Kroger

Cornered the market share of grocery stores in Charlottesville to include H.T.
Poor customer service from Management on down.
Poor product labeling, pricing and availability especially when on SALE.
Could be much cleaner.
Staffing is hit and miss.

Today was a rough day of NO SMILING FACES. I was desperately looking for an item and someone who worked for Kroger to ask for help. I man was passing by so I called to him, several times, before he paused to turn and look at me. I let him know I couldn’t read his shirt but wondered if he worked for Kroger (I didn’t want to offend him if he didn’t. .. some folks are offended by the error). Blank faced, flat toned, he asked how he could help (so I guess that’s a «yes, I work for Kroger»). He seemed so perturbed that I asked him, «Sir, am I bothering you.» He said, «I’m in a hurry.» I asked for my item, he pointed me to aisle 6 and walked off. The exchange was so abrupt and abrasive, I was stuck.
Anyway, I grabbed my item and went to check out to find the 8 people that probably should have been in the aisles looking for lost customers like me. I’m not exaggerating. There were actually more than 8 people up front, they were not all at registers, they were congregating just shooting the breeze. I looked from aisle to aisle to see which lit aisle actually had a cashier and caught someone’s eye to ask if I could check out. When I did, I interrupted a conversation that included no less than 5 people. It was then that I understood why the dude in the back was so irritated.
Nutshell: I miss Publix, where shopping is a pleasure.

If you’ve gone to the CVS next door, run away fast. This pharmacy never has a line, consistently professional and stocked and only a two minute walk inside the Kroger grocery store.

I have come here for years, for most of our shopping, because the employees are all so pleasant. Best examples, just from this morning: Sean (Seafood) remembers what my mother and I have bought, what we like and he goes OUT OF HIS WAY to provide friendly advice and customer service. What a delight– to be recognized and spoken to warmly! Kyra at the self check– ditto. Always a cheerful remark and a warm, human-​to-​human experience. Feels personal… and they offer plastic bag recycling.
Maybe not the fanciest grocery, but more than adequate. On a par with Reid’s for friendly, warm service.

This is a pretty mediocre Kroger. Limited selection in the produce dept. and meat dept. I got a grapefruit and when I got home to eat it it was mostly rotten inside. Probably won’t go back to this one even though it is the most convenient to my house.

I have never been so offended by an employee in my life. The woman behind the deli counter was so rude to me for no reason and threatened me about complaining to management. I left the store feeling very disturbed. I will never be going back to this store again.

This is my least favorite Kroger. The vibe isn’t right for me. I like the ones in Barrack Road, and Rio Hill Shopping Center.

Selection is okay, but some of the staff are pretty unhelpful. There’s one particular bagger that is almost hostile to people. Kroger does not excel in customer service. I usually do self-​checkout to avoid the ‘unpleasantries.’

I’ve shopped at Kroger practically my whole life. However, I was disappointed when I move to Charlottesville and found the Kroger stores were in dire need of an update! I would love to have a Kroger Marketplace in Charlottesville!
The prices and deals can’t be beat, plus if you use your Kroger card you can earn fuel points at Shell and/​or Kroger gas (you can save even more if you work at UVA). While the produce section is hit or miss, at least it’s better than Food Lion. The Kroger brand foods were easily comparable to the name brand for the most part. Parking/​driving in Barracks Kroger can be a nightmare so if you’re not in a hurry, go to the Rio Hill Kroger.

Logical layout, very good prices and typically helpful staff in the front and pharmacy particularly. Dairy and deli, not so much, although a decent selection. This is my efficient, buying the staples Kroger. Shelves are usually well stocked. There really isn’t a seafood section, although the natural food choices and pharmacy are nice.

I’m not a big fan of krogers. I feel like they are a bit unorganized & their «fresh» beef aren’t too fresh.
Prices are cheaper than Harris Teeter.
I usually have pleasant experiences every time I go but today, the lady working the self-​checkout was sure in a pissy mood.
My Kroger card would not go through nor would my telephone number for some reason. She refused to scan hers and kept asking me for my phone number and keyed it in herself when I already tried 5 TIMES. I don’t think it’s too difficult to press a button on her little hand-​held machine so that we both would just move on with our busy lives!
I only come here on rare occasions but my first choice is definitely Harris Teeter which is a couple of stores down. I’d rather pay a higher price than coming to Krogers where they are more crowded, and their foods aren’t that fresh.

3 stars and a bunch of caveats. I go to this Kroger more than the one at Barracks Road simply because it’s easier to get to on my way home. However, know that this store is inferior to the Barracks Road and Rio Hill Krogers.
Why? Selection and ambiance. First, the produce and meat/​seafood sections are noticeably smaller. And, while the produce section is usually well-​stocked, the exact same can’t be said for the meat/​seafood section, although I’ve never been unable to find what I was looking for.
As for the offerings in the rest of the store, they seem comparable to Barracks Road and Rio Hill. Note, however that this Kroger doesn’t have sushi or a seating area in the deli, and has a smaller organic /​natural products section as well.
The store also suffers from being a little grungy and scuffed-​up. I’m thinking in particular of the closed entrance on the left front of the store as one as walking in, and the fact that products are sometimes disheveled.
All that being said, however, it seems awfully difficult to beat Kroger’s prices. If this store is easier to get to than the others (or the Pantops /​Seminole Square Giants (not a baseball team)) then I highly encourage you to partake. This store also, critically, has a gas station out front. Swipe your Kroger card and save. While five cents per gallon works out to something like less than a dollar preserved even on a fill-​up, its nice to feel like you’re getting the best deal on something.