Courteous sales staff — obviously invested in what they do. Installation was a treat. Helped me through multiple issues as a new woodburning stove owner. They are priced fairly and are a servicing dealer — don’t expect ebay or amazon prices here because you get full brick-and-mortar professional service. Our chimney sweep asks who put in our chimney liner every time they clean the chimney because the sweep says it is the best liner made and we made the right choice putting it in(it was recommended as the default liner by Acme). I’m headed to Acme today to buy a 2nd stove for another level in the house.
Josie K.
Classificação do local: 1 Columbus, OH
BEWARE this store. We needed a part for a stove they had sold us — the refractory material for the heat shield that is inserted at the top of the inside of the firebox, which my husband accidentally broke while cleaning the stove — and they tried to charge us $ 230(or about one fourth of the original cost of the entire stove) for something we later obtained in much larger quantity on Ebay for about $ 40. Even though we had bought this expensive stove from them, they did not bother to inform us that far cheaper sources for this material are available. Instead, they tried to rob us. Very disappointing. We will NEVER do business with them again.