CVS Pharmacy

The pharmacy is painful-​any time I have a prescription to be filled it takes forever! The employees either can’t find it, put the wrong insurance through or don’t know what’s going on. The drive through is a joke-​half the time it’s closed. The employee try their best-​my experience tells me it is corporate not providing adequate resources for the store.

After 10 years of exceptional customer service at the CVS in the North End, it pains me to have to go to the nearest CVS now that I live in West Roxbury. Initially, I truly gave them the benefit of the doubt; it’s clearly a busy pharmacy and they often seem to be understaffed. But, this hasn’t been a 1, 2, or 3-​time thing; this is just how they operate. In addition to the long, long lines, and the usually closed pharmacy drive-​through, when you finally speak to a pharmacist or pharm assistant, it doesn’t get much better. I find them to be incredibly rude and unprofessional. I’d go so far as to say that they’re not in compliance with HIPAA as they ask for your information loudly enough for all to hear. This includes them then asking questions back about which medications you are referring to. And they never seem to be the same staff, which I understand is probably because they operate «24 hours.» But it’s a constant cycle of new staff and you don’t get to build a relationship with your «local» pharmacist. After a few years in the North End, I actually found it amusing slash embarrassing that I’d get to the counter and they’d already have my prescriptions ready. Again, I recognize they probably do a small fraction of the business that this location does, but CVS (management) needs to be responsive to this — to both their staff and their customers.

Stay away from this CVS. Especially if you have someone in your family that needs medication refills frequently. Their pharmacist are very rude and disrispectful at this CVS location.

The most disrespectful pharmacy experience.
The pharmacist vehemently threatened to call the cops on my mother (who is a senior citizen!). This was after my mother, who dropped her prescription off 2 hours earlier, was told to wait an extra 50 minutes before anyone even asked for her name to look up her prescription!
(As you can tell by other reviews, this pharmacy is KNOWN for having really slow service.)
My mom complained about the slow service and was then threatened.

When I went again to get the prescription, the pharmacist was threatening to call the cops on another customer.
She seemed young and to be having a huge break down. (Which I can sympathize with) but her behavior, lack of professionalism, and straight up disrespect towards people is unacceptable.
Please note, that any positive reviews of this CVS are old, (dated 2008,2011 etc.). The recent reviews are unanimous in the unsatisfying customer experience.

Worst pharmacy ever! They never have medication in stock. They never get prescriptions filled when they say they will and the staff is ambivalent when you get peeved about it! Worst customer service ever. The line is always backed up. Save yourself the aggravation and go somewhere else where they value customer service.

Went there for Christmas cards. Store was full of staff but none of them could do anything but ring. 2managers, both retarded. Sue the woman who did the photos snuck off on break. Horrible service. Stay clear. Or go to Walgreens.

The older male clerk with white hair needs to learn customer service skills. He’s rude and condescending. I’d rather go to the next Cvs down the street in Dedham.

I went to the doctor on May 1 and had a script called in. It was a new dosage and they had to call the insurance company to get an ok. It is now May 4, they haven’t called the insurance. I just waited in line, to be told to come back in an hour. Maby it will be accepted, many not. My insurance company MADE me change pharmacys to CVS. This is not the first problem I have had with this place. I used to use Osco in Hyde Park. I got to know the pharmacists. They are the best.

I wish I could give this a better rating. The store does have all that I would need… however, the wait for a Rx at the pharmacy is daunting if not completely frustrating. I needed to pick up an emergency Rx recently, and after the doctor had called it in, I had to wait for over an hour. To me, that is unacceptable… I’m going to stay with Sullivans in Roslindale Square for my Rx needs.

Since the new pharmacy manager took over, things have definitely taken a turn for the better. Error rates are down and staff morale is way up. Disregard my previous 1-​star review, please. In addition, if I need something at the Library next door, seeing as how CVS doesn’t care who parks in their lot, I can just park and walk right over. Plus, of course, when we get the obligatory nor’easter, they have pharmacy drive-​thru, which is VERY comvienient.

This CVS is just fine. I don’t know what people are complaining about. The pharmacy seems even more efficient than ever, they redid the layout, it’s big, clean, open, and with lots of selection. I go to this CVS often and have not had any problems.

It’s one of the biggest CVS in the area
They do have everything that you might need the only downside is the pharmacy is very busy and the wait time is always double than any other pharmacy but they do have a drive thru which makes it a little bit easier

I have finally completed the transfer of all prescriptions from this CVS pharmacy and changed the number in all my health profiles. I will not have to interact with this group of incompetant clowns any longer; no more going back three times until they get something right, no more being told a script is ready when it isn’t, no more trying to interact with a pharmacy tech (literally) staring off in space while I am trying to figure out why another mistake has occured, no more having to tell my doctor’s office that they didn’t fax in the script they actually faxed in four times, no more interminable wait in those damnable lines, And my favorite: The time they cut my prescription in half because the pharmacist decided that the doctor must have made a mistake ordering the quantity he did. WITHOUT CHECKING WITH THE DOCTOR!!! There is no longer a reason for me to set foot in another CVS as long as I live! Walgreen’s may not have as much of a selection store-​wide, but I’ve already filled a script there, and it was a much more peaceful experience. Amen.

Not that this place can get any worse but lets just throw the pharmacy in the mix of this place being the ultimate nightmare! So you call in a specialized prescription and trust that there are actual competent people working in the pharmacy. But wait, this is CVS so why not double check because you just never know who is behind that white counter! Just as I thought, THEY NEVER PUT IN THE ORDER AFTER ONE WEEK! So a little complaining and you would think this would help? Another week goes by and you call again to double check because now you know you are dealing with must I say idiots? Again, THEY NEVER PUT IN THE ORDER and now you ask to speak to a supervisor and find out all along the specialized prescription was not covered by insurance? Oh my, where was this information TWO WEEKS AGO??? So the fact remains, I have proven that incompetents work not only at the front of the store but at the back as well. Steer clear…

If you plan on doing anything else in addition to your pharmacy visit, AVOID this place at alll cost! It will easily take you 45 mins to pick up Advil and checkout. With a 65+year old checkout staff, this place is running at slower than post office pace. you’re better off suffering through your symptoms than putting yourself through the agony…

I happen to really like this cvs, better than all of the others in fact ;)
I like it for a few reasons!
1. It is right next to star market so if I dont meet all of my shopping needs here, I can hop on over there!
2. The parking… I always find a great spot!
3. The staff is Super Friendly :)
4. It is always neat, clean and stocked… They always have what I am looking for– If not, They find me something similar!
I LOVE CVS IN GENERAL BUT THIS ONE IS CERTAINLY SOMETHING WITH A LITTLE «EXTRA»

The clerks here are nice here, even the occasional teenager who pretends to be looking for something for you is outwardly polite. The clerks at 1918 never judge me for buying condoms or cotton ponies. And there is fuzzy water in front. No American spirits but it doesn’t matter cause i quit.
CVS greeting cards used to mostly suck, well I’m a greeting card snob, but you can come up with the occasional gem if you hunt.
Q-​tips are in the baby aisle which I think is prejudiced towards non-​breeders. Make-​up is on the right.
Oh and I remember the old days before CVSs sold chairs, ovens, and air conditioners or was that just before I was in the market for cheap, made-​in-​china, homegoods–
But what ever happened to kaboodles? These clear or funky tool kits for girls were all the rage in the 80s and 90s. Just because they are out of fashion doesn’t mean they are out of practicality. I need something to store my over-​the-​counters and herbal remedies and I think a nice kaboodle would be just the ticket but I can’t find one anywhere.
If you have later night CVS needs there is another CVS down the block on Centre. near South Huntington open until 11–