Cvs Pharmacy

This is the worse run CVS pharmacy that I have ever gone to! There is a Kroger Pharmacy within the Kroger next door, so run there. They are fantastic and never a line and always have drugs in stock.

Positives are well-​located and the service people are generally polite and try to be helpful. I have had many problems with the pharmacy including not stocking a prescription that I refill every month, more than 50% of the time they have the wrong quantity, automated phone system forces you to jump hoops before communicating whether the prescription is ready, long lines (waits) at times, misinformation in their file (my cell phone) and an inability to correct it. They foul up so consistently that these errors must be pervasive.

This CVS is a great location to visit, if you want to waste your time, be treated poorly by the pharmacy staff, and not get your prescriptions.
Here’s a good example, from my visit today. I come in at around 9:45am on a Wednesday, which shouldn’t be the busiest of times. Instead, the drop-​off window is closed, the consultation window is occupied by a shipment, and there’s a huge line at the pick-​up windows. As I’m dropping off, the only option seems to be the pick-​up windows, so I get into line. A few minutes later, it’s made known to us that – despite the lack of any open non-​pick up windows, we should head over to the occupied consultation window. Great.
So four of us get into line to drop off, two in front of me, me, and one person behind me. The first person doesn’t take much time. A second window opens up, and the second person goes to that window. As the first person is leaving, a random guy not in line walks into the window. The pharmacy tech doesn’t seem to notice or care, and lets him in. He takes a long, long time. The guy in front of me takes a long, long time. At about 10:05 – that’s twenty minutes for those of you counting at home – or so, I finally get to the front. Remember, there were only «two» people ahead of me.
Of course, they don’t have the prescription that I need. If this were a one-​time occurrence, fine, but this happens. All. The. Time. Because I need the prescription (it’s not Viagra, so you know), I have the pharmacy tech call two more CVSs. No luck. Of course not. Of course national pharmacy chains shouldn’t have prescriptions. That’s just silly.
At least this pharmacy tech – really, pharmacy tech trainee – was nice. A fairly young, bearded pharmacy tech takes over, and he turns out to be less than a chipper chap. I asked when the next shipment is coming in. He doesn’t know. It seemed clear that he didn’t particularly want to be bothered. I was having none of that. Generally, when one brings in a prescription to a major national pharmacy chain, one expects to at least get an answer as to when one can get that prescription. Apparently, that was a bit much for him. Because it didn’t appear that I was getting the prescription from here any time soon, I had him call one more CVS. Again, attitude from the chap. Finally, I asked if CVS could call me if when the prescription is restocked. After staring at me like I had just shown a dog a card trick, he begrudgingly said yes.
Now, if this were a one-​time incident, this wouldn’t necessitate a one-​star rating. This, however, is not a one-​time incident. This is apparently the modus operandi for this store’s prescription department.
tl;dr Go somewhere else.