Quality Suites

After seeing the recommended reviews via Expedia, I decided to give this place a try and it didn’t let me down. For being a 2 star hotel, it’s the nicest one I’ve ever stayed in. The room was very clean and to my surprise it had a full kitchen with granite like counter tops and a fridge. The floors were new wood. They are doing remodeling and the place is great and inexpensive! Would definitely stay here again if I ever came back to visit.

First of all let me say that this review is not based on my stay, but rather my experience with this hotel. I originally booked through
where is states pay when you stay and free cancellation. When I booked it reverted to wrong dates and I immediately contacted the hotel to change them. They told me it would be 30.00 more to change to the dates I wanted and so I decided to cancel the reservation. I received a cancellation email stating this hotel has agreed to cancel my reservation for FREE and I would not be charged. Well I look at my account and they have already charged my card for the two charges of 69.75 each which caused my account to be overdrawn and caused me to also have two nsf fees on top of that. I disputed the charges with my bank because I had written proof they stated they would not charge me. I even spoke with the manager who also agreed and stated he would refund the charges. He NEVER refunded me and here it is 10 days later and they have sent two new charges through for the same amount and they never credited the first two. This has caused me to be overdrawn again and I once again had to go to my bank and fill out a dispute form now for FRAUD because they did not have authorization for these charges. I am disgusted at their lack of customer service and for the fact that I never actually stayed there and have now been charged a total of 279.00 + 116.00 in NSF fees because they charged my card without permission. I am issuing a warning. If you decide to stay here PAY with cash because they apparently save your card information to use whenever they feel like it.

On a road trip, driving back from key west to st petersburg, fl and now back fo chicago we picked this based on the reviews. We didnt want to pick a very expensive hotel because we were going to check in around 1am
And check out early morning but wanted a nice, clean place. The room was very clean, spacious and our two tween daughters fit onto the sofa beds easily. A decent place for a quick stay over.

If I could give zero stars, I would. I booked through Hotwire and it was advertised as an all suite hotel. I guess it is technically but what a joke! This is a side of the road motel. They threw in a mini couch and mini fridge/​microwave and called it a suite. Note — Embassy Suites is directly across the street and was only $ 30 more than what I paid. I’m a female with a 7 year old arriving at 10pm. Lady at front desk was very rude. She tried to tell me I booked a smoking room. Um, never. Then she stuck us on the second floor in back of building. I feel extremely unsafe and had to lug all my luggage up the stairs as there is no elevator of course. The room smells of cleaner and smoke (nonsmoking??). Everything is old and the countertops are dirty and dusty. I’m so disgusted. Never again.

Stayed here for 5 nights. Couldn’t really complain about anything. Yes the hotel is older with some obvious renovations and updated appliances but overall it has everything you could possibly need however we were in a king bedroom. I’m not sure how the other rooms looked. We had a huge mini fridge (which was way bigger than the one we had at the Hilton in NY surprisingly since it’s a much more expensive hotel), a microwave, 32in flat screen tv which we connected our Apple TV to the whole stay and loved. We streamed Netflix and Hulu the whole stay with no lag in connection. Wifi is free by the way. There was also an outlet right next to the TV to plug it in which was very convenient since most places you have to unplug their electronics to plug in your own. This room was not short on available outlets which we plugged all our electronic devices to and still had outlets left over. Even the bedside lamps have an outlet on them. There’s a pull out couch, a closet to set aside suitcases, a desk with a desk chair and a lamp, a coffee table, hairdryer, a sink with a very spacious counter top, a huge vanity mirror and an almost floor to ceiling mirror right next to it with great lighting too. The shower was decent, clean with constant hot water and water pressure, shelves to set toiletries on and a curved shower rod which we loved because it doesn’t make you feel cramped. The Ac unit in the room worked fantastic as well and was very simple to use. Worked very efficiently. The king size bed in our room was great and didn’t cause any back pains the whole five nights we stayed. Everything was clean and the room didn’t smell or give you a grungy dirty feeling. Access to the room is very simple. It was just a card you waved in front of the door handle and it unlocked for you. Way simpler than the cumbersome locks you have to slide the card into for it to unlock which never work the first time. Any restaurant, grocery store or gas station you can think of is literally less than 5 minutes from the hotel. The hotel couldn’t have been located in a better spot and the area is very cute and very cozy. You do not get the feeling like you are staying on «the wrong side of town». Parking wasn’t an issue either as the whole hotel is surrounded by numerous places to park. Overall we had a great stay and we loved the city. We plan to be staying here every time we visit Chattanooga, TN.

Great hotel, the staff and the manager are very friendly and helpful, the room was nice and it was clean, great price and they have a coupon in the hotel book that you can get at the visitor center, fitness room was good, breakfast was great and the pool was nice. I would totally stay here again,

My husband made a joke about this Hotel.
«The Quality Inn, huh? I don’t think that means what they think it means…»
We were visiting Tennessee for my sister in laws wedding and needed an affordable place to stay. One year while traveling cross country with my family we stayed in all Quality Inns so I felt like I knew what to expect.
This particular place was nothing like the other motel/​hotels we have stayed at.
The room was stuffy. The wall paper was peeling a little, and the picture on the wall was cracked. The bathroom had obviously been «repaired» recently — since there were 3 different color grouts, and it smelled like paint.
The office staff was rude.
One morning my brother in Law and I got up early to grab breakfast, and we asked the front desk if we could have 2 Extra Towels.
The woman said, Are you staying?
I said, Um Yes. We are staying at the Hotel.
Yes, but are you Staying???
Um, yes? I don’t understand the question.
The maids will bring you towels when you leave.
Yes, but we’d like to shower first, and we are short two towels.
Are you staying?
…
Ugh fine. Take them, but please don’t steal them.
What? Seriously? Your towels are not worth staying.
The bedsheets were 12 thread count, and the pillows (though there were many) were yellowed and lumpy. The extra blanket (for the pull out my brother in law was staying on) was thin and moth holed.
There was a newer Television, but that’s about it.
Also, there wasn’t a SINGLE free outlet. NOT ONE.
We had to unplug one of the laps so we could take turns charging our phones.
I know this was most likely not built in a time where people needed to charge their portable devices, but a power strip or an extension cord with extra head would go a long way.
Also, the hot tub was filled in. What the heck?!

The hotel says that check in is at 3:00pm. When we arrived at 3:20, they said our room was not ready and it would be another 20 minutes. Having already pre paid we had no choice but to wait. Once we got in our room, it was really nice. It was clean, and smelled fresh. We went out that night, and when we got back there weren’t any parking spots by our room. I had to park on the other side of the hotel and walk around to my room. It’s not a horrible neighborhood, but I wasn’t comfortable. The room itself was really nice. the bed was great, and the tv had awesome cable. It has a mini fridge, microwave, and couch which was nice. If the price was really good I would go back, but I will make sure I am on the back side of the hotel, where the most parking is, and I will bring my own pillow.

For once, the Unilocal star rating is right on for me.
Hubby and I spent a night here last weekend for our last summer’s hurrah. We selected this hotel because we wanted to take that last trip with our pup, Sadie.
Normally, I am a travel snob. Our chain of choice is Hilton, but we really prefer to seek out an independent, unusual, really exceptional place to stay when travelling. I don’t think we’ve spent under $ 200 a night in years — but do not misunderstand, we’re not wealthy, we just really enjoy that aspect of traveling.
I was under no misconceptions about this $ 71 per night hotel. I knew it wouldn’t be what I was accustomed to when out of town, but that’s OK.
The extra helpful desk clerk was so nice when I called before reserving to make sure I understood their pet policies (a surprising number of area hotels said they were pet friendly, but said you either could not leave the pet unattended, or it must be crated when unattended). When I asked about check in explaining we were hoping to make a Backstage VIP Tour of the aquarium, she happily added they could easily accommodate our arrival 1.5 hours ahead of check in, to come on down.
The brief reviews I had read on
mentioned this property had more green grass for pups than some other pet friendly options where the dogs had to do their business in mulch (I know, sounds awful) — and they were right. Our arrival desk clerk seemed a little flustered when we were early arrival #2 of 3 all arriving at 1:15 PM — but indeed our room conveniently located on the end near a grass strip was ready.
The room itself was an odd layout, the «suite» couch part was completely separated from the bedroom, so much so there was a fan in the bedroom area to pull the cool air into the bedroom which you could control separately. The bed was comfortable enough, room large enough, and all the needed amenities were there. It’s nice to be able to spend so little and still have a refrigerator, a coffee pot, free breakfast, and an indoor pool. We didn’t visit the indoor pool, but I know it was there from looking out the lobby window.
The area seemed quite safe and ultra convenient to Hamilton Place if you’re doing a little shopping or like us, we just wanted convenient dinner nearby. So yes, Unilocal,this place is A-​OK and when travelling with our pup to Chattanooga, we’d absolutely stay there again.

Room was clean. No bugs or noise. Had a pool and the continental 0breakfast was adequate. Desk service was very polite. Wifi was ok.

This hotel is a solid value for your money. The rooms are clean, the water is hot and the facility is very well maintained for an older building. I lucked out and got a huge room with a king bed and a partition wall between the «living room» and sleeping area. It was comfy. I particularly like the plethora of electrical sockets. You need these if you’re a business traveler. Each evening requires that the pc, phone, and Bluetooth headset be recharged. No problem in this room. I didn’t have to unplug anything to get all of my hardware charged. This hotel is conveniently located in a suburban shopping district with restaurants of every flavor.