Murat European Tailoring

I used this place for my wedding five years ago and, while they were expensive, I was pleased with their work, so I decided to use them again when I needed a bridesmaid dress hemmed for a wedding. This was a simple hem job on a long, matte jersey dress, for which they charged me $ 65! It seemed expensive but I’ve never had anything matte jersey and figured it was a delicate material. It took them a week to have it ready and when I called to pick it up at the time stated on my receipt, I was told by the woman that it was supposed to be ready the next day, which wasn’t going to work for me. When I told her that I needed it THAT day, she said, okay and she would call me when it was ready. Supposedly she had already started the work (because I’m sure you do HALF a hem, stop, move onto another job, and then finish the hem, correct? I don’t sew, what do I know??). She called me an hour or so later to tell me it was ready and I went to pick it up. All seemed fine. But during the wedding, after wearing this dress for literally two hours, I was told there was a thread hanging off the bottom of my dress. I checked it out to find the hem had come undone. The $ 65 dollar hem, mind you! I called and was told (by Victor who IS very nice) to bring it back and he’d fix it, something I have so little time to deal with. If I want a refund, I’ll have to talk to the owner who is at the other store. I’m just beyond annoyed about this and will probably just cut my losses, but be warned; High prices and shoddy work were my experience there. Another bridesmaid got a $ 16 hem at her dry cleaners and it’s still holding to this day…

I had a some pants and jackets needing alteration and took them to Murat. He gave me a date to pick them up, but when I returned to get them they were not done. Upon my second return to collect my clothes, I discovered they had gone the extra mile and went above and beyond our agreement, giving my pants their best hem with no charge. This I discovered only after getting home. They said nothing about it but simply appologized for not having them done the day before. I was impressed by their care and attention to customer service. By the way, my clothes fit perfectly. Sharon

I am not an incredibly tall person and once the Earl/​Seven/​etc. jeans craze started, I was in desperate need of a reliable tailor. So many times, I would stand for the tailor, making sure to wear the right shoes and to prewash the jeans, and the jeans would end up altered shorter than I’d thought s/​he had marked them. I do not need denim clamdiggers! Well, Murat’s is that rare tailor that can always get everything the perfect length and the perfect fit the first time around. I’ve also brought vintage items there that I wanted reworked as different pieces (e.g. a dress into a shirt and/​or skirt) and I have been happy with those as well.