Dentalworks

Its quite obvious to me that Dr. Reina is a partner because she tried to oversell me on EVERYTHING. The straw that broke the camels back was when she insisted i needed a deep cleaning when my numbers werent even that bad. I got it, upon her advise and then my insurance company denied payment for it, stating that it wasnt needed — obviously based on my xrays and such provided for by the dentist office. They resubmitted the claim 3x and my insurance company wrote responses stating they had their experts review, etc etc. Never will I go back there again.

I had a good experience with Dental works. I had two cavities that I needed filled, and I was nervous about getting it done, until I met Dr. Rutkowski. The process was smooth and easy.

Zero Stars is most appropriate. Worst place ever to get braces. A 2 year treatment has taken 4 years. Very impersonal and at times unprofessional. Would NOT recommend them.

Very high prices even though they act like they are the cheapest around. The office cancelled my appointment twice and acted like I was on a naughty list for having cancellations. The last time I was there for a cleaning they tried to get me to do a cosmetic procedure which wouldn’t be covered by my insurance. Dr. Lombardo tells me that I shouldn’t worry about money. I got so sick of her that I told her to pay for my bills She obviously makes enough money to think that people worry about their bills for no reason. Anyhow, I wanted to get a filling done. They had me waiting for over an hour until a big lady who works at the front desk came to my chair. She told me that I don’t pay my bills. Excuse me? I never received a bill and my insurance (from the previous cleaning visit) showed me that they OWED me money. (Which I mentioned when I went up to the front desk to sign in and the girl said it is credited on my account. What if I didn’t come back? Thieves). Dr. Raina then came in and did the filling. She told me she wouldn’t numb me all the way but I shouldn’t feel a thing. That was the most painful filling that I have ever received! They magically made an appointment for me and I told them I am not coming back in. I am searching for a better dentist that takes my insurance.

They are only getting 1 star because a few of their employees are nice. Below is copy of a email I just sent to their contact us email on their website. It explains everything!
To whom it may concern,
I have just gotten home after being in your Chicago Ridge location for a hour and half with nothing done about the reason why I went in there. To start with I have a broken tooth which has a very sharp edge that is cutting into my tongue that is the reason I made the appointment and told them the appointment was for. I initially called on Saturday April 20^th to get in and see a doctor, the appointment was set up and then as I was on my way there I got a call saying that they couldn’t verify my insurance since it was Saturday and if I was to be seen I would have to pay for it. Really? I know insurance companies and I know they have automated lines that you call in and get benefit verifications. But I let it go and they made a appointment for me today @ 5:30. So I show to the appointment early to fill out paperwork and as I sit there waiting to be called back, I assume the last that is the office manager, takes 2 employees out and talks with them leaving one person to check out people and verify insurance. I did not get called back until almost 6:00 because from what I heard they were waiting on insurance verification… umm if you can’t get it on Saturday how are you going to get it after 5 on a weekday. So I’m in the chair and getting X-​rays by a woman named Amy who I had explained why I was there and she said ok and was very informative and nice during all the X-​rays which were full mouth, I didn’t question it as I know I do have many issues going on but I had just wanted the one taken care of at that time. Then the hygienist came in and and looked over my teeth and after looking and poking around stated I needed a deep cleaning. Ok fine but again I wasn’t there for that I was there to get my tooth fixed. Finally the dentist came in and looked and examined my teeth. States I had some cavities that need filled and for my tooth I would need to have it built up and a crown with a 50% chance of a root canal, I asked about extraction and was informed for that I would have to return at a later date for a consult with the oral surgeon. Then they had to give what I need to the front desk to figure out cost. Now I understand that dental work is expensive as is any medical work, but to be told that for what you need done is 3000.00 or whatever she said, because to be honest at that point and time I was beyond mad that nothing still had been done to help me with my tooth. So I said no I will just be leaving and that is when it was realized that they hadn’t done the oral cancer screening. I stated no that’s fine I just want to leave. Go out to the front desk and they had to call someone to get the cancer screening taken off, the dentist was at the desk and seen that I was upset. She did end up writing a script for antibiotics for me. But again nothing has actually been done for my tooth yet I am sure you all will bill my insurance for things I didn’t ask to be done. I guess my whole point in all of this is that I went in there (after taking time off work) thinking that my tooth problem would be resolved. And it was far from in fact it has only been made worse as now I need to find someplace that will help me but that will not be able to be anytime soon as I am unable to take more time off work. All in all this is TERRIBLE customer service, the person setting the appointment should have warned me that hey you will come in and walk out in the same amount of pain. I will be sharing my experience with others. This is just terrible I am extremely upset. I would hope that nothing is billed to either me or my insurance company for services I did not request.

First off, it’s in the mall, on the second floor of Sears, and it’s a little hard to find when you go the first time. It’s not in a seperate building of it’s own. When I came to them in January 2013, I was in alot of pain and thought that I needed a root canal. Dr. Alma Lombardo took some x-​rays and suggested doing a filling and a crown, instead of a root canal. I feel she did a great job! She was easy to talk to and I felt comfortable with her doing the job! But she left in 2014 and it was a big loss for them. When my wife went there in 2015 the dentist she had was terrible! He fuckin messed up. And she ended up having to have a root canal done at Worth Dental to correct it. Plus, I noticed that they billed me and my insurance and I ended up paying more because they «double-​dipped». With that said, I don’t recommend them!

I haven’t been to the dentist in a long time, and Dr. Raina is probably the 1^st real dentist i have had in a long time, the staff is very nice and generious and this is an office that actually gives a damn about their patients.