Simply Pets

Great place very friendly. We are just starting out with a fresh water fish tank. Not knowing what fish go together the girls were very helpful in helpings us figure out which ones to get for our tank and get it started.

Love this place! They sell R/​O water and pre made salt water (Red Sea pro) and they have tons of supplies for reef maintenance I think it’s the best saltwater store around hands down! I come here all the time they have a huge selection and Jeff gives great advice can help you solve any saltwater tank questions. They also carry a wide variety of birds and reptiles and fresh water fish

**DONT BUY A PET HERE**
This app really needs a NO STAR option. This pet store is literally the BIGGEST SCAM IN HAMPTON ROADS. DO NOT BUY A PET HERE. I purchased a hedgehog from these people unfortunately without knowing the extent of the MITE INFESTATION my hedgehog had. After spending over $ 170 on a vet bill to check and treat for the mites, I went back to this establishment for some compensation considering the fact that I was told that there was a 7 day guarantee from any pre existing condition. Clearly 3 days after getting her was not long enough for her to get mites from anywhere BUT the place she came from. The manager however stated that the vet bill was on me because I did not call them about the mites before I went to the vet which is absolutely LUDICROUS considering we were NEVER told to do so when purchasing her that we were to contact them first if there were any problems. The manager however offered me an $ 8 bottle of some ‘natural mite treater’ which they claim to use on their hedgehogs but OBVIOUSLY IT DOESNT WORK IF SHE HAD MITES WHEN I GOT HER. I literally can not believe this place. I will NEVER EVER EVER recommend it to ANYONE. STAY AWAY FROM THIS PLACE.

This pet store is okay for the price, but the quality is not so great.
1.) The scribbles have (from the last time we had visited — about 3 days ago) heavy ich, or white spots, which we felt they should have been medicating the tank along with a posted sign that lets the customers know the fish are being medicated and currently not for sale. But they failed in that area; fish are not medicated nor is a «not for sale» sign present. If you are not aware that the fish are sick, they WILL sell it to you.
2.) As other customers know this, they will sell a fish to you regardless of the size of tank they require. So if you have a 30 gallon tank but want a fish that requires a 75 gallon tank, they will still sell the fish to you. This may be a good thing for customers and money earned for the seller, but you should never put a fish in a smaller tank than it actually needs.
3.) Some of the workers won’t take initiative to assist you even if it’s pretty obvious that you need help. You could be standing there, lost and confused, but they will literally walk past you. You have to go to them for assistance. Sometimes they come off as if they don’t even want to be bothered.
This review is not meant to slander or discourage. I just hope they continue to improve and consider this post as an area of improvement.
On the positive side, they are knowledgeable on certain aspects of their animals and they also have an abundant supply of products (as I mentioned earlier — for a good price).