Holiday Inn Charleston-Riverview

The staff was very nice. The rooftop restaurant was clean, but we only had drinks so not sure about the quality of the food. The rooms are very dated and the beds too soft for my liking. The room did have a keurig which was nice. Check-​in was fast and easy. We were in town for a visit to a specialist at MUSC and got the room for $ 95 rate. Would probably stay here again because it wasn’t very expensive.

Lovely views of city and Charleston Harbor. Clean rooms and very helpful staff.

Probably the worst hotel Ive ever stayed in.
The customer service was mediocre. The hotel itself is falling apart and the facilities are dirty and outdated.
The elevator on the left had a consistent tainted fish smell the entire time we were there. Our actual hotel room was moist and the floor was damp.
The public downstairs bathroom had fecal matter on the toilet seat.
Im not entirely sure how theyre still in business. Felt more like a motel, at best

Great hotel!
I stayed here 22 years ago and again may 7^th-​10^th.
Love the place!
The view from the restaurant lounge is the best in Charleston.
The staff is very friendly and courteous.
The rooms are nice. I requested an Ashley River view with a king bed and it was just great!
Look forward to returning soon!

Most importantly: SC law mandates that any building over 7 floors must have its windows and doors permanently sealed. So what this means for you, traveler: great view, but no porch. You cannot open your patio door. It’s bolted shut. They don’t mention this AT ALL on the website or room descriptions.
Other than that, the service is solid, the location is decent (there is a shuttle downtown) and the rooms are fine. It’s not the best hotel ever, but certainly not the worst.
There is a pool and in room fridge, so bring beer!

A nice and older hotel that has been kept up to date. I enjoyed my stay here and the staff was very accommodating to my every need. The restaurant was good for breakfast even if it was slightly overpriced. The dinner was not as good. I ordered a Caesar salad and the chicken. They ran out of romaine lettuce so I had to have a different kind of salad (which was good, but not what I wanted). The chicken was dry and not good quality. The wait staff was good and attentive.
The room was smallish but adequate for my needs. The a/​c worked well and the fan stayed on when I used that setting. That is always a plus for me. The wifi worked great and was one of the better ones I’ve used in recent hotel stays. I could work and browse and use the Internet how I needed.
The workout room needs some help. Only one treadmill worked and there was no elliptical. The weight sets and resistance training machines were a very welcomed sites and worked really well.
Overall a good stay and I would stay there again if I am in the area. Easy access to highway 17 with access to lots of the area.

The Good:
I paid the extra $ 10 to have a view of the harbor. In room 1211, it was actually a very pretty view.
The staff was very polite. We had to make a complaint about the restaurant upstairs. They were very accommodating to the situation.
The shuttle was convenient. The traffic was horrible so being able to take the shuttle was a blessing.
The Bad:
The handrail was rusted to pieces on the balcony. The balcony was big enough for 1 person. Although we had a view, it was hard to have a romantic night on the tiny platform.
Took a few minutes for the hot water to come one. So, run the shower before getting undressed.
No vent for the bathroom space. If you take a crap, you’ll have crack the sliding glass door.
The UGLY:
The elevator broke! We were on the 12^th floor. My caffs are still screaming from the walk. When it was check-​out time, we had to carry 2 large baggage down 12 floors of steps. It was broken Saturday and still when we left Sunday. I would think (and hope) this would have been a priority since there are elderly and disabled who need this. The front staff Sunday morning seemed to care less.
I already mentioned the restaurant. Its worth noting again how awful it was. The staff could care less if you were there. The talked maliciously about their guest at the front. The food was bland.
Overall, I would give it a second chance though. The shuttle made the stay worthwhile.

In town for a conference and it had potential being a water view hotel. Overall the footprint and thus floors are small. The entire building is columnar, including the lobby. The rooms are wedges and are appointed consistent with the star rating and price point. Everything worked and there were no glaring areas of repair needed.
Room service was timely, decently priced and made as ordered. Interestingly the next day housekeeping left the old tray and plates. Had to put them outside before they were collected.
The view will vary on where you are on the circle. I was looking to the north over the city and river. Not a bad view, but he balcony door is permanently bolted shut so points lost there.
The in and out getting to the parking lot from the main road is a little like a NASCAR pit stop and you need to be careful getting out onto the main road as traffic is approaching at a good clip and there’s limited visibility around the corners.
Overall 3/​5, would probably try somewhere different next time but no overt reason Not to chose this locale of the price is right that night.

‘Ello chaps!
Holiday Inn Charleston — Riverview is well situated along the Ashley River on the edge of downtown Charleston. It’s location makes it easy to get to downtown or wherever in the area you may need to get to.
The hotel, iconic and well known in the area, is in good shape overall. It seemed to be well maintained and modern.
You have got to also love the views offered by this hotel of downtown.

We stayed at the Holiday Inn Charleston-​Riverview for a friend’s wedding. They were offering her a group rate of $ 159 a night. I had booked it before the deadline for the group. When I was finalizing plans and looking up the address, I just did a quick search for the nights we were staying. I realized that it was $ 70 cheaper than what they were charging me with the group rate. I called and they had to cancel my reservation and not guarantee I would be with the group — but I said I didn’t care. I feel like it’s bad business to give a wedding group that’s bringing A LARGE GROUP OF MULTIPLE rooms to your business a rate that’s higher than what they could book outside the group.
The weekend we stayed we never had a room key. They said that the Waffle House next door had fried their key machine. All weekend long we had to be let into our rooms. However, they had no system in place. I was staying on the 12^th floor. On more than one occasion I was waiting 5 minutes or more for someone to let me into my room. Meanwhile, more guest would arrive and need to be let in as well. We would all pile into the elevator and rather than being let into my room first because I was waiting the longest — we would stop at the lowest floor. At one point I had to wait for 3 or 4 other guest to be let into their rooms who arrived AFTER me. They also were not checking IDs with any kind of guest list. I overheard one more than one occasion someone calling the front desk because they had opened the wrong room. I can be understanding of circumstances out of their control with the key machine but you need to have a system in place for that situation.
The bathroom consisted of a toilet and tub/​shower in one room and the sink out connected to the rest of the room. The toilet/​shower room had no ventilation which made it awful inside the bathroom after anyone showered.
Overall, I wasn’t impressed with my stay at this Holiday Inn location. I am sure my friend who was getting married would have chosen a different location if she had known all of this. Others who are considering blocking off this hotel for guest if you’re getting married — I would suggest finding another hotel!

I stayed here for a cross country trip and would usually never stay at a place like this. Here’s what went wrong:
— my room smelled like urine
— bed bugs (I cried)
— the pool gate was literally held together by zip ties
— the vending machine didn’t work after I put money in it
— you can’t even open the door to the balcony because it’s nailed shut and has danger signs posted all over it. So if you were considering this place because of the view DONT
— the rooms are tiny and triangular
— dirty

I stayed here 3 nights a week for 15 weeks while working in Charleston. Very clean hotel and the staff is very friendly and helpful. There are a few negatives of this hotel. They do not serve a continental breakfast and the pool is about the size of a hot tub. All said and done this hotel was just a place for me to lay my head at night and the fact that it was clean with good service was all I needed.

The only thing good about this hotel is their front desk staff who are extremely accommodating and friendly. Problem is, they have to work at this hotel. Pricelined this place as a three star hotel and it should be downgraded.
Upon checking into our room in this all non smoking hotel, our room wreaked of a combination of cigarettes and pot smoke. We immediately asked to be moved to a different room. There were no rooms available so they offered to run an «ozone machine» in our room. Trouble is it was late and we had to wait close to an hour since we weren’t allowed to be in the room while it ran. In the meanwhile we went to the rooftop bar which smelled of disinfectant. It appears they use all types of aromas to mask the smells.
The ozone machine barely helped. Next morning we asked to be moved and they put us in a handicapped room, half the size with a small double bed (from a King) and air freshener that made my husband almost stop breathing. Left with no choice we went back to our smoke stenched room.
We wanted to open a window only to find that the sliding door is permanently closed. So, we turned on the AC hoping it would help but the rattling was so bad we had to turn it off. Other bad things to note: Even the maids talk negatively about the handicapped rooms they call «the 16’s». (All the rooms end in the number 16). The water would never get above lukewarm and was mostly too hot. The bathroom was humid and stunk while the toilet periodically gurgled. We were waiting for it to overflow.
I woke up at 5AM nauseous and all I could think about was leaving. I actually thought about sleeping in my car. The only reason we stayed was Priceline takes your money ahead of time with no refunds and there were no other rooms available in Charleston. We didn’t want to pay for another hotel. (I’ve used priceline for many years, this is the first problem we’ve ever had, including in Europe!).
We plan to seek a refund from Priceline and to make sure they are aware their star rating should be downgraded so other unsuspecting guests don’t find themselves in this situation. I seriously felt like I was let out of prison.

We stayed at the Holiday Inn Riverview for the weekend and we had a fantastic time! Check in was easy, the room was clean and the employees were so nice. On Friday night we came into the restaurant looking for desert five minutes before it was time to close. The manager was very kind and let us order desert. Our waitress Josephine was so polite and on point with getting us served and even worked 30 minutes over to serve us and did not seemed bothered by it at all. The view from the restaurant is amazing! We would stay here again and again… also, the drive to the beach is so easy and to Charleston was about a 10 minute drive! Great location!

Very nice stay. Was there between 30-​May & 05-​June 2015
The staff were friendly and informative. The very top 14^th floor is where the restaurant is located, good food, on the expensive side, but the buffet was comped. Will be back.

I have stayed here twice before and decided I would have my guests stay here. I spoke with Tammy the manager and she was extremely rude. She didn’t find a reason to give a discount to 20 people. Must of had a bad day but she lost a huge amount of customers. Keep the quality of hospitality going in Charleston and find a different hotel. Hopefully they will find a better staff.

Horrifying!!! Generally old, rundown hotel. Great views but that won’t make up for the state of disrepair that this hotel is in. I would best describe it as a project in a ghetto. We didn’t even dare sleep under the covers. Just awful. Spend a few extra dollars and go anywhere else!!!
Btw — had to give it a star to post this. Otherwise there would not be a star on this review.

Best view in charleston! We love this place. You can’t find a better view of downtown. We like sitting in the bar area. One of the best burgers in town. Salad is great as well it is a nice spring mix and isn’t loaded down with cheap iceberg lettuce. Happy hour from 4−7pm Monday — Saturday. Bartender & server were fantastic.

Great convenient location to Downtown Charleston without downtown pricing… free parking… outdoor pool. Complimentary shuttle services available to downtown.
Very cordial staff here, I’ve stayed here before in one of the renovated king rooms facing the Charleston harbor and downtown. Have dined in the rooftop restaurant many times over the years for breakfast, lunch, and dinner including holidays and have never had a bad meal. I like sitting by the window and enjoying the great view of the water.
Only downside was room windows not as soundproof as up in the restaurant ?
Enjoyed an appetizer and drinks there this past weekend. I chose the crabmeat and crackers. There was plenty for two people with crabmeat left over. Took a few bites of my boyfriend’s cheeseburger which was excellent. The crabmeat was mixed in shredded cheese and not sure what dressing mixture was holding the two together.
I liked it and the two kinds of ample amount of crackers served with it, but it was not quite over the top. Found myself desiring a bit of dillweed or perhaps paprika and maybe a few drops of lemon to mix it with. Guess I could have asked, but decided to just add salt/​pepper and was almost totally satisfied.
Pleasant evening without a noisy crowd, will definitely keep coming back.

I’m a very experienced Road Warrior and I spent a week here. I know my hotels and after a week I know this one quite well.
* This property is over 40 years old and therefore somewhat dated but it is well maintained.
* The views from the rooftop bar/​restaurant are absolutely stunning and probably the biggest asset here. The bar drinks are reasonably priced and the staff is friendly. The happy hour food specials are way above average. The restaurant menu is typical basic American but the quality is a notch better than most.
* Most properties of this caliber have an indoor pool and/​or Jacuzzi or hot tub. This property has and outdoor pool only and it’s closed for the winter months. This could be a deal breaker for some folks.
* The $ 10 breakfast buffet is solid and one again the views are take-​your-​breath-​away amazing!
* It’s a very easy drive into town and they also have a free very convenient shuttle.
The pool is not a big deal for me so I’m going to go 4 stars for my experience. If you are a pool aficionado I can understand how you might say 3.