PetSmart

The staff will not help you even after asking for help from them multiple times. Multiple times now I have gone here & the staff tells me they don’t know where the item is and points to a isle to say «try down there» as opposed to going to look themselves or with me. Last time I ordered boots online and the website said there were 2 in stock. When I went to the store the girl said, oh I didn’t have time to find them so declined your order. Would be nice if they did their jobs and found the items rather than being lazy. Especially when I order online and drive across town to pick it up because the website says that is the only store in town w/​what I wanted in stock in that store. When I tried to make this point to the manager she was rude and just kept cutting me off to talk over me. You aren’t listening when your already talking over me before I can finish my sentence. WORST customer service I’ve ever seen. I’d also like to mention they refused to help me find my items after looking myself for 20 minutes because they had 4 people busy putting price tags on food & toys. Certainly one person can stop putting price tags on things for 2 minutes to help a customer right?

This is strictly based on the store and not the pet grooming and medical services, which are also offered.
Located across from the Greenbrier Mall allows for easy access to and from the interstate. Coupled with plenty of parking, makes this PetSmart a convenient trip with or without your pet.
Pets/​Food/​Equipment/​Etc: PetSmart has always been good at ensuring a good variety of Pets, pet accessories and such to care for them. From fish to dogs they seem to have just about any and everything you’ll need at a fair price.
Staff: Very friendly and fairly knowledgeable, also quick with pet clean ups for those pooches that either can’t hold it or just trying to mark their territory.
Prices: Competitive and fair. Like anything else if you want a bargain then either surf the net or spend the time shopping to find it. Heck with that just give me a decent price and I’m good, which is exactly what PetSmart does and the reason I’m a return customer.
Overall: I think it would be unfair to judge them on services I haven’t used likewise it would equally unfair to give them a rating that might cover some of the complaints my fellow Unilocalers have posted on their services (pet grooming in particular). With that in mind I’m holding at 3 Stars.
Not the best choice for grooming

Not impressed. They refused to trim one of our dogs nails because she was hyper (she’s a pitbull)… It would have been nice if they would have taken more time to try and trim her nails, because she is a larger dog and I cannot do it by myself since my husband is gone a lot (military).
I feel as though the service could have gone better and more effort could have been put forth.

They are pretty good as far as selection of pet supplies. They have cat adoptions there every day, and other animals every once in awhile.
However, It is annoying when they are out of things for days in a row. We were looking for the feeder goldfish and for 3 solid days they did not have any at all.
Completely empty. With no input on when the expected to get them back.
Sometimes on the weekend it gets busy and it is really hard to get help with the fish.

This location is alright, but others in the area are better (i.e. — Landstown Commons). It’s a bit small (aisle are tight) and it’s aging quite a bit. The registers are really cramped together as well. It really is in need of some renovating and reorganizing.
PetSmart, in general, is fairly expensive. The only reason we go here is because it’s close to home and we only go for the dog food. For treats and toys we go elsewhere.

I was not satisfied with my experience here at the grooming services. I recently adopted my dog from the pound so I wanted to get him cleaned up a bit so I decided to take him here only because it was close to home. I took him in and everything was fine. When I came to pick him up, they said he was «a handful «. I asked them what they meant and the lady basically he did fine with the nails and shampooing, he didn’t like the dryer too much, and he definitely didn’t like the kennel and he ate the paper I signed that was hanging on the kennel…
Okay so first, my dog just came from the pound of course he doesn’t like the kennel. Second, why would you put a piece of paper where a dog could get it through the kennel???
I used to have a Dalmatian. SHE was a handful. Had to be muzzled and was very skittish. I was just kind of offended that she said my dog was a handful because he didn’t like to be in the kennel.
The only reason I gave two stars was because my dog was clean after so they did their basic job. On that note, I think I’ll take my services where I took my Dalmatian. I’m sure they’d be happy to take on the challenge of my 15lb dog.

This place is very well organized. When I finally moved my cats into my new place and needed to pick up some supplies. I met the manager… a sweet girl. I for the life of me, cannot remember that girls name. Either way, she suggested the calming collar. It’s to help with the cats’ transition with the move. The cats were hissing and growling and meowing. Once I got that collar on them, they were totally fine. If it wasn’t for her, the cats would have been freaking out. Thank you manager woman lady!

We recently got a new puppy and we’ve gotten almost everything we needed from here. Generally, everyone’s usually nice and helpful. The first day we went though, an employee had given us wrong information not just once, but twice. He clearly had no idea what was going on in the store. He really did sound like he knew what he was talking about, and if it weren’t for us double checking with other employees we would have believed him. But besides that, everything else has been fine

I’ve been a fan of PetSmart since I was a kid volunteering at their adoption center. My Labs don’t need a lot of crazy products, but PetSmart has their food, treats, toys, and grooming supplies. They have a fair-​sized training pen in the center of the store, a whole huge cat section, fish, an adoption center and you can bring your pets in, which is always great. The boys love to come shopping with me.
This particular PetSmart isn’t too busy, but can be understaffed at times when the volume picks up. Overall, a really good store.

Great place to get what you need but I will never go back to this location. Took my dog in to be groomed and de-​furred. When I got him back it was as if nothing was done at all and he acted very skiddish. When we called about our experience there they were rude about it. We had to call corporate to get anything done. you would think that when you pay that kind of money that it would get done right. From now on I will go to the location in VA beach.

Petsmart is an excellent place to go for pet supplies. I would not go any further than buying anything more than food and/​or treats for your «loved one.» If you are one who likes to dress your «pookie» up in a cute t-​shirt, Petsmart overcharges significantly for these pieces of puppy attire. You are better off saving the cash and using it at a puppy boutique where you can get better quality for your money.
In addition, I highly discourage using their grooming services. I have a three year old Yorkie which I have taken to a few different Petsmarts in the area, and I have had the same experience. Not only do they give a lackadaisical cut, but they also put the animals under much stress. I take my Yorkie to Grooming-​dales in Norfolk and I have never had any problems since my grooming nightmares with Petsmart. The price is approximately the same.

Petsmart is a good place to pick up any pet supply you might need. Besides having food, snacks, toys, treats, shampoos, medicines, kennels, bedding, etc they also have grooming on site and a veterinarian hospital.
Whenever I need something specific for my mini Schnauzer I go to this Petsmart location (itchy skin shampoo, anyone?). The staff here is always very friendly, in fact just today the cashier helped me out with the Petsmart reward card and let me know how to set it up on-​line. I highly recommend getting one of these cards as almost everything in the store is marked down a couple dollars if they scan your card at the register.
I also went here for George’s birthday because they have cookie treats that were perfect for a doggie birthday celebration!