Hendrick Honda Of Charleston

I have always gone to Hendrick Honda for service on my Honda Fit so naturally I thought when it came time to buy my car at the end of the lease I should go to them. I was wrong. The whole experience of working with their staff has been an absolute nightmare. My first payment is due in a week and I received no paperwork, account number, phone call, etc. When I called Honda Finance Corporate (because clearly the dealership did not care to follow up or inform me of anything going on) they told me they had no account in my name and that no paperwork has been filed and that my lease payments were now overdue, despite the fact that I went to Hendrick Honda weeks before my lease was up to prevent anything like this from happening. Additionally, my calls and emails went unanswered until finally someone decided to call me back and inform me that the paperwork was filed (over a month after I signed the papers and only after I asked Honda Corporate to reach out to the dealership) and that I would have to call in my payment because they didn’t set up my account in time. Absolutely ridiculous. You can tell they have no regard for their customers or the added aggravation/​inconveniences they caused.
The cherry on top of all this that I still receive calls from Hendrick Honda asking about a Honda civic (a car I never looked at or inquired about) to see if I’m interested. Thanks for remembering me and my purchase. I will NEVER use this company again and advise everyone I know to stay away from any Hendrick Honda/​Hendrick Dealerships. I will be taking my business elsewhere.

Staff are nice but service department is slow. I’ll use them for the time being since I have free scheduled maintenance. If you plan to have an express service such as an oil change give yourself 2 – 3 hours even with an appointment :/​Or take your Honda to Stokes in North Charleston because they’re much faster.

I just had to bump them down a bit because my post car buying experience was less than pleasant.
They are good to buy from but once they’ve sold you a car, they don’t seem to care much.
2 incidences that prove that point:
Two weeks after I traded in my car to them, they had not paid it off so the bank was contacting me and asking me where my payment was. I had to explain (and prove) to them that I did in fact sell that car to Hendrick Honda. At that time they told me that most dealerships pay off the cars within 72 hours and then I could receive a knock on my credit due to the fact that they had not paid the car off yet and it was still in my name. I contacted finance via email and phone for a solid week and could not get anyone on the phone or to return my calls. Finally after a week someone did, and 3 days later it was resolved. I shouldn’t have had to deal with that, and at the very least I should have heard back from finance sooner since I JUST did business with them. I even emailed the salesman and he didn’t return my emails.
My second complaint is a small one, but it goes a long way. I got a very small one and a half inch scratch on the car this past week. I called them because when I bought the car brand new (on a Monday) they had run the car back into the detail area and buffed a couple small things out before giving it to me. I asked that at my first oil change they could do that again and they told me that they don’t buff (which is a lie) and that I would have to use a third party that they use on Wednesdays who costs 100 bucks. I understand it’s a business, but I just spent 20k on a brand new car from them, you would think they would do a little more to keep me coming back and referring them to others. They DO have a buffer and could have easily taken care of it when I was in. So I went to an auto body shop and they actually did it for free for me! Likely so that i will think of them next time I need Service and utilize them for doing me a favor. And I will because that’s good business and Hendrick Honda could learn from them.
Now, my fiancé who is in the market for a new car won’t be going there. I also won’t be returning to them for any of my regular maintenance or long term care of my new HRV. I’ll try stokes.
Lastly, and again this is just business sometimes, they gave me a terrible price for my trade. When I was there they told me my trade that had 43k miles on it was virtually worthless and all they could give me was 5k. Yet weeks later it’s listed for 10k. This last complaint I chalk up to them having to make money but to tell me it’s worthless and then sell it for double what they paid me is a little scummy.

I bought my 2009 Civic coupe new at Hendrick and have had it serviced there pretty consistently over the years with no complaints. That all changed this week. After noticing a pretty rough vibration when starting the car up in the mornings (and suspecting a bad engine mount) I took it in on ¹⁰⁄₁₀ to have the problem diagnosed. My suspicion was confirmed — a bad engine mount. I was given a quote for the repair but informed that the necessary part wasn’t in stock, so I brought it back on Tuesday, ¹⁰⁄₁₃ to have the part replaced.
I got a call Tuesday afternoon telling me that they’d replaced the bad engine mount but in doing so had discovered a problem with another mount and that the cost was going to go from a little over $ 300 to $ 700. I’m sorry, but how does one notice ONE bad engine mount but not another? Three words: bait and switch. Single female customers are easy targets to these fools. I refused to pay for their «misdiagnosis» (if that’s even what it was), paid for the work originally quoted, and brought my car home. I’m never bringing my car back there again. Can anybody out there recommend an honest, reputable mechanic? One that doesn’t require his/​her customers to have a penis in order to be treated fairly?

This is why I own a Toyota! I went in with my mom to get a diagnostic test run because her car was sluggish. They tried to blame it on her and made us sit for over 3 hours and did nothing but an oil change. They have the WORST CUSTOMER SERVICE! I’m trying to talk her into trading her car in for a Toyota. They know how to treat customers!

My fiancé and I needed to buy a car after mine was totaled. We were working on a short timeline and had been to quite a few dealerships but couldn’t find what we wanted. We stopped in Hendrick Honda and met Greg Kelly who was really wonderful. He was very helpful and down to earth– not pushy in the least. We ended up buying a car we both really liked and at a price we were comfortable with. I highly recommend Greg Kelly at Hendrick Honda.

I’m sitting in the service department. .I took my 2012 civic for it’s 30,000 maintenance. because I have had a hesitation motor problem. .i was asked if I accidentally hit the brake instead of the gas. after I told him it did it 3 times. .he never would have asked a man that.. and my service contract stopped at 25,000 miles. .which no one told me… You have to read the fine print I learned. .my faith in Honda is draining. .I’m not a happy camper… it’s now 2 ½ hrs. .they haven’t even started on my car. .I’m now mad. now they offered a loaner because it’s going to be a while. .I said no. .it’s now in for an express oil change. .I have to make an appointment to come back… now my 30 minutes oil change has been an hour. …

I have nothing but good things to say about this Company and this location specifically. I purchased my vehicle from the West Ashley location and just 2 weeks before that my boyfriend bought his vehicle from Hendrick in North Charleston. Both transactions were great. For me specifically however, I loved the experience. Ivan Richardson was who helped me. He was amazing! I was very specific in what I wanted and didn’t want and with the price etc. I told him my story and he absolutely listened and he delivered. He went back and forth several times trying to get me a good deal. I know everyone is in business here but it didn’t feel like it. They wanted me to have what I wanted because that is what I wanted NOT what they wanted. Not a single person was pushy or rude and I still feel so satisfied with the purchase and the entire experience. Thanks again!

What a horrible bunch of car sales people! They lost my down payment. They called the lender on my trade, but they never paid the car off! Then, they refused to deal with me, because I’m a woman. When my 6’3″ husband confronted them, they dealt with him. WOMEN, STAY AWAY!

I recently brought my car into the service center for some recalls. Per usual, I was given a list of things wrong with my car that would cost thousands to repair. Since they were repairs that supposedly risked the safety of my family I was concerned. Some of the issues involved breaks and boots. I then brought my car to TWO reputable repair centers in Mount Pleasant for second opinions. Both said my car was perfectly safe and drivable. I will never use the Honda Service Department again.

Just got home from having a recall product repaired. However, while there, the Service Department conducted an inspection of my vehicle and found a few things wrong. One was the center brake light was out. Hendrix wanted $ 43 to repair it. I got it home and had it repaired in 2 minutes, and I’m not kidding. The next was that my brake fluid was dirty. I had just had that professionally flushed by a highly reputable repair shop less than one month ago, so that too was wrong. The third item I haven’t addressed yet but it’s the stabilization bar boots are cracked. They wanted $ 172 to repair those. I think not! I should have realized not to trust these individuals when a few years ago I had a timing belt/​water pump replaced under normal maintenance. Well, during that free inspection, they found that the positive battery cable was totally corroded and needed to be replaced at a cost of $ 190. I said no and got it home and found that they was a little, and I mean a little, corrosion around the battery clamp but the cable was fine. I scrubbed it off, lubed it, and put it back on. Use a lot of caution if you use this service department as I can almost guarantee that your wallet will be a lot lighter when you leave!

Buying a car is made difficult by the lack of knowledge of the buyer. If you know what car you want, how much you can put down, what monthly payment you can afford, and approx. what your trade is worth, you can command control. They will tell you they can or cannot help you right away. I did just that for a van for my daughter. Sam Latto and Matt Agusto made it all simple. They told me what they could do based on my requirements, we agreed and the deal was done. This is how to buy a car. Hendrick Honda will still be there when other dealers have failed. Customer service is alive and well at Hendrick Honda. Don’t be intimidated when buying a car go to Hendrick Honda and tell them what you can afford. They will work with you. See Sam Latto or ask for Matt, the Manager. You can’t go wrong. Know what you want and ask for it. Buying a car is really easy there.
Frank G.

We leased a 2014 Elantra GT and were extremely impressed with the customer service from the folks at Hendrick Hyundai. It was a busy night and we felt that great care was taken in the process of working out the details. Our salesman was Glenn Gadsden and he was an absolute PLEASURE to work with (even though he is a Saints fan!). Keith Hardeman was also extremely helpful with the sale of the car. We appreciated his input and support. When it came time to do the paperwork with finance we were introduced to Jeffrey Whitman. He made us feel even more comfortable with the purchase and feeling like we made the right choice by going with Hyundai. All in all, it was a fantastic experience and I would highly recommend my friends and family members to work with these gentlemen in the future. Our other car’s lease will be ending later this year and we feel that Hyundai may be getting further business once that lease is over. We are very happy with our purchase and with the customer service we received at Hendrick Hyundai.

I ended up at Hendricks in Charleston because East Coast Honda only had one model of the vehicle I wanted in black. After buying a used «bucket list Corvette» I wanted to lease an errand runner. I got a great price on a Honda CRV EXL with NAV from a dealer up north. East Coast actually matched the deal but only had a black CRV. After initially saying they would find the color I wanted they decided they would only honor the offer on the in stock vehicle so I located the one I wanted myself. In Charleston.
I emailed Hendricks and sent them the details of the deal I had made with East Coast fell through on color choice. I received an email back they would honor the pricing I received and they would have the White CRV I wanted waiting when I arrived. I drove down there on a Saturday after East Coast said their deal was suddenly only good on the black (and only model).The CRV was waiting out front as promised and ready to go. We completed the lease deal in less than an hour. I got better than the price I wanted which ended up lower than East Coast and will have a low mileage lease turn in I will probably buy and sell myself as the residual will be based on 36K and I will only have 12k-​14K on it when the lease is up.
They were very professional. We talked Vettes as one of their sales managers had a few. I drove my Vette there so I could not take delivery. My sales person delivered the CRV to my home in Myrtle Beach the following Monday with a full tank of fuel.
I had never leased before and only did so because I wanted to own a two seater convertible for a few years and needed an alternative for Costco Home Depot miles. without using my wife’s RAV 4,
At $ 320 a month the CRV is WELL WORTH the price. I paid $ 642 down which covered the first payment. What a good deal on a nice vehicle.
I would not hesitate to purchase from this dealership if I were looking to buy a Honda.
Many Myrtle beach dealerships think we live on an island here and won;t travel to Charleston or Wilmington (or even Kerbecks in NJ to get a great deal). It pays to cast a wide net when looking to buy any vehicle. I had a cap reduction of $ 3500 because I got a price in writing from a dealer in Massachusetts and was ready willing and able to fly up there to save $ 3500 on a AWD.
Hendricks proved you don’t have to go that far to save a pile of money. IF east Coast had the color I wanted they would have been able to close the deal. but they changed from «we will find one» to «the deal is only good on the black one»
If people DO THEIR HOMEWORK THEY CAN GET A DEAL… IF not they will be taken advantage of. You can always walk away if you don’t like the deal or terms I had to walk away from East Coast Honda because they changed the terms. It happens.

Came in on last minute notice when visiting town from virginia beach. My car had just begun making strange noises when it hit 90 000 miles, and I was worried about driving it back without getting it looked at. They were able to get me in for service really quickly and discovered it was an underbody panel rubbing against a tire, thankfully nothing serious. Although I hadn’t planned on spending the money I did to repair the car, the service was fast and we were able to get back on the road quickly.

This review is for SERVICE + PARTS:
I took my 2013 Honda Accord coupe to the service department on three separate occasions, each time with the issue being unresolved after it was supposedly fixed.
1) I took my car to get my tires rotated. I was told they did it, drove home happy. My husband went out to wash my car and saw the back right tire that had a white paint spot was still there with the paint spot meaning on thing: the tires had NOT been rotated.
2) Took my car in to get a nail taken out of the back tire. The machine they used to take my wheel off made a perfect circular scratch on the tire. I took my car back to complain and get my rim fixed. They told me they had. I went back to get my car and the rim was still scratched! When I went back in, they said, literally: «Oops!» and scheduled ANOTHER appointment to fix it. They literally thought I wouldn’t notice it or check!
THIS ONE IS THE WHAMMY:
3) Took my car in after hearing an odd whirring noise coming from my driver’s side tire. I was told the wheel bearing was broken and they would replace it. After they «fixed» it and I drove off, I still heard the same noise I complained about in the first place! Fed up after my first two incidents, I decided to take my car to the Honda dealership near my parents’ house in NC. After my 4 ½ hour drive, the noise was so awful I couldn’t hear the radio playing in my car. I took my car into Crown Honda in NC, and they said NO ONE REPLACED THE WHEEL BEARING AT ALL!!! I have a receipt from Hendrick Honda of Charleston saying they replaced it… and they never did! The guy at Crown Honda said there was no way anyone even TOUCHED it.
I will NEVER be back to Hendrick Honda of Charleston. The only thing I can say is if you’re going there, double check to make sure whatever it is they say they fixed or replaced was actually done correctly before leaving the premises!

This review is ONLY for the Service Center.
My husband and I have been taking our two Honda’s (Civic and Pilot) here the last 3 years since moving to Charleston.
Customer Service: Ask for Daniel Stegall, Service Consultant. He is personable, knowledgeable, and just fantastic all around. He makes you feel like a valued customer. My prior visit 17 days ago (getting the other car serviced), I worked with a different Service Consultant, Kevin Mink, and left feeling like my business to the dealership was an inconvenience.
Quality: This is hard to gauge since I’m not a car expert. I do know that quality of work is supposed to be better at dealerships.
Speed: They are normally on par with other dealerships. If you’d rather not wait on site, Hendricks Honda has a courtesy (free) van can that will bring you to/​from home/​work. Though I do not have personal experience with the shuttle service, my husband raves about it and the driver.
Overall, I would recommend this dealership. Don’t forget to ask for Daniel!

High pressure sales tactics, which are somewhat expected. Not enjoyable or pleasant, but it’s what they do. What I really can’t stand is the pushy service department forcing multiple filter replacements and unnecessary service items on a 2014 CRV with less than 10k miles. Really? Just because a female brought the car in for the 2^nd oil change, the a-​holes at the counter ran up the bill to about $ 300 for unnecessary services. These folks are a complete disservice to the Honda brand.
Stay away. Far away. Find an independent service center not run by pushy opportunists! These folks will never get another penny of mine, and the certainly don’t deserve yours!

Go see Tony! Went to Stokes Honda, they were terrible, not willing to negotiate. Went to Hendricks and got a great deal! Tony listened to what I wanted, negotiated with me, and helped me every step of the way. Can’t stress enough: Go see Tony!!!

I’ve been looking for new SUV recently. I narrowed my search down to a Toyota 4Runner and a Honda Pilot. My recent visit to Hendrick Honda of Charleston has made my decision for me. I found the customer to be JUST PLAIN SORRY! I drove up to the front of the dealership and saw two salespersons at that time they both were talking to people, so I walked over to the Honda Pilots so someone could see that I was interested in that particular vehicle. I walked around the Pilots for about 10 minutes and no one acknowledge me. I then went inside the dealership. There were people inside, and yes some of them were dealing with customers. But, upon walking from one end of the showroom to the other, I still was not acknowledged. I walk back outside to see one of the original two salespersons was now free. He was looking at his phone. I asked are you busy. He looked at me and said I’ll try and find someone for you. He dialed a phone number and walked inside.
Finally, Someone comes out to help me. This sales man Rich was less than enthusiastic, but I really want to get some info for my research. I tell him want I want and he asks me would I like to go on a test ride. I replied «Yes, but I don’t want to drive. I only drive vehicles when I’m ready to buy.» This is a tactic I use to see how I will be treated, since they now know I’m not ready to purchase. He got the keys and we were off on a test ride. He drives less than a quarter mile down Savannah Hwy., pulls into a HESS gas station and says he has to do something. I’m thinking maybe he needs to put gas in the vehicle. I WAS WRONG! This guy goes into HESS to buy himself a Rockstar Energy Drink! I THOUGHT THE TEST DRIVE WAS ABOUT THE CUSTOMER??? He got back into the vehicle and drove back to the car lot. I was basically taken on this man’s personal errand.
THANK YOU FOR LETTING ME KNOW THAT MY BUSINESS MEANS NOTHING TO HENDRICKS HONDA OF CHARLESTON!