ExoticLife Fish & Reptiles

What can I say? Rusty is the most knowledgeable store owner I have met. He is direct, straight to the point and correct in his advice. I have been in the store when customers were rude and challenged his opinion. The customer got rude and remained professional. I don’t understand why as customers we do not think we still have be kind. If you want to get some general advice and want to seem as if though you know more, then shop at Petco. This store has never steered me in a wrong direction. Prices are great, advice is spot on. What more could you ask for? I will continue to trust in the store and Rusty. Remember, treat others the way you expect to be treated. Keep up the good work Rusty and don’t loose patience.

Went to this store to donate my fire eels. They ddid an excellent job taking them. In addition I liked how clean the fish store was vs that of stores that are dirty.

I used to love coming to this reptile store till today. I would usually go in & buy crickets for my bearded dragon & the very nice man with all the tattoos & piercings would usually help me. Today one man in the store made me feel horrible for not buying a UV lamp for my bearded dragon. I just rescued him & I’m doing the best I can. The man said I didn’t rescue him because he’s still in a bad situation with me. LIKE WHO SAYS THAT!!! You are rude & a horrible person. I’m improving my bearded dragon tank everyday & he’s perfectly healthy. I’ve dedicated my whole life to helping animals & for some to make me feel so horrible over a lamp? I don’t need to give business to a place like this. To make it worst the store was full of people & I felt supper embarrassed. I paid for my items quickly & left. NEVER AGAIN!

Not sure what to make of some of these reviews but here I go
I live in the sf Bay area and travel to Anaheim Hills 4 times a year. I always go out of my way to stop here. I discovered exoticlife over 6 years ago. I have purchased from here a few times and have always been happy. I’ve bred reptiles off and on for almost 30 years. I rarely shop retail but there are a few places I’ll check out because I know the animals are well kept, clean, and healthy and this is one. The entire store is one of the best kept/​organized I’ve been in. As far as kids go, I have three boys 12−10−8 and not a single time has anyone ever treated them without absolute respect, but also as a parent I teach my kids to respect others and their property, maybe that’s the difference. On this trip I purchased two ball pythons, a screaming deal. These animals were beautiful and very healthy. The owner is great to talk to and very knowledgeable. Local economies depend on local business, that’s a matter of fact, do yourself and your economy a favor and shop local. If you need pets or supplies this is the place to shop. If I had an aquarium I’d buy fish here as well.

Rude! Rude! Rude! No regard or respect for young customers or children in the store! I’ve been coming here for years and the owner (I believe) is more concerned about his «clean tanks» being untouched and finger print free that he stalks WOULD-​BE customers snapping rude comments at them and their children. I’ve been taking my grandchildren here twice a month to groom them for a pet, to teach them about fish and reptiles. They are always well behaved, NEVER tap on the tanks. They wave «hello», mimic, follow and can now name some reptile only to have them admonished by Mr. Rude (man w/​accent, you) and told to «go home and touch your TV all you want». Someone else will get my $. Teach Your Children Well ~

Love this place! The customer service is amazing and you can’t find these prices anywhere! Rusty is so nice and filled with knowledge and so helpful!!! This is definitely our reptile place, for life!

If you are looking for a place that is passionate, knowledgeable, and honest about pets, this is the place for you!!! Love Love Love my new Fahaka and aquarium. Rusty and the team also helped to put the background and canister filter on my aquarium… #happy:-)
Now we are waiting for my son’s new pet to arrive!!!

I went in the store twice, an not more than 3 minutes i was being followed by the owner and harrassed an constanally stared @, he was evading my privacy while i was shopping, when I was purchasing stuff he continued to follow me an talking on the phone very loudly, around me. and several months later I came back 2 the store an believe it or not, the same thing he was talking to a customer and he was staring an eyeballing me and my friend invading our privacy and then when we were looking at in speaking about purchasing a 1500 dollar fish tank or whatever it cost we wanted to know if it was plastic or glass so we touched it and he said I don’t want you touching that I just cleaned it and I don’t want your dirty hands on it, an i can say anything i want, this is my store an my stuff, in front of people embarrassing me and my friend, and then going on well if you don’t like it if this is my store I own it its my stuff an you don’t have to be here and then, going on and on and on and then calling names and he refused to give us his name, an told us to get out, he is the rudest person I could ever meet in a business so unprofessional then laughing never met anybody so unprofessional in a business in my life he should not even have a business open to disrespect customers that store is the worst store I’ve ever been in doesn’t even have anything in there anyways then he gets upset if I ask him how much this and that if he goes you ask so many questions how much do you think it is can’t you read there was no prices on there and if there was I asked him to help me because I didn’t have my glasses he goes home please next time remember to get them Wow

Hands down the purest and honest people to do business with. Prices are hands down the best. Keep up good work

We recently adopted our first Bearded Dragon and knew nothing about cages, heat sources or food. A few trips to our local chain pet store left me as clueless as ever. Searching the internet this morning, I stumbled across ExoticLife Fish and Reptiles and decided to check them out. I have never been happier with the service we received and the knowledge gained is priceless! I never once felt pressured into buying anything I «needed» and was actually told I didn’t need some of the stuff I thought I did. I am glad we took the time to drive out to Chatsworth. I am sure Ms. Red Beard will love her new tank.

Fair prices. Wide selection
Very moody disrespectful workers
Make sure you know what u want cause rusty will try to sell you as much as possible
He is a wealth of knowledge unfortunately he will take advantage
Do not go here
Stay away!

Cool stuff but the workers were so rude. I couldn’t believe it.
I don’t recommend them at all

Rusty is the man! Love everything about this store. Amazing selections on reptiles and fishes! Came in here with my husband, was just looking around and we decided to buy a red iguana. First time owners we didn’t know anything or what to buy for it. Rusty helped us with everything and may I say he knows his reptiles. He hook us up with the cage and bedding. At the end of the day we ended up getting the iguana and a flat rock baby scorpion! Will be coming back soon! Pics will be posted soon!

I came in today for supplies and input from Rusty and he was extremely helpful, knowledgeable, and compassionate. He truly cares for animals and giving them the best care, food, housing, and happiness. Rusty recommended a new substrate I have never used and explained why it would be most beneficial for my new baby skink. It’s my first time working with heat and lighting, and he made everything super clear and easy for me. He spent as much time as I needed and made the experience exciting and super informative. I love coming in here because they aren’t the kind of people to just sell and make as much money as possible, but to make the animals have a happy home. I really trust them!

Great store and staff. I always come here for crickets & supplies for my beardies. Also I’ve adopted awesome bearded dragons from here. Highly recommended!

We have a really beautiful bold stripe leopard gecko from this store. All of the advice we have received has been right on the money for her health and well-​being.
The staff never hesitates to listen to questions and offer reasonable solutions. It’s not always «oh, you buy this» advice, either. Actually, the advice given usually is of the «here’s how to take care of that yourself» variety.
Thanks guys, another loyal customer (family of customers) here!

Absolutely amazing service! Rusty is the man! We bought our first bearded dragons today and with his knowledge and care, we got the perfect essentials for our little ones. Please don’t go anywhere else and please invest into your pets! It’s absolutely worth it!

Not very friendly at all. I went in there to see what they had and they were obviously put off that I was just looking and not buying that day. Will not being giving them any of my business.

Don’t let the one stars be the reason not to come to this store! My wife and I share this account and she’s spot on when it comes to customer service!
All these one stars must be terrible rude people who just care for themselves and do not know any better!
The owner was 100% great towards my wife and explained how to treat and raise our turtle!
Give a try and be nice just like going anywhere! And be respectful you are walking into their house of work and they know their stuff!
Wish I could write to the one stars to tell them they don’t know what they are talking about and grow up!

Excellent store with lots of freshwater fish and reptiles. Amazing show tanks and really friendly people. I only go for the huge selection of fish but the reptiles are very cool.
Great prices and very knowledgeable staff. They recently increased their freshwater stock by about 35%. Very healthy freshwater live plants as well. They always answer questions about your tank and very helpful.