Sears Auto Center

Do not go here unless if you want to wait in a line for 30 mins for your appointment for an oil change and then wait over an hour and ½ to get that oil change done. Its an oil change, not rocket science. Go to jiffy lube or any other place that isn’t sears, sears is gonna be closed in 5 years anyways.

Sears Auto Center is a complete waste of time and rip-​off! I went there to get my tires rotated and to check on a tire that might have been leaking.
They took forever to look at my car, and I had to keep calling to make sure that they rotated my tires, which was suppose to be free with the coupon I printed from the website.
2 hours later, they charge me $ 45 bucks to let me know that there was a supposed «nail» in the sidewall of my tire, and I need a new tire, which they could sell me for $ 250.00. What a scam! They told me that they could patch up the tire, but now they’re trying to get me to buy one of their overpriced tires.
And to top it all off, when I got back in my car, my car system showed that my tires were never even rotated! What took them so long? And why lie to me about rotating my tires?
So, now I gotta pay more money to find someone else to do the job that they said they would do. Poor customer service and a big scam! Stay away from Sears Auto Service!

I order a set of tires online from
. I took a good 2 months to bring the car to install them but I had asked before it this was okay and they said yes. When I call they said they had the tires in stock but when I finally showed up, it turned out they didn’t have them, they ask me to come back another day. They gave me a $ 20 credit for the inconvenience and they sold me the alignment ($ 85).
When I came for the installation, they couldn’t find the tires again and they were telling me to get a different set, for a difference in price… at the end they found the tires and they started the service. The alignment couldn’t take place because I had a control bar that needed repair, so they said they would do it after the repair.
The only good thing about this review is the technician that took care of the car, they did a great job exchanging the best tire I had of the used ones into my full size spare. Thanks for this.
When they finally ring my receipt, they discounted the $ 85 for the alignment but it showed up I still owe them $ 72…the guy couldn’t figured it out since I had pay for everything online and the alignment wasn’t going to be done anymore… after about 10 minutes he figured someone else did the order at a higher price and not the online price I had pay for. He couldn’t undo it, only managers can he said and the manager had left for the day. He woudn’t release my car if I didn’t pay the balance that even he agreed was wrong! After a few minutes of demands from my end to get a manager that could fix, I had to pay and agreed to come back AGAIN for the third time the next day.
Next day, I went there before work. waited for 1 hour for a manager to come in and he never showed up. So the manager leaves early and comes in late, great for him but why don’t they authorize someone else to deal with these type of situations if they won’t be in there.
So I end up calling instead of going because I’m tired of going to wait and wait for no one to help solve the mis-​charge. I end up connecting with a manager over the phone and after some explaining, some forwarding of emails, he agrees to credit me the money back. Ask me if I wanted to come in to get the credit? I said, oh no, just do it over the phone, I’ll give you the credit card number, I just don’t want to go to the store anymore.
I honestly hope is the last time I deal with Sears Auto Center but I doubt it is since I bought a warranty for the tires…
I usually never write reviews but in this scenario I felt compelled to.
ps. I still don’t know (at the timing of this review) if the money when back into my card or not, if not the saga will continue but I’ll involved my credit card company then.

Good things: Rich. As Taran Q above said, Rich is a super-​nice guy. I was unfortunate enough not to have him as my tech; if I had, I might have had a much better experience.
Non-​good things: The free diagnostic was worth every penny. I went in because my coolant was leaking. The guy who took my info didn’t ask too many questions; I assumed because a coolant leak is a coolant leak and is fairly easy to recognize. So I gave him my cell #, told him I would be out in the mall waiting to hear from them, and to call me when they knew more. He gave me a time estimate of about an hour to look at the car. Well, when I returned 90 minutes later, I was told that the car was ready (?) and that there was no coolant leak. (???) «He (the tech) had it on the pressure tester for half an hour and there wasn’t anything leaking that he could see…» Two problems here: if I’m not leaking, where is a full tank of coolant going every two days? are aliens drinking it in the night? And then also, if there’s no leak under pressure, why is my parking spot dotted with antifreeze drips?
Both questions were given the same answer: «Um…» Then there was an entirely fruitless conversation about whether it was possible to BURN coolant, as though it were gas or oil or such. Finally I said «How would we go about finding out where the coolant is going, and where it is leaking from?» «Well…um…Generally you would need to put some dye in the system and find out where it’s leaking… But we don’t have that kind of equipment,» he finished.
So let me get this straight. An hour and a half ago, I came in to your facility asking you to diagnose a coolant leak. Rather than telling me that you lack the equipment and/​or supplies to effectively do so, thus allowing me to take the car to another facility which DOES have the needed equipment, you wasted 90 minutes of my time before making it known to me that you could not do the diagnostics I requested.
And then they gave me an estimate for $ 622 of work totally unrelated to the cooling system, which was when my head exploded.
You get what you pay for…

We were shopping for a used car, and we took it here for a pre-​purchase inspection.
These guys were amazing. They brought us into the garage and showed us every aspect of the car, point-​by-​point, explaining the pros and cons. They were very thorough, checking every major system. When they found a serious problem with the car, they told us not to buy it, saving us thousands of dollars.
Best part: IT WAS FREEEE!

If you to this location, ask for Rich. He is amazing! He always give a fair estimate and he’s super courteous. If there’s a coupon out there, and I don’t have it, he still gives me the discount. Being a woman who knows nothing about cars, I’m always worried about getting taken advantage of. If you go see Rich, you won’t be disappointed!