Jones Ford

I just ordered and purchased a brand new 2016 Mustang GT fastback from Jones. The process has not been without a few hiccups, but Michael Walters, my sales representative at Jones, has been great about anticipating and taking care of anything that has arisen. The ordering process was extremely smooth, and Michael was extremely communicative about ensuring that I knew exactly where my Mustang was in the build process. When my car was in the shipping process from the assembly plant, it was held up in transit, due to the flooding associated with Hurricane Joaquin, Michael kept me apprised of status, even going as far as to send me a picture of the car as soon as it was unloaded from the shipping truck and letting me know that I could come take a look at the car before it was prepped for delivery.
Jones gave me a great deal on my trade, beat my credit union on financing, and didn’t hassle me or try to push extended warranties, maintenance packages, or other extraneous costs on me. They also took care of a few minor dings that the vehicle had been delivered with. I’d happily do business with Michael and Jones again!

This review is for the collision center. They have been working on our Lexus for a month now. It was just a fender bender. Every time we go to pick it up something is wrong. The first time it was paint on the seat and taillight. The second time the emblems were broke. Today the dash would not work. Management is no help. Gave up on them having the insurance take it somewhere else.

I don’t normally review, but I was compelled with the level of customer service I received.
Zack, Dustin and the rest of the staff in the Quick Service Dept. took such great care of me and my truck! I came in around 1230 today with two sets of tires and wheels. They got me in immediately!
They went above and beyond to make sure the new wheels and tires fit and were installed properly without causing issues of any sort!
I couldn’t recommend them more! Fantastic shop and service!

My husband just bought a truck at Jones. Great service! Very friendly and thorough. Getting paperwork done should have been quicker considering we had an appointment so they knew we were coming, but otherwise everything was wonderful and we’d definitely buy a car from them again if we were looking to buy a Ford.

It really is like visiting family when I come here. Even for something as simple as air in my tires or an oil change. Both of which I needed.

I’ve been a customer of Jones Ford since 2003. Although I did not buy my truck from them, they have been servicing it since the first oil change. The service and parts departments suffer from the same problem as any dealer location; namely somewhat higher parts prices and labor rates.
However, they have always been completely honest with me and have done what they can to give me the best price possible. I trusted them to service my mother’s 2004 Lincoln — the service technician let me look at the issues he found before any work was started. They communicate well with customers by calling to give updates on work being performed. They have also on more than one occasion provided me with a rental car to use while they worked on my truck.
I have also used the body shop — I found them to be very easy to work with. They filed the work with my insurance agency correctly the first time and took time to explain exactly what they would do to perform the repairs. The work was excellent and I would gladly recommend them to others.
The only negative comment I can make about Jones Ford is that the customer waiting area and cashier areas could use some work. While the area is functional, there are several repairs like a broken door, a TV that sometimes only gets one channel, and seating that is stained or torn that make the business seem less professional. A good cleaning, some fresh paint, fixing up the other minor issues, and possibly proving WiFi for customers would definitely make Jones Ford seem more up to date.
Overall, I’m a happy customer and gladly tell my friends who are looking to buy a Ford or have a Ford serviced to check out Jones Ford.