chocolates back? Both the front desk concierge and I were stunned, nearly speechless. Well, he called his boss, who graciously let me keep the opened box of free Russell Stovers. I guess I should be grateful?!?
I don’t know what was more offensive: 1) not delivering my arrangement on my birthday, 2) delivering a half-​dead arrangement, 3) shaming me for digging into the free chocolates, or 4) not contacting me to apologize as soon as the florist got the pathetic arrangement back. It’s a tough call!
Long story short, consider a different florist, or just go to Marianos or Jewel — you’d likely have better luck with a grocery store arrangement.

Where to begin?
1. I purchased the «deluxe» arrangement and received more filler leaves than flowers. There were fewer flowers in this «deluxe» arrangement than the standard arrangement. The arrangement was random — as though someone picked up a bunch of flowers and tossed them into the vase. There was no coordinating ribbon for the vase, as shown in the picture.
2. I paid an additional delivery fee to have the flowers delivered on Sunday morning — Mother’s Day. By 2 p.m. the flowers had not arrived; an hour after I called, this shoddy arrangement arrives. I was embarrassed to give these flowers to my wife for her first Mother’s Day.
3. The florist agreed to replace the arrangement after 6 p.m. the following day. That morning, the florist called to say they were delivering the flowers at 1 p.m. I asked if the arrangement would be better: I was assured that a senior designer had worked on this arrangement, instead of the «newbee» from Sunday, and told I would be very happy. The designer must not have gotten the message — there was the same number of flowers as before and a different kind of filler. What changed was the florist swapped the requested yellow and white color scheme for yellow and purple — the colors are not complementary.
These flowers were meant as a surprise for my wife on her first Mother’s Day. I was embarrassed and saddened that she had to receive this mess for her first Mother’s Day. And Veronique’s was so insincere and not interested in rectifying this situation — I hope you’ll learn from my experience and go somewhere else.
The florist is a contracting vendor for Teleflora, which I also recommend you avoid.

Quite possibly the worst service I ever had from a flower shop. This year my boyfriend ordered flowers from here for me for Valentine’s Day. However, Valentine’s Day happened, and I never got my flowers.
My boyfriend called, and at first they informed him that they emailed me saying that they wouldn’t be able to deliver the flowers on the day of. Problem was– they never had my email address. They then took off 20% and told him they would deliver them the next day. Next day– still no flowers. They came up with another excuse (I don’t remember this one, but it was about as bad as the email address one). By the time I got my flowers, it was three days after Valentine’s Day, and based on the condition of the flowers, had been the same arrangement they had made prior to the holiday– they barely made it through the weekend.
Never getting flowers from here again! Yes, the arrangement was pretty, but the service was horrible (and I still can’t believe they tried lying about emailing me!!).

My boyfriend received flowers from his daughter, also named Veronica, for his birthday. It was the first time in all the years that I’ve known him, that he received a gift on time from his children. The flowers and the vase they came in were beautiful and he glowed with happiness for weeks afterwards. Therefore, I am surprised about the comments regarding Valentine’s Day, but I think everyone is entitled to a bad day on rare occasions, like Murphy’s Law, it is just too bad, but understandable, that it was on Valentine’s Day.

So it’s the day after Valentines Day and though I never received the flowers that my bf so kindly paid for through Veroniques Floral two days prior, I did receive two complimentary arrangements from the business — albeit the day after the faux holiday. I understand stuff happens, drivers are unreliable, staff makes mistakes, orders pile up. I am just relieved that the store management rectified the situation as best as they could — they issued my bf a prompt refund, apologized, and gave him a floral arrangement to take with him as he was leaving the store. Unlike some of the previous reviewers, I would say the management is wiling to listen to customer complaints and appears to act with integrity.

Terrible Service — One would assume that if you order flowers in January, and confirm via phone the day before, that your flowers would be delivered on valentines day sometime during the day. It is now after 7 pm, still no delivery.
Apparently too much to ask from this place. I am unable to get in touch via phone or email about my issue.

This place provided flowers for my brother’s wedding two years ago. One of the best displays I’ve ever seen. When it comes to local businesses in Chicago, I’ve never been more satisfied with a flower shop than I’ve been with Veronique’s. Next time…“my” wedding!

8÷13÷2012 Edit «
This is the worst florist I have ever dealt with!!! DO NOT CALL THIS FLORIST!!! The staff are the rudest group of people I have ever dealt with. The woman that answered the phone yelled at me and hung up on me. They delivered a vase of flowers (which was the ugliest arrangement I have ever seen) and left it at our door after 2 delivery attempts. Wouldn’t that tell you the family wasn’t home? It sat at the front door for 2 days and it was dead when I finally got the arrangement. I called the business to discuss and the woman yelled at me that it was my fault and hung up on me. This is no way to run a business with a world full of choices. This is not a service oriented business and the way they treated me and others who have reviewed this business I don’t see it surviving. I really have never been treated so rudely! DO NOT CALL THIS FLORIST!!! You are sure to be as disappointed as I am. I don’t even want to give this place 1 star, but it won’t let me post if I don’t. I give it a big, fat 0!!!

I used Veronica’s Floral for flowers for my doorman’s memorial service. She put together an incredible arrangement of white flowers that looked beautiful for a reasonable price. I was also a walk up customer, she opened her doors after hours to help me and was very friendly. They were in the lobby and everyone commented on how beautiful they were.
The flowers were in great condition and the arrangement was done really well.

I really don’t like to write a negative review, but I have to report that when I ordered flowers on their Internet site, Veroniques Floral did not receive the order. If you place an order with this florist on the Internet, follow up with a phone call! I gave them a couple stars because they offered to send my order complimentary and apologized for not receiving it — they were nice about it, but sending flowers a day later than expected was too late in this case.

I never been a real big fan of traditional flowers but every Spring I must buy fresh tulips and this is the only place I can actually find a good variety. Other places I’ve been only had basic colors… and thats if they had any tulips at all. I’m now a repeat customer and find this little shop to be warm and inviting with all its little decorative items.
For fresh flowers and friendly service I highly recommend this place… especially for tulip lovers like me!

Someone ordered flowers for me from these people and it was a horrible mess. The delivery person was rude and called me for two days and still failed to get the flowers to me. At one point the guy tells me that he is getting on a bus to bring me my flowers — LOL!
I had to call several times and the owner of this joint was so rude to me until I thought that I was being «punked». She did not care that I had not gotten my flowers and told me so several times by yelling it at me. She actually argued with me on the phone that it was n not her fault that I did not get my delivery. I finally had to drive over ½ hour to get my flowers — which did not look so hot.
Avoid using this place at all cost!

The folks at Veroniques Floral are very friendly and have a cute little shop with various decorative pieces for sale, alongside the main flower business. I’ve been in several times and asked for a seasonal bouquet at a given price point, and they’ve put together some really nice arrangements for the money. Can’t speak to their delivery services, as I have always been a walk-​in customer.
One caution: it might have just been the end of an extraordinarily busy day, but on a Friday evening a couple of weeks ago their cooler was REALLY picked over, with not many quality stems left. Hopefully a one-​time exception. Won’t stop me from going back in the future unless it becomes the norm.