Cvs Pharmacy

Ok. I still like this CVS store and it was just somewhat redone, yet I’m very upset. They got rid of self checkout!!! For good! My cashier was friendly and helpful, yet I still prefer checking out myself. Anyway, this store carries everything a normal CVS would, yet it seems much busier and somewhat smaller and more cramped. There’s good parking and lots of staff on-​the-​floor for store navigation, which was helpful. Also, this store is in Chestnut Hill, NOT West Roxbury! (Since my receipt says West Roxbury, –1 star)
Overall– 4 stars.
Located in Hancock Village Plaza on VFW Parkway in Chestnut Hill by the W Roxbury border.

The pharmacy people are incompetent. I had a prescription for epi-​pens. Picked up the prescription and when I returned home I realized that the epi-​pens expired in 3 months time. I called them and told them I wanted to exchange as these were expiring. The pharmacist told me they were good prescriptions even though they expired in 3 months. I told her this was very unethical, as they are supposed to have an expiration date of 9 — 12 months. She continued to argue with me. So beware– check the expiration date on your prescriptions as they tried to move their old inventory along. If you bring it to their attention they are very defensive. I am a nurse and I know the laws.

Bad service in the pharmacy, they don’t respect privacy, rude treatment to customers.

Absolute nightmare of a manager, Ken.
Context: I’ve been a loyal CVS shopper for 12 years and spend an average of $ 200 a month there.
Me: I’d like to return these 5 items for a store credit, please.
Lady behind counter: I need to check with my manager for returns over $ 50.
Me: No problem.
Ken the Manager: You cannot return that ($ 40 item) without a receipt.
Me: That doesn’t make sense, is that for all CVS stores?
Ken: No, just mine.
Me: Okay, then, I’ll return the rest of the items (which did not come close to $ 50).
Ken: No, you can’t return anything here. You have to go to the CVS you bought them.
That was the gist.
Customer service *promised* they would escalate the situation to the regional manager. Ken is probably friends with the regional manager. LOL So, I’m making sure Unilocal knows about this disaster of a manager. He couldn’t represent a twig on the ground properly, never mind, an actual brand like CVS.

I don’t visit this CVS often, but I did tonight to do a return that a CVS in West Roxbury (the one closer to my home) was giving me a hard time about (for no reason, other than that the manager there is miserable, ²⁴⁄₇). The employees at this CVS were so helpful and nice, processing my return with no issue at all and nothing but friendly service. I really appreciated that, and this will now be my go-​to CVS! Thanks guys!!!

This review is solely for the pharmacy department.
Pros —
— am never going back there,
— they just made walmart pharmacy look so much better
Cons —
— min 20 mins wait to get them find my prescription order all 3 times i was there
— long lines to check out, maybe my timing is not great
— the advise for my meds intake printed on box and what the consulting lady tells me are completely opposite.
— the ‘knowledgeable’ consultants working behind the counter discuss openly and rudely in front of me how using a coupon and insurance for the same prescription is not allowed and someone thinks it could be MEDICAL FRAUD.
i tell them to check as i believe the insurance and coupon should work, and it does go through in their system, it always has at other cvs pharmacies since the last year without any problems!
i collect my meds for the last time from the counter, informing the lady that i called and checked with the brand coupon company and my insurance and if they said i can apply both, maybe they should reserve their opinion on medical fraud and get their facts right about medicines as well as how insurance works.
still waiting to hear an apology from them or their store manager who has not responded to my store feedback yet,

Organized, clean, helpful staff, tons of parking.

You have to love suburban drugstores– they are clean, organized and stocked with every toiletry item available. This one in particular is very posh– it’s just minutes away from the ritzy Chestnut Hill mall.