Plaza Dry Cleaners

Overall: expensive relative to nearby cleaners, negligent with your clothes, poor customer service, lacks business integrity, outsources cleaning, no same-​day or 24 hour turnaround
I’ve used this cleaner for both dry cleaning and laundering on two different occasions. They launder a french cuff shirt just fine by reinforcing the collar and buttoning up the cuff so it keeps good shape. Unfortunately, dry-​cleaning does not go so well.
I dropped off three suits of equal age for dry-​cleaning and one came back with a quarter sized hole on the back of each sleeve (pictures posted complete with cleaning tags still attached). The owner wasn’t present when I pointed out the damage so he called me later to discuss the issue.
As a traveling business consultant, I would never wear a suit with holes in the sleeves at the client site and wouldn’t make it 15 minutes without being sent home to change should I not notice when dressing myself in the morning. This is why I am 100% confident there were no holes in the jacket when I dropped it off for cleaning. Sadly, my jacket was irreparably damaged and the suit made unwearable while in the possession of Mr. McPherson and Plaza Dry Cleaners.
To make matters worse, Mr. McPherson did not take responsibility for the damage to the jacket, offered neither compensation for the cost of the jacket nor cleaning services, and was shockingly unreasonable and truly insulting to me over the phone.
In summary, Mr. McPherson ruined an excellent 100% wool suit, made a profit off me, insulted me, and didn’t lose a wink of sleep over it – not someone I recommend doing business with.
Fortunately, there are no less than four alternate cleaners (three in the same shopping center!) within a minute’s drive if you’re looking for a trustworthy, quality cleaner.

Affordable washing and ironing for men’s shirts; very nice, professional staff.

Very pleasant workers and friendly. Quick dry cleaning and a normal amount for suit dry cleaning and shirts

$ 14 for a two-​piece men’s suit? That is ridiculous. This place is WAY TOO EXPENSIVE. I suggest the place at Airport and Homestead. It does the same quality work for a whole lot less.

I’m so sad to see the negative reviews about Plaza Dry Cleaners! I’ve been going here for the past 3 years and I have never had a problem. The people who work there are always so nice and even with a long line, things typically move quickly. I love that PDC is family owned and that they do all of their work on premises.
They check every label of every item you bring in to be sure that it is dry cleanable. One time I tried dropping off a dress with lace and a few leather accents, but the ladies behind the counter told me I’d be better off gently hand-​washing it myself for fear that the leather would peel after going through their process. I was pleasantly surprised that instead of charging me extra, they simply turned my dress away! Also, if you bring in an item with a stain, they’ll mark it and give it their all. If they can’t get the stain out, they’ll leave a note saying they didn’t want to try any harder for fear of damaging the garment. Any item that the stain didn’t come out 100% is BARELY noticeable– and I am a perfectionist so my standards are very high.
Parking can be challenging and they are a little pricey, which is why I only gave 4 out of 5 stars. But I recently discovered the parking spaces on the side of the building and honestly, I’m happy to pay the extra money for the peace of mind.

Nice desk service, but my bright white jacket came out yellowed. Not just not bright white anymore, but visibly yellowed. I didn’t notice till I left and didn’t bother complaining as I did not trust them to fix it. Too bad, since the location is great, but I won’t return since I don’t want to risk my other clothes.

I’d give zero stars if I could. I came here because of the convenient location, and highly regret it. I dropped off a pair of work pants and asked that they not be pressed because the fabric would get ruined with a hot iron (the tag clearly noted that only a cool iron should be used). I asked if they could use a cool iron or some other manual method to put creases in the front/​back. The lady literally laughed at me for inquiring about this! I found this to be quite rude, and just asked that they don’t press or iron them at all in that case, simply dry clean.
When I returned for the pants, they had been pressed and the fabric was ruined! They clearly paid no attention to my request or to the tag in the pants that specified to only use a cool iron. I pointed this out, and at first they denied remembering my request until one of the staff members remembered me and pointed out that I indeed asked them to not press the pants. Apparently they didn’t bother to note this anywhere. They offered nothing to remedy this mistake — not compensation, not even to remove the charge for the pants (about $ 8). I’m guessing they just expected me to pay and be ok with this? I asked that at the very least they not charge me for the pants they had ruined — they gave me a very hard time about this, saying they needed a manager’s approval and no manager was available. Finally they called the manager and removed the charge for the pants, but I was still left with a ruined pair of pants, no way to repair them, and no compensation.
In sum:
— they were rude
— they did not respect the customer request
— they did not read the tag instructions on clothing
I would not trust them to touch my clothing again. They are utterly unprofessional.

I want to thank the store owner for addressing this situation. Devil is the details; and I appreciate her willingness to listen to feedback.

I went there for the first time recently, and was very happy with the results. I brought 2 full suits — one of which had mildew on it, as well as three dress shirts, and one pair of dress pants. Everything came back great, and mildew was gone. Cost seemed reasonable.

Expensive! Very friendly service, but no standard prices listed anywhere. When I asked they told me about upservices, after the fact. Seems ridiculous and opportunistic not to have transparency in pricing. Business will be in trouble if they don’t join 21^st century…

I came here because of the reviews, but was sorely disappointed. I paid $ 30 to dry clean one dress and press two blouses. The dress came back to me with the same stain I brought it in for, and both blouses still had some deep wrinkles in them.
The staff was very prompt and friendly though.

I brought 3 items to Plaza Dry Cleaners and 2 of the 3 were damaged when I got them back. One hem was ripped out of a dress that I brought in and there were stains on another dress that had not previously been there. They did an acceptable job cleaning my blazer. All of that and the price I paid was more than I have paid previously for the same amount of work. DON’T use them-​why would you pay for your clothes to get ruined?

The services here were standard and the prices slightly reasonable. But the quality was not up to par. It seems as though they treated my laundered shirts equally as they did my nice suits.

Best dry cleaners in the area hands down! Not only are they always friendly, but my clothes always come back looking great. They have a great attention to detail, and they will always have my business.
Just the other day I misplaced a $ 500 watch only to find that when I picked up my dry cleaning it was attached to my clothes in a separate bag! That doesn’t just happen anywhere.

This is a bit out of the way for me but I do find myself out that way enough that I would go back. I found the people working there were very friendly and welcoming even though I had just one piece to be cleaned.
Turn around was quick and I was able to get a vintage Gunne Sax dress cleaned for $ 14 which I was very pleased with since it is about 30 years old.
It does a brisk business but plenty of parking and easy in and out. Would recommend!

Great experience! I was looking for a new cleaners after mine closed and having had one particularly bitter experience before finding Plaza. I wish I’d found them ages ago! Cleaning is always professional and well done. Staff is friendly and knowledgeable. Items are returned when promised. I now use them all the time!

I was frustrated with my experience here. They told me that they couldn’t clean my «dry clean only» dining room chair cushions. And then they told me they couldn’t tell me the names of any other dry cleaners who might be able to help me because they couldn’t support the competition. If they want to compete effectively, maybe they should help customers!

I have used this cleaners for years and trust them with my vintage clothing. I have brought them garments from the 1920’s, 30’s, and 40’s and they always come back to me looking amazing, if not improved from when I purchased them.

The absolute best dry cleaners in the triangle. I’ve been going to them for years, though trying out various other dry cleaners in between and none other could compare. Plaza has the best customer service I’ve ever encountered, and do something for no charge that other dry cleaners don’t — replace buttons.
See, here’s the dirty little secret of dry cleaners — every single one of them loses your buttons, at one time or another. It’s just a part of the process of being cleaned and going through the machines that buttons get lost all the time. Now, as opposed to other cleaners in the triangle, Plaza replaces them for free as they have a full time seamstress on staff to handle just this problem. No other cleaner does that, as they either A: charge you for it, or B: dont mention it and you find out later that you’re missing buttons (both scenarios having happened to me at other Cleaners).
The great thing is that they do this without mentioning a word about it to anyone — they dont take credit for the good work they do, because it’s just the way Plaza is. Quietly and kindly doing great work, every day.

If you like the buttons on your shirt, i don’t recommend coming here.
I dropped a set of clothes here to be laundered, shirts and pants with extra buttons sewn inside, and out of 4 shirts, 3 of them had buttons missing and replaced with non-​original buttons.
Now granted it’s good of them to replace buttons that fell off. but why are they being treated that roughly in the first place? and why did they randomly pick buttons to sew back on, when there are extra original ones already attached to the garment?
definitely not going back.