ABNB Federal Credit Union

The absolute worst customer service of any credit union I have ever seen. Do not bother to call with any questions as you will be treated with disdain and shrugged off as not worth their time. How the hell this joke of a company stays in business is beyond me.

Tried to give ABNB a chance for a small auto loan in the hopes of a competitive APR, even with all the negative reviews here and elsewhere. Thought they were working to earn my business by calling and asking for some help on the app, didn’t matter. I’ll stick with Navy Fed.

Average customer service wait time is 17 – 25 minutes by phone and over 48 hours if you try to seek help via email. If you incorrectly enter your password online too many times they freeze your account and prevent you from accessing your money until you contact them to verify your identity. If they lock you out of your account on a Saturday, then you’ll have to wait two solid days before it can be unlocked
They also claim to be a credit union yet charge just as much if not MORE fees than most banks do all without the convenience of branches nationwide or quality customer service. Do yourself a favor and bank with ANY other credit union or bank bedsides ABNB

This Company ABNB should be investigated for FRAUD by the Government agencies in place that are their to stop it. I am a disabled Veteran and Single Father of 4 daughters. I recently moved to Miami Beach FL from Chesapeake VA. And I still have to deal with the serious incompetency’s of their whole organization. First in 2012 I bought a house and asked them for a Refinance of only 50k., 4 days before Thanksgiving after signing documents for loan, Our loan officer was fired or quit, then those higher up in corporate level denied our loan after everything was done. In-​addition, me and two my youngest daughters meet in a meeting room in Chesapeake Virginia to discuss the matter because the CEO/​Owner wouldn’t reply to my certified letters. The conclusion of the meeting was a statement made by the main loan Rep. «Why are you even with us» I left and never attempted another loan with them, closed out all my accounts expect my vehicle loan because the rate was 2.9. Additionally, during the last year, They have taken 2000 dollar payments which they mistakenly put into the wrong accounts, causing automated system to report I was late in the account it was intended for. Now, today I again spending hours and hours trying to fix their issues. I updated my address online, and over phone several times, which I have recorded. But still to today Feb 25^th 2015 they don’t have my new address up to date. Also, they have me as late on my credit card because their online services is HORRIABLE, set up auto pay online from my Wells Fargo account, have a screen shot saying paid on the 6^th of February 6^th, 2015, but still they say they don’t have it and never once contacted me about the issue, I had to hear it from someone who clearly had no right working in the banking industry, she got all my accounts wrong and then she gave my entire account number over the phone, which is illegal for them to do. I am embarrassed as a Military Veteran that this «Bank» ever handled Military members, I hope someone with the power and time goes after them and reveals all their fraud and puts them out of business, because they are in no way Open, Honest or about Family!

I have a love/​hate relationship with ABNB. The interest rates are great and they don’t have the ridiculous fees that other banks have, but the customer service is just plain BAD. I work literally 4 minutes from this location and have a 45 min lunch break– it’s absolutely insane that I spend my whole entire break at ABNB every other Thursday. The teller has told me on more than one occasion that she is the only one working the inside and the d rive-​thru! That’s ridiculous! I’m constantly having issues with my online account and I have to go all the way to the branch to get help because they can’t help over the phone. As a matter of fact, the call center agents aren’t of much help at all. Every time I’ve called about an issue I get referred to the branch or the rep is rude so I don’t even try anymore.

My wife made the mistake of getting her auto loan through ABNB. She has paid twice the monthly amount for the last three years to the point where she owes less than $ 4000 on the car. She got ahold of ABNB via email to request her auto-​payments get cut off and to pay off the remainder of the balance. We don’t bank through them (Thank God) so the money is in her Navy Federal acct (They are no better and worse in some ways). She is told that she has to wire transfer the amount, that is the only way, and that she needs a form to do so. She gives them the email address THEY ALREADY HAVE on record, and waits for this form. It never comes. They then close for the day and we don’t have the option to continue this, since it is a Friday. We go to navy federal and attempt to get the wire at least started but are told they can’t do anything without ABNB’s info, so we will have to come back on Monday. On Monday we try again to get the form but are told that «the person who is in charge of those forms is gone for the day». It is 10 am EST. So you are telling me there is only one person in the whole bank that can email this form, this form is the only way to pay off the loan, and at 10 am they are gone for the day? This is just the beginning. So it is now Tuesday, and she gets back on the phone with Absolutely Terrible Credit Union, and they tell her her payoff amount has now gone up because of interest over the time period we were trying to pay the loan off and they were sitting with their thumbs up their asses. There is also a $ 15 wire transfer fee (on both ends) so to pay off her loan it cost an additional $ 30 for the banks to essentially do nothing but transfer money via the click of a mouse button aaaaaaand… Profit!!! Plus an additional roughly $ 15 in interest, so $ 45 for being absolutely terrible at their job. I realize this isn’t much, but when you extrapolate the figures and blow them up to the number of people they do shit like this to, and the number who don’t say anything and let them get away with it, if there are merely 100,000 members, each having $ 25 stolen from them a year, that is $ 2,500,000 or 2.5 million that was stolen in total. I wonder how many bank managers or district managers or CEO’s vacation packages that paid for. I now support bank robbers, as I realize they aren’t stealing from me, they are just taking back what the bank stole from me and probably them. Bank robbers are more like Robin Hood minus the redistribution of wealth part. Take your money elsewhere, don’t believe a banks homepage when it comes to the truth about them.

ABNB FCU rocks! I get a high rate of interest on my account in exchange for for going paperless and having direct deposit. I also get a refund of any ATM fees throughout the month which is important as I continue to bank here even though I have moved to Northern VA. I have had nothing but great experiences with this credit union. The staff at this location as well as the service representatives I have spoken with on the phone have always been super helpful. I had some fraud to my account a few years back and ABNB was extremely helpful in straightening everything out and getting the funds back into my account quickly. As far as I am concerned this is as good as it gets.

This credit union has ridiculous rules about how to use your own money. They have recently charged me a number of insufficient fund fees – while I had a POSITIVE balance AND had overdraft protection in effect! They are NOT customer focused as their ads say they are. I will not be dealing with them ever again!