Gold Star Pest Control

For the sake of your Health DO NOT USE THIS COMPANY.
My landlord hired them. I assumed they knew what they were doing. They sprayed toxic chemicals all over my house and I returned home to damp chemicals all over my carpet, walls and mattresses. I had allergic reactions for days, flu-​like symptoms and nausea as well as numbness in my face and other parts of skin that came into contact with the damp pesticides. Powder remains weeks after application and you risk inhalation everytime you move furniture or vacuum (the powder just spits back out of the vacuum cleaner).
And worst of all, IT DID NOT WORK! I found bedbugs weeks later. And when the landlord insisted they come in a spray again, I refused.

Do not, do not, DO NOT call this company.
I’ve never dealt any business that’s as UNPROFESSIONAL and RUDE as Gold Star Pest Control (I think they are called LA Exterminators now, the phone # matches). My wife and I discovered we have termites in our apartment, and our landlord kindly directed us to contact LA Exterminators as their go-​to pest control company. The lady I talked to on the phone a week ago was frazzled and all over the place, and I was not able to comprehend anything she was saying. But, after about 15 minutes, we finally managed to schedule an appointment for Friday at 6PM. So, I rushed home after work and waited and waited and waited… guess what? About 10 minutes after the appointed time, the «technician» call me and told me he’s not coming because the apartment is too far. What do you mean too far? They had my address, made the appointment, and now they are calling me 10 mins late and telling me they are not coming because it’s too far? Then he changed his story, «I waited for 2 hours, no one was home». Hmm… interesting, I’ve been home for almost 2 hours, and no one was waiting. I then called the office, and the man who answered the phone was even more intelligible, I couldn’t understand a single word that’s coming out of his mouth. More than once he said he’s busy and hung up on me. Finally, after must’ve been about 30 minutes, we’ve made another appointment for this past Sat, at 10AM. So, Sat comes around, and guess what? No one showed. No phone calls, no warning. Then at 1045AM, the technician casually walked up to our door as if he was right on time. After about 30 minutes, he said that he would need to get under the house (there’s a crawlspace outside the apartment, so he does not need access to the house), and the pesticide he will be using will not get into the house (we have a dog, so I do not want anything to get into the house). But before he could start, he’d need to get our landlord’s permission.
Cut to today, I contacted the office, and made an appointment for this Sat, at 10AM. Why? Because the lady said someone needs to be there and that they can’t guarantee that any pesticide won’t get into the house. So she’s telling me the exact opposite of what the technician told me a few days ago. I asked her more questions, and she said she’s busy and I should just ask the technician when he’s there on Sat. Shouldn’t you know what’s going on? Shouldn’t an employee know how the business works? Wonderful customer service, absolutely wonderful. NOT!
I don’t get it, how do they stay in busines when they offers absolutely no customer service. I just don’t get it.